Car Firm is a dedicated review platform that enables consumers to share their experiences and opinions regarding automotive services and products. By providing a space for customer feedback, the company aims to enhance transparency and trust within the automotive industry. Users can post reviews about various car-related services, including dealerships, repairs, and vehicle purchases, helping prospective buyers make informed decisions. The primary audience for Car Firm includes individual consumers seeking reliable information about automotive services as well as businesses looking to improve their customer engagement through feedback. By facilitating honest reviews, the company supports both consumers and businesses in navigating the complexities of the automotive market, ultimately fostering a more trustworthy environment for all stakeholders involved.
Car Firm receives a mix of reviews, with a notable portion praising the service and customer experience. Many reviewers highlight the helpfulness of the staff, noting that salespeople are polite, knowledgeable, and provide thorough explanations of vehicle features and warranties.
Customers appreciate the fair trade-in values offered for older vehicles and the overall positive atmosphere during the purchasing process. However, a significant number of complaints focus on serious issues with vehicle quality and customer service after the sale. Several consumers report receiving faulty vehicles and express frustration over the company's handling of warranty claims and refunds. This dichotomy in experiences suggests that while some customers have positive interactions, others face significant challenges.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 205 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 6 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 4.8 | 4 |
| Nov 24 | 4.9 | 8 |
| Dec 24 | 4.7 | 3 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 3.5 | 8 |
| Apr 25 | 4.4 | 8 |
| May 25 | 4.0 | 6 |
| Jun 25 | 2.1 | 9 |
| Jul 25 | 4.1 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 205 most recent reviews.
“we part exchanged 4 of our older vans for the newer models”
“After a 2-year process through small claims court We won our case and got the full refund for the repairs and court cost”
205 reviews of Car Firm. Filter by what matters to you.
Over a year ago
Took delivery of my 2019 ford ranger yesterday, delivery man was great he called and let me know what time he will be arriving. took my truck off the loader, showed me the features, went through the p... See more
Over a year ago
i started on my own as a handyman and needed my first van to work with. went to their showroom to have a look at some options. sat down with Layton and spent 15 minutes comparing vans until we found t... See more
Over a year ago
i was recommend by a friend who bought his new work van from here. jason showed me around the van and took me on a test drive. van came with full history and inspection report and with the 3 years war... See more
Over a year ago
On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM. At the time of purchasing the vehicle I also purchased the premium warranty service through AUTOGUARD WARRANTIES. The next da... See more
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Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 33% are 1–2★.
Took delivery of my 2019 ford ranger yesterday, delivery man was great he called and let me know what time he will be arriving. took my truck off the loader, showed me the features, went through the paperwork and made sure i was happy with everything. went out for a drive this morning and what a truck to drive!
i started on my own as a handyman and needed my first van to work with. went to their showroom to have a look at some options. sat down with Layton and spent 15 minutes comparing vans until we found the right one. he was so patient and understanding and gave me some great advice. i ordered some new equipment and shelving for the van which they offered to fit it all in for me which was a great help and i honestly cant thank the guys there enough.
i was recommend by a friend who bought his new work van from here. jason showed me around the van and took me on a test drive. van came with full history and inspection report and with the 3 years warranty i bought i have full peace of mind.
On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM. At the time of purchasing the vehicle I also purchased the premium warranty service through AUTOGUARD WARRANTIES. The next day I notified CAR FIRM that there was a smell of burning rubber every time the car had stopped or was at a standstill from being driven. 7 days later CAR FIRM instructed me to get a diagnostic done on the vehicle from a local garage which confirmed that the car required a replacement clutch and I should not be driving the vehicle anywhere else. The Manager of CAR FIRM, Adam KHAN told me to go and get quotes from local VAT registered garages then fused to communicate with me going forward. On Monday 10th July 2023 having found a garage, the mechanic informed me that the car had a burnt-out clutch and Dual mass flywheel costing just under £2400 to fix. On Tuesday 11th July 2023 I contacted CAR FIRM to confirm how they intended to pay for the repairs. CAR FIRM refused to pay for the repairs. This put me in a very awkward position where I had to pay for the repairs myself. Also, I had discovered that the premium warranty had not been set up. On the 22nd July 2023 3 weeks after a lot of phone calls back and forth; CAR FIRM confirmed that my warranty with AUTOGUARD was set up. I noticed that the account start date appeared to be back dated to when it should have been made active 3 weeks earlier. This meant that I was only getting 49 weeks of warranty cover instead of 52 weeks. We also realised that the V5 log had not arrived. On the 9th October 2023 we had to completed a V62 form requesting a V5 log from the DVLA as the new registered keeper of the vehicle. As CAR FIRM failed to do this. I started court proceedings as CAR FIRM refused to talk to me. After a 2-year process through small claims court We won our case and got the full refund for the repairs and court cost. We even use the trust pilot reviews as evidence to show that CAR FIRM are a dodgy corrupt second-hand car dealership that bring in cars and stick a fresh MOT on them regardless of their condition and take your money and will lie and fob you off to keep your cash. If you choose to ignore this review, then please take this advice; RECORD EVERYTHING! Emails, phone calls and all documents as you will need it for when you go to court to get your money back. Also do not believe a word the manager Adam KHAN says as he is a has no problem lying to a County Court Judge to keep your money. He will certainly lie to you. Or do the sensible thing and stay away from CAR FIRM.
