The Utilities Hub is a comprehensive tenancy management platform designed specifically for letting agents in the UK. The company offers a suite of services that streamline the tenancy process, from tenant pre-qualification to the completion of Section 13 notices. Its flagship product, BOX, combines various tools and services into one accessible platform, aimed at enhancing the efficiency of letting agencies. The Utilities Hub specializes in tenant referencing, providing up to 240 checks per applicant to ensure landlords find suitable tenants. The platform features IDSP-certified Right to Rent checks, as well as automated PEPs and sanctions screening, facilitating informed decision-making for letting agents. With a focus on compliance, cost control, and growth, The Utilities Hub aims to meet the evolving needs of letting agencies, ensuring they can manage their processes effectively while maximizing income.
The Utilities Hub receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of the staff. Reviewers frequently mention individuals like Brandon, Maisie, and David, who provide exceptional service, making the process of setting up utilities seamless and stress-free.
Consumers appreciate the clear explanations and support they receive, particularly during moves, which can often be overwhelming. However, a small number of complaints highlight issues with unsolicited calls, with some individuals reporting frequent phone calls that they perceive as scams. Despite these concerns, the majority of experiences shared are highly favorable, emphasizing the company's commitment to customer satisfaction. Overall, The Utilities Hub is viewed positively for its effective service and dedicated staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 87 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2024.
| Month | Average | Reviews |
|---|---|---|
| Jul 23 | 1.0 | 1 |
| Aug 23 | — | 0 |
| Sep 23 | — | 0 |
| Oct 23 | — | 0 |
| Nov 23 | — | 0 |
| Dec 23 | — | 0 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 87 most recent reviews.
“Beth has been very helpful with explaining how the utilities are handled when moving into a new property and we reall...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 67 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 87 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | −67% | 199 |
Bottom line: The Utilities Hub is #2 of 5 on overall rating in this group.
87 reviews of The Utilities Hub. Filter by what matters to you.
I was advised 200Mb/s Virgin media Broadband was available at my address. Asked multiple times if the adviser was sure 200Mb/s was available, was told yes so decided to go with them. Virgin have just contacted me saying that their services are unavailable. Absolute joke
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The Utilities Hub is a comprehensive tenancy management platform designed specifically for letting agents in the UK. The company offers a suite of services that streamline the tenancy process, from tenant pre-qualification to the completion of Section 13 notices. Its flagship product, BOX, combines various tools and services into one accessible platform, aimed at enhancing the efficiency of letting agencies. The Utilities Hub specializes in tenant referencing, providing up to 240 checks per applicant to ensure landlords find suitable tenants. The platform features IDSP-certified Right to Rent checks, as well as automated PEPs and sanctions screening, facilitating informed decision-making for letting agents. With a focus on compliance, cost control, and growth, The Utilities Hub aims to meet the evolving needs of letting agencies, ensuring they can manage their processes effectively while maximizing income.
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