Vrbo is an online vacation rental marketplace that connects property owners with travelers seeking short-term accommodations. The platform allows users to search, book, and manage vacation rental properties including homes, apartments, and other lodging options in destinations worldwide. Vrbo facilitates the rental process by providing booking tools, payment processing, and communication features for both property owners and guests.
Reviewers generally appreciate Vrbo for its wide selection of properties and user-friendly booking process. Many customers highlight the detailed listings and the ease of finding suitable accommodations, especially for larger groups or special occasions.
Positive experiences include excellent customer service when issues arise, with some users noting quick resolutions and helpful support. However, there are notable complaints regarding communication, with several consumers expressing frustration over poor responsiveness from both Vrbo and property hosts. Additionally, some reviews mention that cancellation policies can be unclear and that service fees accumulate unexpectedly, detracting from the overall experience. Despite these criticisms, the majority of users find value in the platform's offerings.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
12 reviews of Vrbo. Filter by what matters to you.
Property was nice enough but communication from both Vrbo and the host was poor. Had to call multiple times to get basic check-in information. For the price we paid, expected better service.
Quick answers to the questions people ask most.
Vrbo (Vacation Rentals by Owner) is an online marketplace where property owners can list their vacation rentals and travelers can book unique accommodations. Guests can search for properties by destination, dates, and amenities, then book directly through the platform.
You can contact Vrbo customer support through their Help Center on the website, by phone, or through live chat. Support is available 24/7 for urgent booking issues and travel disruptions.
Vrbo typically charges guests a service fee that ranges from 6-15% of the rental cost, plus applicable taxes. The exact fee amount is shown during the booking process before you complete your reservation.
Cancellation policies vary by property and are set by individual owners. Common policies include flexible, moderate, strict, and no-refund options, which are clearly displayed on each listing before booking.
Look for properties with verified reviews, detailed descriptions, multiple photos, and responsive hosts. Vrbo also offers Premier Host badges for top-rated properties and has fraud protection measures in place.
Vrbo offers a Book with Confidence Guarantee that provides protection for certain issues like property misrepresentation or cleanliness problems. Contact customer support immediately if you encounter issues during your stay.
Most Vrbo properties can be booked up to 24 months in advance, though availability depends on the individual property owner's calendar settings. Some properties may have shorter booking windows.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Vrbo accepts major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal in most markets. Payment options may vary by location and property owner preferences.
Pet policies vary by individual property and are set by the property owner. You can filter search results to show only pet-friendly properties, and pet fees or restrictions will be clearly stated in the listing.
Property owners can create a free listing by signing up on Vrbo's website and following the step-by-step process to add photos, descriptions, and pricing. Vrbo charges a commission or subscription fee for completed bookings.
Vrbo is an online vacation rental marketplace that connects property owners with travelers seeking short-term accommodations. The platform allows users to search, book, and manage vacation rental properties including homes, apartments, and other lodging options in destinations worldwide. Vrbo facilitates the rental process by providing booking tools, payment processing, and communication features for both property owners and guests.
