TurnKey Vacation Rentals is a comprehensive vacation rental management company that specializes in connecting travelers with high-quality rental properties across the United States and select international destinations. The company offers a wide range of vacation homes, catering to families, groups, and individuals seeking short-term or long-term lodging options. With a focus on comfort and cleanliness, TurnKey ensures that each property meets stringent standards before guests check in. Customers can explore various vacation rental options in popular destinations like Maui, Palm Springs, and Steamboat Springs, among others. The platform provides tools for easy booking, competitive pricing, and flexible cancellation policies, enabling travelers to plan their ideal getaway with confidence. TurnKey Vacation Rentals aims to enhance the travel experience by offering well-managed homes that cater to diverse needs, from leisurely escapes to business retreats.
TurnKey Vacation Rentals receives a mix of feedback from customers, highlighting both positive experiences and significant frustrations. Many reviewers praise the quality of the properties, describing them as cozy, clean, and accurately represented, with some noting excellent hosts who enhance their stays.
Positive experiences often include seamless booking processes and responsive staff. However, a substantial number of complaints focus on issues with the company's reliability, including unresponsive customer service, unexpected cancellations, and payment disputes. Some customers express concerns about feeling scammed or mistreated, particularly regarding last-minute cancellations and difficulties in communication.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good space, easy access, no issues”
“We never received door code”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 2.5 out of 5 (poor) | — | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: TurnKey Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.5).
500 reviews of TurnKey Vacation Rentals. Filter by what matters to you.
Many problems. Bad battery on door lock. Very unreliable internet. No access to all tv channels…just streaming from unreliable internet. Poor response to calls…long waits and disconnects Daniel was helpful and tried. Overall, it has been a bad experience and would not recommend Turnkey.
Turnkey was not good at all in helping us split that payment between two parties. We spent a lot of time on the phone but, in the end, you would not accept splitting the fee between two parties. Also, it was VERY difficult to get help on the phone. I also rent out my house and I would never subject my guests to the Turnkey treatment.
10 days ago when we vacated our Turnkey rental property I would have left a positive review. The house was clean and exactly as advertised. We did find the Turnkey text contact and request to plug in their iPad a little creepy - felt like we were being watched - but overall a good experience. Unfortunately I made the mistake of leaving some items behind in the house, and this is where the frustration began. I knew exactly where they were and texted Turnkey immediately. I asked twice to pick the items up in person and got no response. The responses I did get were friendly but without substance, which I now know is because most of the text responses come from a robot system. Despite my continued efforts to reach Turnkey by text and phone call, I could not get a person to actually help me get my items back. Finally today I called again and by luck spoke to someone who said that a lost items ticket needed to be filled out, which would, if they can be located, start the process of getting my items shipped back to me. This information would have been useful 10 days ago. The call took a half hour, and it was suggested that I call back in a few days to ensure the local team is looking for my items. Not holding out much hope. Clearly Turnkey wants to appear invested in providing a "positive user experience" by sending robot texts asking whether they can be of help, but in reality, the help is pretty hard to come by and doesn't seem to be very invested in an actually positive guest experience.
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Due to the COVID-19 pandemic, the international borders were closed last year, forcing us to cancel our trip. TurnKey refused to refund us our money, and instead, applied a credit which we’ve been given a deadline to use it by. We are still not comfortable travelling yet, however the credit expiry deadline is fast approaching, and we have no choice but to risk our health and travel, or forfeit the large full credit amount. I wish we could have just received a refund. Buyer beware!
The unit was dirty when we arrived. The dining table had dried up food still on it. The floors had sand all over them. The master bedroom had a sliding door. That door had no handle, so there was a big hole to outside and no way to lock. That was a big problem having a ground floor room. The refrigerator was rusted all on the front. We had to wash every kitchen item, because they didn’t look clean. Turnkey was contacted and had a maintenance person come to put a piece of wood on the door to keep it from opening, but they never fixed the hole to the outside. A door repair company was supposed to come out, but they never did. A cleaning crew did come out the next day, but we had already cleaned the floors and table so we'd feel comfortable staying in the unit.
I found the booking process to be extremely difficult and wouldn't recommend it to anybody else booking a vacation. It took multiple tries getting verified because they did not give very good directions and were not very helpful as far as customer service. It was nice they sent a reminder email before charging my account for the final payment, but I still will be booking elsewhere next time.
TurnKey Vacation Rentals is a comprehensive vacation rental management company that specializes in connecting travelers with high-quality rental properties across the United States and select international destinations. The company offers a wide range of vacation homes, catering to families, groups, and individuals seeking short-term or long-term lodging options. With a focus on comfort and cleanliness, TurnKey ensures that each property meets stringent standards before guests check in. Customers can explore various vacation rental options in popular destinations like Maui, Palm Springs, and Steamboat Springs, among others. The platform provides tools for easy booking, competitive pricing, and flexible cancellation policies, enabling travelers to plan their ideal getaway with confidence. TurnKey Vacation Rentals aims to enhance the travel experience by offering well-managed homes that cater to diverse needs, from leisurely escapes to business retreats.
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