Vacasa is a vacation rental management company that provides property management services for short-term rental owners. The company handles various aspects of rental operations including marketing, guest services, cleaning, and maintenance for vacation properties across multiple markets. Vacasa aims to help property owners maximize their rental income while providing guests with professionally managed vacation accommodations.
Vacasa receives generally positive feedback from customers, highlighting its efficient booking platform and professional service. Reviewers appreciate the modern technology and clear reporting, which enhance the overall guest experience.
Many guests report seamless stays, with properties being clean and well-stocked. However, there are notable concerns regarding maintenance response times, with some customers expressing frustration over delays in addressing simple repairs. While the property management is praised for keeping rentals booked, some users feel a lack of personal attention and have encountered issues with cleaning quality. Overall, Vacasa is seen as a reliable choice for property management, though there is room for improvement in maintenance responsiveness. The sentiment leans positive, reflecting a solid reputation in the travel and tourism sector.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
12 reviews of Vacasa. Filter by what matters to you.
6 months ago
While the booking and guest management aspects work fine, I've been frustrated with how long it takes to address maintenance issues. Simple repairs that should take days seem to drag on for weeks. The... See more
6 months ago
The booking platform works well and guests seem happy with their stays. However, I've had issues with cleaning quality control and sometimes feel like I'm not getting the personal attention my propert... See more
6 months ago
Had an emergency plumbing issue during a guest stay and Vacasa handled it perfectly. They coordinated with local contractors, kept the guests informed, and even helped relocate them temporarily. This... See more
6 months ago
Vacasa has been managing my vacation rental for over a year now and I couldn't be happier. Their marketing reach is impressive - my property gets booked consistently throughout the year. The automated... See more
Quick answers to the questions people ask most.
Vacasa is a vacation rental management company that provides full-service property management for short-term rentals. They handle everything from marketing and bookings to cleaning, maintenance, and guest communication for property owners.
You can reach Vacasa customer support through their website's live chat feature, by calling their customer service phone line, or by emailing them directly. Support is available 24/7 for guests and property owners.
Vacasa typically charges a commission-based fee structure that ranges from 25-35% of rental revenue, depending on the property and services included. This covers marketing, booking management, cleaning, maintenance, and guest support.
Vacasa operates in over 400 destinations across North America, including popular vacation spots in the United States, Canada, and Mexico. They focus primarily on resort and vacation destinations rather than urban markets.
Cancellation policies vary by property and are set by individual property owners in consultation with Vacasa. Most properties offer moderate to strict cancellation policies, with details clearly outlined during the booking process.
Vacasa coordinates professional cleaning between guest stays and handles routine maintenance issues through their network of local vendors. They also provide 24/7 emergency maintenance support and conduct regular property inspections.
Yes, you can book Vacasa properties directly through their website or mobile app. Properties are also listed on major booking platforms like Airbnb, VRBO, and Booking.com for additional exposure.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
While the booking and guest management aspects work fine, I've been frustrated with how long it takes to address maintenance issues. Simple repairs that should take days seem to drag on for weeks. The lack of urgency is concerning when you're trying to maintain a quality rental experience.
The booking platform works well and guests seem happy with their stays. However, I've had issues with cleaning quality control and sometimes feel like I'm not getting the personal attention my property deserves. It's convenient but feels very corporate.
Had an emergency plumbing issue during a guest stay and Vacasa handled it perfectly. They coordinated with local contractors, kept the guests informed, and even helped relocate them temporarily. This is exactly the kind of service you want from a property manager.
Vacasa has been managing my vacation rental for over a year now and I couldn't be happier. Their marketing reach is impressive - my property gets booked consistently throughout the year. The automated pricing system has definitely increased my revenue compared to when I was managing it myself. Communication is prompt and professional.
Switched to Vacasa after a bad experience with a local property manager. Night and day difference in professionalism. Their systems are modern, reporting is clear, and they actually return calls promptly. Highly recommend for anyone serious about vacation rental income.
The property management itself is solid - they keep my place well-maintained and handle all guest communications professionally. However, the management fees are quite steep when you factor in all the additional charges. Still worth it for the peace of mind, but wish the pricing was more transparent upfront.
Generally satisfied with Vacasa's management of my cabin. They keep it booked and handle most issues well. Had a few communication delays when I needed updates on maintenance work, and sometimes the cleaning isn't quite up to my standards. Overall though, it beats managing everything myself.
The technology and booking platform are definitely above average in this industry. Guests have generally positive experiences. My main complaint is that for the premium pricing, I expected more personalized service and attention to detail.
Perfect solution if you want truly passive rental income. They handle absolutely everything from guest screening to maintenance coordination. Yes, you pay for the convenience, but the revenue optimization has actually increased my net income despite the fees.
Been using Vacasa for 8 months now. They're reliable and my property stays booked, but sometimes I feel disconnected from what's happening with my own place. Would love more detailed reporting and better owner communication.
Booked a weekend getaway through Vacasa and the whole process was straightforward. Property was clean and well-stocked with everything we needed.
Stayed at a Vacasa property last month and everything was seamless. Check-in was easy with their digital process, and the property was exactly as advertised. When we had a minor issue with the hot tub, their support team responded within an hour.
Properties must be in approved vacation destinations, meet local licensing requirements, and pass Vacasa's quality standards inspection. The property should be well-maintained, fully furnished, and located in an area with strong rental demand.
Vacasa provides 24/7 guest support with local teams available to respond to issues during stays. Most non-emergency issues are addressed within a few hours, while emergency situations receive immediate attention.
Vacasa provides liability insurance coverage for guest stays and can help property owners understand additional insurance options. However, property owners are typically responsible for maintaining their own homeowner's or investment property insurance.
Vacasa is a vacation rental management company that provides property management services for short-term rental owners. The company handles various aspects of rental operations including marketing, guest services, cleaning, and maintenance for vacation properties across multiple markets. Vacasa aims to help property owners maximize their rental income while providing guests with professionally managed vacation accommodations.
