Hivelocity is a global provider specializing in Enterprise Cloud, Virtual, and Dedicated Server solutions. The company offers high-performance web infrastructure designed to meet the needs of businesses of all sizes, enabling them to operate efficiently and securely across various industries. Hivelocity’s services include Cloud VPS, Cloud VDS, and dedicated server options, all available at competitive pricing and configurable to fit specific business requirements.
Targeting organizations looking for reliable IT infrastructure, Hivelocity emphasizes customer support with 24/7 availability and a commitment to ensuring optimal uptime and performance. Their global reach and diverse product offerings make them a suitable partner for enterprises seeking scalable solutions, whether they operate locally or on an international scale.
TurnKey Internet receives a mixed reception from its users, with a notable divide in experiences. While some customers praise the company for its outstanding service and ease of use, particularly highlighting the straightforward setup and good network speed, many others express significant dissatisfaction.
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Common complaints center around poor server performance, inadequate support, and issues with security, including reports of websites being hacked. Reviewers frequently mention the lack of responsiveness from customer service and the feeling of being treated poorly after signing up. Additionally, there are concerns about the company's billing practices and the overall reliability of their servers. Despite a few positive experiences, the overwhelming sentiment leans towards disappointment.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.5
14
100%
—
● Low
2.5 / 5 overall
=
14 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2023.
Last 3 months
1.0
12-month avg
3.0
All-time
2.5
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 23
5.0
1
Jun 23
—
0
Jul 23
—
0
Aug 23
—
0
Sep 23
—
0
Oct 23
—
0
Nov 23
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 14 most recent reviews.
Top praiseof 5 positive reviews
Customer service100%
5 mentions
“I'm dating this review with today's date, but I've been using Turnkey Internet since December of 2017; so it's been a...”
On “Customer service” · May 12, 2023
Top complaintsof 9 negative reviews
Customer service78%
7 mentions
Cancellation22%
2 mentions
Refund22%
2 mentions
Pricing22%
2 mentions
“Please stay away from this service provider”
On “Customer service” · Nov 17, 2023
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Developer Tools.
Overall rating and review count for this company and similar companies
Please stay away from this service provider!
This is the worst server provider I have ever used.
Please note that colohouse is also provided by this service provider.
I ordered 5 BF promo cloud serve... See more
I'm dating this review with today's date, but I've been using Turnkey Internet since December of 2017; so it's been almost six and a half years. I just never got around to writing a review on Trustpil... See more
We got a VPS in last black friday on 2021, so basically we host with them for one year with no issues. One day, our VPS got suspended because “not fairly/share usage”...
Or at least that was what the... See more
The word that best describes this company is "pathetic". After you sign up, they treat you like a criminal and demand you to send them personal documents. But, the messages platform is buggy and you w... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Please stay away from this service provider!
This is the worst server provider I have ever used.
Please note that colohouse is also provided by this service provider.
I ordered 5 BF promo cloud servers yesterday. In ten hours of use, the network and hardware performance quality is really good.
But something unexpected happened to me!
Without any warning or reminder, they cancelled the server directly and refunded all the servers.
I created the ticket and asked why, but they didn't reply at all and closed the ticket!
Some people may say that you have received a full refund, what qualifications do you have to ask for?
I want to ask you: Is the time cost of wasting a lot of time deploying applications on five cloud servers worthless in your eyes?
Too bad this service provider makes me feel sick!
I'm dating this review with today's date, but I've been using Turnkey Internet since December of 2017; so it's been almost six and a half years. I just never got around to writing a review on Trustpilot. Here's my story.
I had been with another provider for many years. After they were bought out by a private equity firm, the old provider went into a nosedive with gusto.
The old provider hit bottom on Christmas Eve of 2017, when they so thoroughly botched what should have been a routine migration that I had no choice but to change providers and restore the sites from backups. Thankfully, I had backups on both S3 and Backblaze because I had no connectivity to the old server at all.
