WestJet is a Canadian airline that provides scheduled passenger air transportation services across domestic and international routes. The company operates flights to destinations throughout Canada, the United States, Europe, and other international markets. WestJet offers various travel services including flight bookings, cargo transportation, and vacation packages through its airline operations.
WestJet receives a generally positive reception from travelers, with many praising the friendly crew and good value for money. Reviewers appreciate the airline's commitment to Canadian routes and often highlight the comfort of upgraded seating options, which enhance the flying experience.
Customers report efficient check-in processes and punctual flights, contributing to a smooth travel experience. However, there are notable complaints regarding disappointing service, particularly during flight delays where communication from staff is lacking. Some passengers also mention cramped seating and limited food options as areas for improvement. Overall, while there are mixed experiences, the majority of feedback leans towards a favorable view of WestJet.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
12 reviews of Westjet. Filter by what matters to you.
6 months ago
WestJet offers solid service at competitive prices. The safety record speaks for itself and I appreciate their commitment to Canadian routes. Sometimes the planes feel a bit cramped, but that's expect... See more
6 months ago
Flight was delayed with minimal communication from staff. When we finally boarded, the air conditioning wasn't working properly and it was uncomfortably warm throughout the flight.
6 months ago
When my original flight was cancelled due to weather, WestJet staff went above and beyond to rebook me on the next available flight. They even provided meal vouchers and kept us updated throughout the... See more
6 months ago
The boarding process was chaotic and disorganized, which was frustrating. Once on board, the flight attendants were helpful and the flight itself was smooth. The baggage handling could definitely be i... See more
Quick answers to the questions people ask most.
WestJet operates flights to over 100 destinations across Canada, the United States, Mexico, Central America, the Caribbean, and Europe. Popular destinations include major Canadian cities, vacation spots like Cancun and Jamaica, and European cities such as London and Paris. You can view all available destinations and routes on their website or mobile app.
You can check in online through the WestJet website or mobile app starting 24 hours before your scheduled departure time. Online check-in closes 60 minutes before domestic flights and 90 minutes before international flights. You can also check in at the airport using self-service kiosks or at the check-in counter.
WestJet's baggage allowance varies by fare type and destination. Most Economy fares include one free carry-on bag and one personal item, while checked baggage fees apply. Premium and Business class fares typically include free checked baggage. Weight and size restrictions apply, with standard checked bags limited to 50 lbs (23 kg).
You can contact WestJet customer service by calling 1-888-WESTJET (1-888-937-8538) or through their website's live chat feature. Customer service is available 24/7 for general inquiries, bookings, and support. You can also reach them through their social media channels or visit a WestJet ticket counter at the airport.
WestJet's cancellation policy depends on your fare type and when you cancel. Basic fares are typically non-refundable but may be changed for a fee, while Flex and Premium fares offer more flexibility. If WestJet cancels your flight, you're entitled to a full refund or rebooking at no additional cost.
Yes, WestJet offers seat selection for most flights. Seat selection fees vary based on the seat type and location, with premium seats and extra legroom seats costing more. Some fare types include free seat selection, while Basic fares typically require payment for advance seat selection.
WestJet offers several fare classes including Basic, Econo, EconoFlex, Premium, and Business. Basic fares are the most affordable with limited flexibility, while higher fare classes include additional benefits like free checked bags, seat selection, and change privileges. Business class offers premium seating, meals, and priority services.
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WestJet offers solid service at competitive prices. The safety record speaks for itself and I appreciate their commitment to Canadian routes. Sometimes the planes feel a bit cramped, but that's expected with budget-friendly pricing.
Flight was delayed with minimal communication from staff. When we finally boarded, the air conditioning wasn't working properly and it was uncomfortably warm throughout the flight.
When my original flight was cancelled due to weather, WestJet staff went above and beyond to rebook me on the next available flight. They even provided meal vouchers and kept us updated throughout the delay. This is why I remain loyal to this airline.
The boarding process was chaotic and disorganized, which was frustrating. Once on board, the flight attendants were helpful and the flight itself was smooth. The baggage handling could definitely be improved as my luggage was delayed by several hours.
Decided to try their Plus seating and it was worth every penny. Extra legroom, priority boarding, and complimentary drinks made the flight much more enjoyable. The crew was particularly friendly on this route.
Great experience flying to Toronto. The crew was attentive, the plane was clean, and we actually arrived 15 minutes early. Would definitely book with WestJet again.
WestJet consistently delivers good service at reasonable prices. The staff is friendly and the flights are usually on time. My only complaint is that the seats could be a bit more comfortable on longer flights.
I've flown WestJet dozens of times for business trips and they rarely disappoint. The online check-in system works well and their app is user-friendly. Seat selection fees are reasonable compared to other carriers.
The flight was okay but nothing exceptional. Food options were limited and the entertainment system felt outdated. However, the price was competitive and we arrived safely on schedule. Would consider flying with them again for shorter trips.
Had a wonderful flight from Calgary to Vancouver. Check-in was quick and the crew was very professional.
Nothing spectacular but gets the job done. The snack service was adequate and the flight was punctual. Wish they had better WiFi connectivity though.
Perfect for cross-Canada flights. Clean aircraft and friendly crew made the journey pleasant.
WestJet recommends arriving at least 90 minutes before domestic flights and 3 hours before international flights. During peak travel times or at busy airports, consider arriving earlier. If you've already checked in online and have only carry-on luggage, you may need less time.
Yes, WestJet Rewards is their loyalty program that allows you to earn WestJet dollars on flights and partner purchases. Members earn rewards based on the base fare of their flights, and WestJet dollars can be used toward future travel with no blackout dates. The program also offers member-exclusive deals and promotions.
WestJet follows current health authority guidelines and government requirements for air travel. This may include mask requirements, health screening procedures, and enhanced cleaning protocols. Travel requirements can change frequently, so it's important to check the latest travel advisories and entry requirements for your destination before flying.
WestJet is a Canadian airline that provides scheduled passenger air transportation services across domestic and international routes. The company operates flights to destinations throughout Canada, the United States, Europe, and other international markets. WestJet offers various travel services including flight bookings, cargo transportation, and vacation packages through its airline operations.
