TaxAct is a tax preparation software company that provides digital tools for filing federal and state income tax returns. The platform offers various tax preparation solutions for individuals and businesses, including online filing services and tax calculation software. TaxAct serves as an alternative to traditional tax preparation methods by enabling users to complete and submit their tax returns electronically.
TaxAct receives a generally positive reception from users, particularly for its affordability and accuracy in handling business tax returns. Many customers appreciate the straightforward process and the software's ability to guide them through complex tax scenarios, making it a solid choice for small businesses and startups.
Reviewers highlight the excellent customer service, noting that support staff are helpful and responsive to inquiries. However, there are notable complaints regarding the user interface, which several find outdated and clunky, leading to a less enjoyable navigation experience. Some users also mention that while the software covers basic needs well, it may fall short for those with more complex tax situations. Overall, TaxAct is seen as a reliable and cost-effective option, though improvements to the interface would enhance user satisfaction.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Accounting Software.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 50 out of 100 | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | −67% | 199 |
12 reviews of Taxact. Filter by what matters to you.
While the software works and is affordable, the interface feels outdated and clunky. Navigation could be much smoother and the design needs a major refresh. It's functional but not enjoyable to use.
Quick answers to the questions people ask most.
TaxAct provides online tax preparation software for federal and state returns, supporting forms like 1040, business returns, and prior year filings. They offer different service tiers from basic free filing to premium packages with audit support and expert help.
TaxAct offers a free version for simple federal returns with basic forms like W-2 and 1099. State returns and more complex tax situations require paid versions starting around $25-50 depending on the features needed.
TaxAct typically provides customer support during tax season from 5 AM to 9 PM PT on weekdays and 5 AM to 5 PM PT on weekends. Support hours may be reduced outside of tax season, and specific hours can vary by support tier.
You can contact TaxAct through their online help center, live chat, phone support, or email. Phone numbers and specific contact methods vary based on your service level, with premium customers typically receiving priority support.
TaxAct offers accuracy guarantees and will pay penalties and interest if they make a calculation error. Audit support is available with premium plans, providing guidance and representation if you're selected for an IRS audit.
Yes, TaxAct allows you to import W-2s, 1099s, and other tax documents from employers and financial institutions. You can also import data from previous year returns or other tax software to save time.
TaxAct offers a satisfaction guarantee allowing you to get a full refund if you're not satisfied with the software before filing your return. Once you file, refunds are generally not available, but you can contact customer service for specific situations.
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Yes, TaxAct offers business tax preparation for sole proprietorships, partnerships, S-corps, and C-corps. They also support self-employment income reporting with Schedule C and other relevant business forms.
Yes, you can access your TaxAct account throughout the year to view filed returns, download copies, and start preparing for the next tax season. Previous years' returns remain accessible in your account for reference.
TaxAct provides various tax calculators, withholding estimators, and planning tools to help you prepare for tax season. These tools help estimate refunds, plan quarterly payments, and optimize your tax strategy throughout the year.
TaxAct is a tax preparation software company that provides digital tools for filing federal and state income tax returns. The platform offers various tax preparation solutions for individuals and businesses, including online filing services and tax calculation software. TaxAct serves as an alternative to traditional tax preparation methods by enabling users to complete and submit their tax returns electronically.