I called Turnkey Internet on the phone -- on Christmas Eve -- and spoke to a Senior support tech named Autumn. Long story short, Autumn had me send my business documents (all new clients have to be vetted), quickly vetted me as a legit and established company, and spun up a server for me in the middle of the night.
By morning, none of my clients even knew there had been an outage.
I migrated another server over about a week later, and have added more since then. I now have five production servers online with Turnkey Internet, with excellent uptime, and outstanding support when I have needed it.
Mind you, because my servers are all self-managed, I'm entitled to very little in the way of support. I've always gotten more than I pay for. I have never gotten an invoice when support bent over backwards to solve problems for me (most of which I created myself). They also explained what I did wrong so I wouldn't make those mistakes again.
The only unpleasantness I've experienced has been with new techs who treated me like a brand-new client rather than one who's already been vetted when I wanted PTR set up on brand-new servers or things along those lines. Escalation has always solved those problems within minutes.
For context, Turnkey Internet is very strict about who they accept as clients. Unless you have a proven record, they vet new accounts pretty thoroughly and watch your servers carefully for signs of abuse for a while. It does take time to establish a good reputation.
Another caution: Turnkey will shut you down in a heartbeat if they get legit spam reports about your servers. So if you're a spammer, look elsewhere.
They're also reasonable, however. On a couple of occasions when my clients' LANs were compromised and they were sending spam through my mail servers, I disabled the clients' outgoing mail while the clients fixed the problems; and then self-reported the incidents to Turnkey so they knew that the problems had been detected and resolved. As a result, when the spam reports started coming in, my servers stayed online. Communication goes a long way.
In closing, I really don't understand the bad reviews. Turnkey Internet has given me extraordinary service since Day One (or Night One, as it were). They do have high standards, and they do vet new clients very thoroughly; but those are good things for legit clients. I don't want to be in the same datacenter as scammers, spammers, hackers, and other Internet miscreants. I'm a legit provider; and I want my upstream providers and my neighbors in the DC and the netblock to be legit providers, as well.
We got a VPS in last black friday on 2021, so basically we host with them for one year with no issues. One day, our VPS got suspended because “not fairly/share usage”...
Or at least that was what the abuse department write us.
No changes in our software or service for that year. They did not offer us any help or solution; they just tell us that our usage was now not acceptable. So VPS got terminated after one year of using them I can tell you that it is a good company, but they are also good at losing customers.
This is a true review, I have all invoices so if Trustpilot wants to get it verified go ahead.
In other reality, they could offer us some help or at least limit the VPS to fair usage, but they did not provide us any help.
The word that best describes this company is "pathetic". After you sign up, they treat you like a criminal and demand you to send them personal documents. But, the messages platform is buggy and you will have problems uploading the images. The welcome email is outdated and lacks information. After you manage to work around all of this and upload your files to their server, you will have no way to test the website before changing DNS. I asked their support if there was a temporary URL that I could use for testing and they told me that I had to buy a dedicated server if I wanted to test my website before updating the DNS… LOL!
On top of all this, there are several PHP and htaccess features that they don’t support, while any standard shared hosting does.
Last but not least, after all this nightmare, my website was put on a server with blacklisted IP address and adult content.
They couldn’t be more pathetic.
Junky dedicated servers. Slow 50 read write ssd, no turbo on in bios, slow ram mhz.
Ridiculous support.
You guys need to up your game on your dedicated server provisions, ssd speed and ram. Not kidding.
Una verdadera estafa contratando en 2 ocasiones
Ambas fueron cancelados sin replicación alguna sólo toman tu dinero y información estoy resiviendo spam venden tu información así es como asen dinero ya estoy en comunicación con policía electrónica el departamento de fraude
It is strange how they just take your money and give you nothing
I bought a VPS with them for 1 year on Black Friday. The two months were ok. I use the VPS to sync my files between Dropbox and Google drive. The syncing was going ok until I needed to sync 35GB. I started the sync process at night
and wake up in the morning with them shutting down the server because it is reading and writing to the hard disk at the same time. Which is according to their support is using more than it is assigned to the VPS.