we part exchanged 4 of our older vans for the newer models. they paid really good prices for all the vans and gave us service packages for the new vans we bought. i would highly recommend if youre looking for a reliable company to switch over your vans.
went in for a test drive on a renault kangoo, van drove really well, the done a fresh mot and a service for me as i do over 45k miles a year. service was great, no rush or pressure. very relaxed yet professional environment.
bought my daughters first car from car firm. polite salesman with good knowledge on cars. showed us all the controls and went through our warranty cover in details so we knew exactly how it works and what it covers.
This is one of the most disgraceful companies I have ever encountered in the UK motor trade. Car Firm took a deposit from a vulnerable individual for a van that was never delivered, never accepted, and later proven to be in defective and unroadworthy condition. Rather than doing the lawful and decent thing — refunding the money — they doubled down with lies, deception, and intimidation. They submitted a chargeback defence to the bank that was riddled with false claims: they pretended the customer had taken the vehicle (they hadn’t), accused them of fraud (they hadn’t), and even threatened to report them to Action Fraud — a blatant abuse of process and power. This wasn’t just poor service — this was deliberate, strategic misconduct, targeted at someone with limited resources and personal vulnerability. The case is now the subject of legal action and formal complaint to regulators. In my opinion, this company should be on the radar of Trading Standards and the Financial Conduct Authority, and should be avoided by anyone who expects even the most basic ethics from a business. Shame on Car Firm. No respect for the law, no respect for customers, and no integrity whatsoever.
just bought my second van from car firm. very different to most van dealers out there today. customer service was good, they’re honest and upfront which i liked.
Went to have a look at 3 ford transit customs. salesman was patient and professional whilst showing me the vans. went through all the service history and worked out a good deal for me.
If I could give less than one star I would do. This company are absolutely diabolical. I bought a van for work from them and then within less than eight weeks the clutch had gone and I was left with a £1400 bill. Trying to talk to them about their so-called warranty scheme was an absolute disgrace. They denied all liability; refused to help and were rude and abusive. Do not buy a can or car from these people as they are dishonest.
went with these guys as they were offering more on my part exchange than anyone else i contacted. they did everything for me on the day of collection and even helped set up y insurance to drive home.
fake reviews on google! click on the username, you will see they have reviewed the same companies as each other. I have screenshots for when they get deleted!
Trust the bad reviews, they are the reason salesmen get a bad rep. They will sell you a faulty vehicle which simply has plasters covering the issues. Stay away and don’t buy.
Avoid this company – dishonest and untrustworthy. I paid a £1,000 deposit for a van that was completely misdescribed. When I requested a refund, they initially refused. Only after I made it clear that I would take legal action via the small claims court did they agree—but then came the delays. Week after week, I had to chase them by phone. I was met with ridiculous excuses like “the director is abroad,” “he overspent,” or “the bank blocked their cards.” In my opinion, they are not to be trusted. Save yourself the hassle and steer clear unless you want a frustrating and stressful experience.
Collected our bmw x5 on Friday, extended warranty they offered was a very good cover and cheaper to buy than anywhere else especially main dealer.
Fine car sales is a absolute liability Brought a car Sept the engine failed in Jan, no help from garage just abuse down the phone even after telling him my 11 yr old son was there he continually swore and was so awful Really bad customer service an absolute joke of a garage
SCAMMERS They pay for fake reviews written by AI. Me and my partner bought a car which had failing brakes and was in roadworthy. The mechanic said me and my family could have been seriously injured. Can’t fathom how they are still allowed to trade. Delivered with a broken wind screen and multiple other serious issues. Refused to refund even after 1 week of owning the vehicle. Please listen to the bad reviews.
got a vw transporter on finance and it was cheaper than i expected. finance manager was really helpful in arranging everything for me.
new van delivered and my old one picked up at the same time. nice smooth process!
Car Firm is a dedicated review platform that enables consumers to share their experiences and opinions regarding automotive services and products. By providing a space for customer feedback, the company aims to enhance transparency and trust within the automotive industry. Users can post reviews about various car-related services, including dealerships, repairs, and vehicle purchases, helping prospective buyers make informed decisions. The primary audience for Car Firm includes individual consumers seeking reliable information about automotive services as well as businesses looking to improve their customer engagement through feedback. By facilitating honest reviews, the company supports both consumers and businesses in navigating the complexities of the automotive market, ultimately fostering a more trustworthy environment for all stakeholders involved.
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