Travel Counsellors is a personalized travel planning service that specializes in creating bespoke holiday experiences for its clients. Operating through its website, www.travelcounsellors.com, the company connects travelers with dedicated travel experts who design customized itineraries tailored to individual preferences and needs. These services range from family vacations and tailor-made touring adventures to unique travel experiences crafted under their TC Journeys brand. The company caters to a broad audience seeking personalized travel planning, including families looking for memorable holidays, individuals desiring tailor-made trips, and adventurers eager for bespoke touring experiences. Travel Counsellors emphasizes a high level of personal service, aiming to remove the stress of holiday planning while ensuring every trip detail is meticulously arranged for a seamless and unforgettable travel experience. Their approach combines the expertise of professional travel planners with the specific desires and expectations of each client, ensuring a highly customized and personal travel planning process.
Travel Counsellors consistently receives high praise from customers for their exceptional service and personalized holiday planning. Reviewers highlight the helpfulness and professionalism of the staff, noting that agents like Bert, Cara, and Zoe go above and beyond to ensure every detail is catered to, from accommodation to transport.
Many customers express their satisfaction with the bespoke service and quick responses to queries, making the booking process stress-free. However, some consumers mention concerns about the perceived value and pricing of trips, suggesting that certain experiences may feel overpriced. Despite this, the overwhelming sentiment remains positive, with clients frequently recommending Travel Counsellors for their memorable holidays. Overall, the company is celebrated for creating amazing travel experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 5.0 | 246 |
| Jul 25 | 5.0 | 753 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful, personal and professional service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | — | −1% | 1,014 |
Bottom line: Travel Counsellors is #1 of 5 on overall rating in this group.
500 reviews of Travel Counsellors. Filter by what matters to you.
Over a year ago
Bert was exceptionally helpful as always in helping us arrange our short notice trip to Disney Orlando. The accommodation in All Stars Music was perfect for our needs. The meal plan (used alongside... See more
Over a year ago
Our Travel Counellor, Cara had booked exactly what I requested including transport to and from the airport and the hotel. My Grandson and I had only one week in Malta but because the Plaza Hotels are... See more
Over a year ago
Our needs were taking into careful consideration. Great advise and guidance & on hand to answer any queries we had. Would definately recommend.
Over a year ago
Very helpful, personal and professional service. Excellent, bespoke service with real attention to detail and the specifics catered for. Excellent communication and all the relevant documents and info... See more
Quick answers to the questions people ask most.
Our Travel Counsellors take into consideration your needs, preferences, and budget to find the perfect holiday package for you. Please visit www.travelcounsellors.com to start planning your trip with a personal travel counsellor.
Yes, Travel Counsellors can arrange all aspects of your travel, including transportation to and from the airport. Please discuss your transportation needs with your travel counsellor.
Travel Counsellors provide personalized support before and during your trip, offering advice, guidance, and assistance with any queries you may have. For specific support services, please contact your travel counsellor.
Our Travel Counsellors specialize in tailoring holidays to meet all kinds of specific requirements. Whether it's a family trip, a cruise, or any other type of holiday, visit our website or contact us directly to get started.
Travel Counsellors offers a personal, bespoke service, focusing on your unique travel needs and preferences. Our counsellors are dedicated to finding the best holiday options and providing an exceptional level of support throughout your travel experience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Bert was exceptionally helpful as always in helping us arrange our short notice trip to Disney Orlando. The accommodation in All Stars Music was perfect for our needs. The meal plan (used alongside the Disney bookings app) and private airport transfers made everything easy. Thank you Bert!
Our Travel Counellor, Cara had booked exactly what I requested including transport to and from the airport and the hotel. My Grandson and I had only one week in Malta but because the Plaza Hotels are situated on the sea front and with local bus stops very nearby we were able to enjoy swimming in the sea, a few minutes walk away, travel to many of the "must see "sights by bus, watch and enjoy a local Festa and have pleasant walks along the wide, clean promenades on the sea front. We both had a very interesting and enjoyable holiday in Malta.It is reassuring knowing that Travel Counsellors can often make recommendations based on personal knowledge and experience.
Our needs were taking into careful consideration. Great advise and guidance & on hand to answer any queries we had. Would definately recommend.
Very helpful, personal and professional service. Excellent, bespoke service with real attention to detail and the specifics catered for. Excellent communication and all the relevant documents and information provided in a timely and comprehensive way. Highly recommended!
We had the most amazing holiday, Zoe couldn’t have done anymore for us. She is always so professional and thinks of everything.
Thankyou Jackie for booking us yet another amazing holiday. You take the stress out of booking holidays. You are so organised and reliable which is why I have booked many holidays with you. Thanks again, Jayne
Alex was brilliant! Understood the kind of holiday we wanted and sent some great options quickly. He was very responsive to messages and dealt with any queries really quickly. The holiday we ended up booking in Elounda, Crete was perfect and we had the best week! The hotel and resort had everything you could want for a family break. He knew the area well and could also give extra recommendations to enhance the holiday. We don’t normally book holidays through travel agents but I wouldn’t hesitate to contact Alex again for our next holiday.