I had the same server with OVH with the same specification and the same setup and I never heard from them about the hard disks ( I have been using OVH servers for two years now ).
When I said ok, I will cancel the server and please refund me the 10 months left ( I already paid for 12 and used 2 ), they said that they do not prorate and thy can't refund me anything since the first 30 days have passed.
I really don't care about the money or their crappy servers but I am amazed how they take the money and feel ok about giving nothing in return.
This company has terrible support and their servers are very stingy on options, storage and I hate their 90-nearly 100% off ads.
1. Their c panel web hosting has you locked out of opcache, f_url-open so this means you can't run anything except wordpress and phpless flat file websites since the powerful cool scripts all use pho opcache and furl open.
2. Bad support.
3. Stingy dedicated server storage. No matter what option they have it's a tiny itty bitty sad drive around 100-250 gb. 1 drive. You couldn't host a streaming site or anything except blog site which is free e everywhere else so defeats the whole point of a dedicated server.
4. Their unlimited storage is a lie. They throw you in a shared server that is nearly 90% full and then you get scold for uploading too much on that last 10% of their stingy storage drive.
5. When you order they back up full price on monthly. Their 90% off is garbage. Black Friday even.
I would love to use their dedicated one day but man 100-250 gb is ridiculous. That's less than 90% of the 10 dollar vps out there. Some are 1tb for 8 buck's a month and I can prove it.
I’ve tried AWS, Google Cloud, and Azure, and this is the least complicated setup ever! I just wanted a VPS spun up with a base OS on it so I could take it from there. There were no hoops to jump through to configure multiple firewalls on the real world IPs, I had instant access to the system! Such a pleasure! Also, the cost was significantly less for the same compute power at the other 3 “major” cloud platforms, and the bandwith was amazing! Of course, there are some questionable companies that will snatch cloud space for shady practices (like sending spam or malware), so if you’re going to run a legitimate mail server, it will take some of your time to get your IP cleared off the blacklists. I was fully capable of doing that myself, but I’m sure their support would have helped had I asked. I really just wanted to have a VPS that I am in complete control over to configure and run, and this was perfect for me! The Ubuntu that was loaded on it was a version behind, but it isn’t hard at all (if you follow instructions on any forum) to upgrade that to the latest.
I joined the Turnkey family a couple of months ago due to some performance issues with my previous hosting company of ten years. I've never been more pleased with a web host in almost 20 years of experience running websites. The support is absolutely top notch, and the service itself impeccable!
I'm operating multi server for my web hosting service and i choose turnkey internet as my u.s.a server provider. Very good service at all. good network speed. no down times. i'm happy about them. Cheers!
their servers are cheap no Doubt but Service are DUMP.
their servers are cheap no Doubt.
But overall Experience with them is very Critical.
Their staff is not 24 hours available if you face any issue In Billing then you have to wait up to 3 days
They suspended my Service in very Busy Period for Verification of Credit card And When i submitted Application for Approval after a long process (fill their form, Scan credit card, Passport, Bills) But after submission i talk with them on live chat then they say Our Billing Staff is Enjoying Vacations and now my Busy Server is Not accessible because of this.
Hivelocity is a global provider specializing in Enterprise Cloud, Virtual, and Dedicated Server solutions. The company offers high-performance web infrastructure designed to meet the needs of businesses of all sizes, enabling them to operate efficiently and securely across various industries. Hivelocity’s services include Cloud VPS, Cloud VDS, and dedicated server options, all available at competitive pricing and configurable to fit specific business requirements.
Targeting organizations looking for reliable IT infrastructure, Hivelocity emphasizes customer support with 24/7 availability and a commitment to ensuring optimal uptime and performance. Their global reach and diverse product offerings make them a suitable partner for enterprises seeking scalable solutions, whether they operate locally or on an international scale.
