
Carnival Corporation & plc is a leading provider of cruise vacations, operating a diverse portfolio of cruise lines and a global fleet of over 90 ships. The company serves a wide range of customers seeking memorable travel experiences, offering voyages to more than 800 ports and destinations worldwide. Carnival is dedicated to delivering exceptional service while ensuring guest satisfaction through its extensive range of onboard activities and shore excursions. In addition to its focus on providing unforgettable holidays, Carnival Corporation is committed to sustainability and responsible tourism. The company aims to reduce its greenhouse gas intensity and is actively pursuing initiatives to achieve net-zero emissions from its ship operations by 2050. By promoting sustainable practices, Carnival Corporation not only enhances its cruise offerings but also positively impacts the communities it visits.
Carnival Cruises faces significant criticism from consumers, with a staggering 76% of reviews rating the experience poorly. Many reviewers express dissatisfaction with the overall quality of the cruises, citing issues such as outdated ships, poor cleanliness, and inadequate maintenance.
Complaints about misleading booking information and a lack of customer support are prevalent, with some customers feeling scammed and ignored. However, there are a few positive notes, particularly regarding the crew's service, with specific praise for staff members like Jarrett, who are described as attentive and helpful. Additionally, some travelers report enjoyable experiences with family and appreciate the variety of activities offered on board.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 17 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 2.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 17 most recent reviews.
“To the crew of the carnival splendor I would like to say thank you for looking after my family when I had to leave th...”
“Had to cancel due to family medical reasons, 8 months notice, I didn't sign up on any special promotion”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.5 out of 5 (poor) | — | 17 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Carnival Cruises. is #5 of 5 on overall rating in this group. On booking, Riviera Travel scores higher (4.7 vs 1.5).
17 reviews of Carnival Cruises.. Filter by what matters to you.
No reviews found matching your filters.
Try adjusting your filter settings to see more reviews.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Carnival Corporation & plc is a leading provider of cruise vacations, operating a diverse portfolio of cruise lines and a global fleet of over 90 ships. The company serves a wide range of customers seeking memorable travel experiences, offering voyages to more than 800 ports and destinations worldwide. Carnival is dedicated to delivering exceptional service while ensuring guest satisfaction through its extensive range of onboard activities and shore excursions. In addition to its focus on providing unforgettable holidays, Carnival Corporation is committed to sustainability and responsible tourism. The company aims to reduce its greenhouse gas intensity and is actively pursuing initiatives to achieve net-zero emissions from its ship operations by 2050. By promoting sustainable practices, Carnival Corporation not only enhances its cruise offerings but also positively impacts the communities it visits.
This profile hasn't been claimed by the business owner.