We have used Travel Counsellors for many years - mainly for ski holidays but this year we also used them to plan a trip to Bali. The experience from putting in a request to getting a fantastic itinerary was 5* and the best part of all was the holiday. Everything was meticulously planned from flights, hotels to taxi transfers. What Kirsty, our Travel counsellor planned was well thought through, and the right balance of travel, sightseeing, relaxation whilst considering the needs of teenagers. Kirsty also ensured we had special treats and a few upgrades too! There is no way that we could have organised what Kirsty organised. Her knowledge created an amazing holiday for us. One of our best holidays ever.
Sarah was amazing. I’m not of the “ computer age “ and she made all my travel plans happen in a way that would have otherwise been very stressful and time consuming
We've just returned from ten nights in Rhodes, and Emily made everything so simple, and I'm so happy we booked our holiday through her; nothing was ever too much trouble and she always went out of her way to help me with answering my questions. I would highly recommend using Emily and I defintely will going forward. Thank you so much Emily :)
Daniel Parmentier was great during the whole process of choosing the correct option for my first cruise. He was excellent in responding to and resolving any issues that arose. Overall I had a great first time cruise on Virgin Greek Odessey aboard the Resilient Lady. I have already booked my next cruise through Daniel Parmentier and My Travel Counsellor for next year.
We had such an amazing experience all organised by Amanda. We were a family of 5 with older children/ teenagers, visiting Thailand for the first time. Amanda was great & very patient with us when organising our itinerary & choosing hotels. We would never have found all the amazing hotels & experiences had Amanda not organised this trip for us. Everything went very smoothly including all the transfers from airports & hotels. This really made for a stress free & enjoyable experience. I would not hesitate to recommend Amanda and will definitely be using her again for future holidays!! She was always at the end of the phone before & during our holiday if we had any queries & was reminding me to check in for flights, travel visa etc which I really appreciated as we were having such a fantastic time things like that slipped my mind!! For anyone wanting a trip of a lifetime or holidays closer to home use travel counsellors, I wish I had known about them sooner!
Carter is always super helpful, he understands the brief and finds us the best holidays to make amazing memories. I wouldn't go anywhere else to book our family holidays.
Our travel counsellor Shona Darroch was amazing and made booking our big family holiday smooth and stress free! I would highly recommend booking with her!
Booked with Kathy for many years for our summer holidays or city breaks. This year we wanted to try a place we had never been. Kathy came back to us with options for the hotels, board basis,great prices and recommendation from clients feedback who had previously been..we decided on sundia by liberty sun city,oludeniz and all inclusive board. The hotel was brilliant,would definitely recommend and go back and we fell in love with Oludeniz resort. Once again Kathy meet all our needs and requirements and her attention to detail when booking with her is second to none and always on hand if needed.She really does go the extra mile and knowing she’s on hand if needed puts your mind at ease and takes the stress away. From booking to receiving your tickets and documents,she deals and takes care of everything!!.We wouldn’t book with anyone else and highly recommend her ⭐️⭐️⭐️⭐️⭐️
Debbie always does my travel. I have not worries when I know she is doing all the booking for me. It takes any worry about me doing things right. I know Debbie will always do the best and bends over backwards to make sure my travel is free from worry. I would always recommend her.
Angela Parker and Gill Gallagher are the best Travel Counsellors. Wouldn't book a holiday anywhere else !
Fantastic holiday Cathy recommended this holiday to us it was a beautiful resort and the accommodation was so clean and the hotel staff were so friendly. Loads of entertainment on in the evening. Enjoyed the waterpark and Cathy was able to find out if my husband could go as he was a non swimmer. He was on most of the rides and had a fab time. We really enjoyed our holiday thanks to Cathy
Just returned from a brilliant vacation in Disney Florida. Huge thank you to Stephen Rowlay of Travel Councillors for his meticulous planning and attention to detail ensuring everything went smoothly from start to finish. Truly impressed and very much recommended to all.
Travel Counsellors is a personalized travel planning service that specializes in creating bespoke holiday experiences for its clients. Operating through its website, www.travelcounsellors.com, the company connects travelers with dedicated travel experts who design customized itineraries tailored to individual preferences and needs. These services range from family vacations and tailor-made touring adventures to unique travel experiences crafted under their TC Journeys brand. The company caters to a broad audience seeking personalized travel planning, including families looking for memorable holidays, individuals desiring tailor-made trips, and adventurers eager for bespoke touring experiences. Travel Counsellors emphasizes a high level of personal service, aiming to remove the stress of holiday planning while ensuring every trip detail is meticulously arranged for a seamless and unforgettable travel experience. Their approach combines the expertise of professional travel planners with the specific desires and expectations of each client, ensuring a highly customized and personal travel planning process.
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