United Polaris Business Class reviews & trust report

However, there are notable complaints regarding flight delays that have negatively impacted some travelers' experiences. While the service is often described as friendly and polite, several reviewers mention that it can be slow, especially during meal times. Additionally, some consumers feel that the in-flight entertainment options are limited and that privacy could be improved. Overall, while the Polaris experience is well-regarded, there are areas for enhancement, particularly concerning delays and service speed.