Video testing linked really well
Video testing linked really well , zoom worked well, however completing the photo evidence took ages, another firm we used made the process easier

TestnGo Services is a review platform that enables businesses to collect, manage, and showcase customer feedback effectively. The company's primary offering revolves around providing tools that facilitate the gathering of authentic reviews, allowing clients to enhance their online reputation and build trust with potential customers. By leveraging user-generated content, TestnGo Services helps businesses across various industries improve their credibility and customer engagement. Targeting small to medium-sized enterprises, TestnGo Services caters to organizations looking to establish a robust online presence through reliable customer testimonials. The platform supports businesses in understanding customer sentiment, ultimately driving informed decision-making and fostering loyalty. With a focus on transparency and customer satisfaction, TestnGo Services is positioned as a valuable resource for companies seeking to optimize their feedback management processes.
TestnGo Services receives a mixed response from customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the ease of ordering and timely delivery, highlighting that the service is user-friendly and often cheaper than competitors.
However, a significant number of complaints center around delivery issues, with customers reporting late arrivals or even non-delivery of test kits, which has caused stress and inconvenience. Some users mention receiving incomplete kits or not getting test results at all, leading to frustration and a lack of trust in the service. While there are positive experiences regarding the ordering process, the recurring delivery problems overshadow these benefits. Overall, the sentiment leans towards caution, as many customers advise against using the service due to reliability concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2023.
| Month | Average | Reviews |
|---|---|---|
| Aug 22 | 3.8 | 490 |
| Sep 22 | 3.3 | 145 |
| Oct 22 | 3.8 | 323 |
| Nov 22 | 3.2 | 38 |
| Dec 22 | 2.0 | 3 |
| Jan 23 | — | 0 |
| Feb 23 | — | 0 |
| Mar 23 | — | 0 |
| Apr 23 | — | 0 |
| May 23 | — | 0 |
| Jun 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to order, the prices were cheaper than others at the time of ordering and delivery was just it stated it would be”
“This was too late for his needs, and he had to make an alternative arrangement, so I refused to accept the delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Customer Support Tools.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 67 out of 100 | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | −67% | 199 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | −2% | 93 | |
| 5.0 out of 5 (good) | 67 out of 100 | 5.0 out of 5 (good) | — | — | 22 |
Bottom line: TestnGo Services is #4 of 5 on overall rating in this group. On website & app, Elfin scores higher (4.8 vs 3.1).
500 reviews of TestnGo Services. Filter by what matters to you.
Video testing linked really well , zoom worked well, however completing the photo evidence took ages, another firm we used made the process easier
Didn't arrive in stated time, in fact still not delivered.
I ordered a 25 multipack and got 25 single packs this seems an awful waste of packaging given you also get 25 sets of instructions.otherwise delivery was on time and the products were well in date.the price was good and would probably order again in future.
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Polarized pattern: few middle ratings. 64% of recent reviews are 4–5★ and 31% are 1–2★.
On the website before you buy it states in the FAQ “our lab operates 24 hours a day, 7 days a week and 365 days a year” but when you do the test it tells you “any results received at our lab after midday on Friday may not be processed until the following Monday “! I nearly couldn’t fly because of this had to arrange and pay for another test. Update. After contacting the company they did, after some initial hesitation, offer a refund. Apparently, the web site information was incorrect and they will be correcting it.
The products took a week to arrive.
Ordering was fine apart from having to pay now! Keep receiving emails about delivery but still not received them
Difficult to give a proper review as not delivered yet. Three days for a 24 hour delivery.
Hoped for slightly quicker post times between postal strikes as the tests were quite urgently needed.
Bought 5 LFTs. The first one I opened was missing a swab. The second one had a swab. The others have not yet been opened.
Product was poorly packaged and although promising next day delivery it was sent via 48 hour courier.
Ordered the covid tests before 3pm on a Sunday with the assumption they would come 48hours later. ie, tue pm. Unfortunately they only arrived on Wednesday. And I do wonder if they would have been later or not at all if I hadn't sent an enquiring email on the Tuesday asking where they were.. I magically received a dispatch note shortly after my enquiry email.
Disappointed with the length of time it takes to deliver
I bought 4 tests the day before the announcement they wouldn't be needed. No refunds possible. Fair enough. I kept them in case the requirements changed again. This week I'm going on holiday with an unvaccinated 15yr old. Asked if I could use it for him. The agent on the chat has no idea so said they would email the answer to me. 3 days later no response and it's going to be too late to use it. (Pcr)
Product good. Arrived 2 days later than expected
9th Sept - Easy to order but still not received yet. 10th Sept - I have now received my order but not within the 48hr expected period therefore I would recommend early ordering if required for an event. There may have been disruption to the process due to Royal Mail taking strike action perhaps.
Not delivered when expected
No problem with the ordering, but the tests did not arrive on time, despite receiving an email to say that they would be arriving today c/o Royal Mail. According to Royal Mail tracking, they are rescheduled to arrive on Saturday. We are unable to go and buy tests in the chemist as we both have Covid19, so ordering online looked a better option. Keeping an eye on our infection rates is rather important for being able to resume normal activities.
TestnGo Services is a review platform that enables businesses to collect, manage, and showcase customer feedback effectively. The company's primary offering revolves around providing tools that facilitate the gathering of authentic reviews, allowing clients to enhance their online reputation and build trust with potential customers. By leveraging user-generated content, TestnGo Services helps businesses across various industries improve their credibility and customer engagement. Targeting small to medium-sized enterprises, TestnGo Services caters to organizations looking to establish a robust online presence through reliable customer testimonials. The platform supports businesses in understanding customer sentiment, ultimately driving informed decision-making and fostering loyalty. With a focus on transparency and customer satisfaction, TestnGo Services is positioned as a valuable resource for companies seeking to optimize their feedback management processes.
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