Booking.com is a leading online travel agency that specializes in providing accommodation booking services for travelers across the globe. The platform offers a wide variety of lodging options, including hotels, apartments, and vacation rentals, catering to diverse preferences and budgets. Customers can easily search, compare, and book their desired accommodations through the user-friendly website and mobile app, which features detailed descriptions, photos, and customer reviews to assist in decision-making. The company primarily serves leisure and business travelers seeking convenient and reliable options for their stay. With a commitment to simplifying the travel experience, Booking.com aims to connect users with suitable accommodations while providing essential information about destinations, amenities, and customer satisfaction. As a trusted resource in the travel and tourism sector, Booking.com continues to enhance its offerings to meet the evolving needs of its global user base.
Booking.com receives overwhelmingly negative feedback from users, with a staggering 97% of reviews rating it 1 star. Many customers express frustration over booking cancellations, often citing issues like "payment declined" notifications despite having paid in advance.
Reviewers frequently mention the lack of customer service, with claims of being unable to reach support when problems arise, leading to disastrous travel experiences. Some users report being misled by property listings, such as discovering that booked accommodations do not exist or are not as described. While a few reviewers note positive experiences from past bookings, these are overshadowed by the current wave of dissatisfaction. Overall, Booking.com struggles with significant service and reliability issues, leaving consumers feeling disappointed and unsupported.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I purchased some airline tickets using booking”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Booking | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.1 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Booking.com is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.0).
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Booking.com is a leading online travel agency that specializes in providing accommodation booking services for travelers across the globe. The platform offers a wide variety of lodging options, including hotels, apartments, and vacation rentals, catering to diverse preferences and budgets. Customers can easily search, compare, and book their desired accommodations through the user-friendly website and mobile app, which features detailed descriptions, photos, and customer reviews to assist in decision-making. The company primarily serves leisure and business travelers seeking convenient and reliable options for their stay. With a commitment to simplifying the travel experience, Booking.com aims to connect users with suitable accommodations while providing essential information about destinations, amenities, and customer satisfaction. As a trusted resource in the travel and tourism sector, Booking.com continues to enhance its offerings to meet the evolving needs of its global user base.
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