Crui.se is a UK-based online travel agency specializing in river and ocean cruises. The company provides travelers with expert guidance, tailored itineraries, and exclusive booking perks to enhance their cruising experience. With a focus on popular cruise destinations such as the Danube, Rhine, and Mekong rivers, Crui.se aims to help customers navigate the variety of options available in the cruising sector. Targeting cruise enthusiasts seeking personalized travel experiences, Crui.se offers competitive pricing and valuable insights to ensure memorable holidays at sea. The company emphasizes the importance of customer satisfaction, reflected in its strong rating on trusted review platforms. By prioritizing customer service and access to exclusive fares, Crui.se positions itself as a reliable resource for planning future cruise adventures.
Crui.se consistently receives high praise from customers for its exceptional service and expertise in booking river cruises. Reviewers frequently commend staff members like Rachel and Rebecca for their prompt, courteous assistance and thorough knowledge of cruise options.
Many customers highlight the ease of the booking process, noting that their specific requirements were met with professionalism and attention to detail. The competitive pricing and tailored quotes provided by the team further enhance the positive experience. Consumers express their satisfaction with the overall efficiency and responsiveness of the service, often mentioning that they will return for future bookings. With no negative feedback surfacing, it’s clear that Crui.se excels in customer satisfaction and is highly recommended for anyone looking to book a cruise.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 144 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 3 |
| Oct 24 | 5.0 | 8 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 4.9 | 9 |
| Jan 25 | 5.0 | 13 |
| Feb 25 | 5.0 | 13 |
| Mar 25 | 4.9 | 8 |
| Apr 25 | 5.0 | 6 |
| May 25 | 5.0 | 7 |
| Jun 25 | 5.0 | 11 |
| Jul 25 | 5.0 | 8 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 144 most recent reviews.
“She was friendly, helpful and polite”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 144 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Crui.se is #1 of 5 on overall rating in this group.
144 reviews of Crui.se. Filter by what matters to you.
Over a year ago
Would definitely recommend booking with CRUI.SE and we will be booking our next river cruise with them as well. We were initially helped by Rachel who sent us 4 quotes and tailored our requirements ea... See more
Over a year ago
Have spoken to Raechel over the last few days and that lady gives you confidence in her knowledge of the trip that you are requesting and get a good conclusion It was worthwhile to go outside the box... See more
Over a year ago
Rebecca Mann handled our recent booking of a river cruise travelling up the Danube next June . She answered any questions we had and made the whole process very easy so we are very happy with the serv... See more
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First time we have used crui.se and it certainly won’t be our last . From our initial contact to booking the Danube river cruise ,all my questions were answered and Rebecca couldn’t have been more professional dealing with me A credit to the company
Would definitely recommend booking with CRUI.SE and we will be booking our next river cruise with them as well. We were initially helped by Rachel who sent us 4 quotes and tailored our requirements each time until we found the one that suited us best. When we rang to book, Rachel was unavailable but Carley helped us and was up to speed with what we wanted to book. She was friendly, helpful and polite. At no point during the enquiry process did we feel pressurised into booking. They sent the quotes and then waited for us to decide. Their prices are amazing and they managed to get our river cruise price below that of TUI themselves. All our flights and transfers are included. The deposit was paid efficiently and we received instructions on how to pay the final bill.
Have spoken to Raechel over the last few days and that lady gives you confidence in her knowledge of the trip that you are requesting and get a good conclusion It was worthwhile to go outside the box of thinking you don't always have to go direct to the travel company selling the same product Well done Crui.se
Rebecca Mann handled our recent booking of a river cruise travelling up the Danube next June . She answered any questions we had and made the whole process very easy so we are very happy with the service received so far from Crui.se. I'm sure we will have more questions as the date of our holiday gets nearer but we're confident that they will be addressed and that we're in safe hands with this agent
I had quite specific requirements for the river cruise, which included us making our own way to the embarkation point and our own return flights, but Carley dealt with everything, providing a prompt, courteous service to me throughout. This gave me the confidence to place my booking with Crui.se and I will not hesitate to contact them again if we decide to undertake another river cruise.
