The guide Max was great and informed us…
The guide Max was great and informed us every night of our plans for the next day. Hotel was in a great location and food was great.

Travel Department is a well-established Irish travel agency specializing in guided group holidays, escorted tours, and cruises. With over 30 years of experience in the travel industry, the company offers a variety of holiday packages to popular destinations across Europe and beyond. Their services include meticulously planned itineraries, expert-led tours, and comprehensive travel arrangements, ensuring a seamless experience for travelers. Targeting individuals and groups looking for organized travel experiences, Travel Department caters to diverse customer needs, providing options for city breaks, winter sun holidays, and cultural explorations. The company is committed to delivering high-quality travel experiences, as reflected in its excellent ratings on trusted review platforms. Customers can take advantage of special offers and promotions, enhancing their travel experience while enjoying peace of mind with professional guidance throughout their journey.
Travel Department receives overwhelmingly positive feedback from customers, with many praising the exceptional quality of their guides and the overall organization of trips. Reviewers highlight the professionalism and efficiency of the company, noting that everything is well arranged, allowing travelers to relax and enjoy their holidays.
Guides like Max and Alessandra are frequently mentioned for their knowledge and friendliness, enhancing the travel experience. However, some customers express concerns about logistical issues, such as long walks in hot weather and a lack of contingency plans during disruptions. Despite these minor complaints, the majority of travelers report great experiences, with many returning for multiple trips. Overall, Travel Department is highly regarded for its excellent service and memorable tours.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 19 |
| Sep 24 | 4.8 | 80 |
| Oct 24 | 4.6 | 91 |
| Nov 24 | 4.6 | 51 |
| Dec 24 | 4.8 | 27 |
| Jan 25 | 5.0 | 6 |
| Feb 25 | 2.6 | 5 |
| Mar 25 | 4.7 | 26 |
| Apr 25 | 4.8 | 44 |
| May 25 | 4.8 | 99 |
| Jun 25 | 4.8 | 83 |
| Jul 25 | 4.8 | 24 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“A long walk from bus to Florence and back in very hot weather no plan b it's not company fault there a heat wave goin...”
“My wife's recent trip to Rome and Assisi had paid for a trip to ancient Ostia and it was canceled the reason not enou...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.5 out of 5 (good) | +2% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Travel Department is #4 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 4.6).
1,000 reviews of Travel Department. Filter by what matters to you.
Over a year ago
The guide Max was great and informed us every night of our plans for the next day. Hotel was in a great location and food was great.
Over a year ago
Travel Dept.has come up trumps again. We have travelled with them for many years now and have never been disappointed. It is a very professional and efficient company that always delivers.
Over a year ago
The travel department had every thing arranged with no delays so well organised. The tour guide was excellent so informative and extremely nice Claudia . The only problem was sitting at the same table... See more
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The guide Max was great and informed us every night of our plans for the next day. Hotel was in a great location and food was great.
Travel Dept.has come up trumps again. We have travelled with them for many years now and have never been disappointed. It is a very professional and efficient company that always delivers.
The travel department had every thing arranged with no delays so well organised. The tour guide was excellent so informative and extremely nice Claudia . The only problem was sitting at the same table every night you did not get to know all the other guests as there was 50
Our second holiday with Travel Department as we knew from previous experience, that from the moment of booking you can relax and know everything is taken care of. A leisurely 7 night holiday with 3 leisure days. The included tours were excellent and our guide Carol looked after us very well. Hotel Bazzoni was comfortable and we enjoyed the half board meals. We had a balcony facing the lake and enjoyed watching the activity on the lake. Would recommend Travel Department for a holiday to Lake Como.
A long walk from bus to Florence and back in very hot weather no plan b it's not company fault there a heat wave going on Letting us know train disruption on the bus to hotel on the 1st day there not 2days later Too much emphasis on tiping bus drivers guides it's not Anerica Hotel lovely staff very helpful rooms clean The guide in Florence very more emphasis on new toilet in the city than anything else round in cycle I couldn't find my way back to cathedral again Giving you maps out on the day instead of a day before so you look stuff up and book I'll still be going with you again
A great experience, out tour guide was friendly and helpful, we had relevant information shared throughout each tour.
I went on the solo trip to china which was fantastic travel department did everything it said on the tin from meals to trips the group i went with were small only 15 and each one of them was a delight to spend time with and chat to plus we had some great laughs along the way all the 3 hotels were beautiful finally the guide jack was a pure gentleman nothing was too much trouble for him and his infomation about china was imense plus he had a great sense of humour and joined us with the many funny moment we had on this trip if you want to see china i can not recommend jack and travel department enough
The location, scenery and people.
The group of people that I was with more than have of my group had traveled with The Travel Dept. before. They were all so welcoming we all ended up eating dinner in our hotel every evening as the food in the Naxos hotel in Sicily was fabulous amazing choices of main courses and desserts. Also the wine was gorgeous and your glass was always topped up. I did venture out every day for lunch. Beautiful weather.
A good variety of garden/houses visited. Bus driver was excellent.
We had a wonderful holiday on the Rhine and Moselle river cruise. The organisation and communication from the Travel Department was first class. I can highly recommend it.
We have just returned from Puglia. Cannot pass up the opportunity to comment on the brilliance of our guide Alessandra. She is the best guide we have ever had. Her knowledge and passion made it a great holiday. She went over and above her required role, eg. helping us on days not included in the tour itinerary. Doing all extra guiding without once looking for credit. Many thanks to her. A very Special person.
Really well looked after, from all the tour guides, bus drivers, hotel staff. Very relaxing and enjoyable experience getting to know some of our fellow travellers.
Really enjoyed this solo trip, China is a real feast for the history and culture. Hotels were excellent amazing food, for all meals with lots of choice. Itinerary was good, although it would have been nice to spend more time at the Llama Temple. Sometimes so much to see and not enough time. Definitely recommend to anyone wishing to go to China. My second holiday with Travel department, I will be using them again. Our guide was superb and we were well looked after.
Very well organised from arrival in Airport to return .. Didn't have to think or worry about anything.. Enjoyed every minute
I was very happy with the holiday. Our guide was great couldn't ask for more from her. Trips were very good
Our guide Annalisa went above and beyond to make our holiday memorable. She looked after us incredibly well - her knowledge was amazing. The staff at the Hotel Brione looked after us like we were family. The front of house,, restaurant, and cleaning staff were all so helpful and friendly.
It amazing 😁 meet some great people see a beautiful country, had the best guide ever thanks to Jack he made it the holidays of a life time thanks
The hotel was lovely. Had a great room. Staff very friendly. Room service was very good. Carol our guide was very informative.
Travel Department is a well-established Irish travel agency specializing in guided group holidays, escorted tours, and cruises. With over 30 years of experience in the travel industry, the company offers a variety of holiday packages to popular destinations across Europe and beyond. Their services include meticulously planned itineraries, expert-led tours, and comprehensive travel arrangements, ensuring a seamless experience for travelers. Targeting individuals and groups looking for organized travel experiences, Travel Department caters to diverse customer needs, providing options for city breaks, winter sun holidays, and cultural explorations. The company is committed to delivering high-quality travel experiences, as reflected in its excellent ratings on trusted review platforms. Customers can take advantage of special offers and promotions, enhancing their travel experience while enjoying peace of mind with professional guidance throughout their journey.
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