Rachel Peers booked the Douro cruise for us very efficiently and at a good price. Then, not long before we were due to leave, my husband became unwell and, although he soon recovered, he decided not to travel. A wonderful friend offered to come with me instead. Rebecca Mann was brilliant! She was very calm and helpful, and she succeeded in getting the name changed on the flights at the last minute - it was not straightforward as my friend was away from home and there was a delay accessing her passport details. It all went ahead, and we had a lovely time. My husband remained in good health and seems to have rather enjoyed his week at home alone! A very big thank to Rebecca for all her help. I am so grateful to her.
If you're thinking about a cruise I would highly recommend letting Cruise.se help you find what you're looking for at the best price. Nothing is too much trouble and they make the whole process very clear and easy. Absolutely fantastic service, can't fault it.
Quick and accurate answers to queries
Used Crui.se for the first time. Will definitely will return again. Rachel was superb in everyway something you find hard to get nowadays.
I was a complete pain in the neck as I wasn’t sure exactly what I wanted but both Rebecca and Rachel were very patient, answering all my questions promptly and found several suitable cruises within the budget that I had in mind - customer service was second to none and both are a credit to Crui.se. I only hope that my actual cruise with Ama Waterways provides the same level of service because if so, it will be awesome!! Thank you 😊
Went on the Danube River Cruise last October booked through Cru.ise..everything was dealt with very efficiently and thoroughly enjoyed the Riviera cruise. Have now booked another 2 River cruises through Cru.ise....because they were so fantastic in their planning procedures and pleasant approach...thanks to Rachel and Rebecca...will not hesitate to recommend you. Christine Cregg
My agent Rebecca was very helpful and polite and spent time to find two cruise options which were suitable for me, both were below my maximum budget and I was so pleased that I booked one straight away. So far, I am extremely pleased with this company and it's efficiency and communication and understanding of my request.
The level of customer service provided by Rachel Pears at Cruise has quite simply been outstanding. Nothing has been too much trouble for Rachel and I will always be grateful for the kindness she showed when a member of our original group sadly passed away. If the cruise itself is half as good as the support provided so far we are in for a great time. Rachel is a credit to herself and to the Company
I was not able to find exactly what I wanted but having given my garbled version to Rebecca she found a river cruise which was very acceptable.All done with due professionalism and good humour.Well done Crui.se.
There was no hanging around waiting for answers. Replies were swift and the price was very competitive. I would reccomend this company to be included in your searches.
Rebecca has done an amazing b for us for our river cruise booking. Many thanks to her, we are paying a very good price for that trip and we would strongly recommend this company for your holiday needs.
I would have no hesitation in recommending this company to arrange your cruise. Rachel was highly efficient, and her communications were very prompt.
Rachel was excellent, efficient, pleasant and patient. From the searching, selection, and booking of all aspects of our relatively complex cruise holiday she was helpful and resourceful. Very happy to recommend.
Rebecca made the whole process of booking our Riviera River Cruise simple. All our questions were answered promptly and never did we feel under pressure to book. She was absolutely delightful and caring, recognising that this holiday will be a special one for us and our first cruise.
Rachel was outstanding with her communication of the cruise that we wanted to book. We 1st communicated at 9am in the morning and within a few hours the deposit was paid. It was a delight to have this booked so promptly and I have never experienced this before. Paperwork all received and correct. Thank you. Brian
Crui.se is a UK-based online travel agency specializing in river and ocean cruises. The company provides travelers with expert guidance, tailored itineraries, and exclusive booking perks to enhance their cruising experience. With a focus on popular cruise destinations such as the Danube, Rhine, and Mekong rivers, Crui.se aims to help customers navigate the variety of options available in the cruising sector. Targeting cruise enthusiasts seeking personalized travel experiences, Crui.se offers competitive pricing and valuable insights to ensure memorable holidays at sea. The company emphasizes the importance of customer satisfaction, reflected in its strong rating on trusted review platforms. By prioritizing customer service and access to exclusive fares, Crui.se positions itself as a reliable resource for planning future cruise adventures.
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