Experienece and follow up
Helpful, guidance, service

Deluxe Cruises is a UK-based travel company specializing in luxury cruising experiences for discerning travelers. The company offers a range of curated cruise options, including river and ocean cruises, designed to provide an exceptional holiday experience. Customers can expect personalized services, such as private flights, bespoke hotel accommodations, and chauffeured transfers, all tailored to meet individual preferences. The Deluxe Cruises Concierge Team is dedicated to ensuring that every aspect of the journey is meticulously planned and executed. With 24/7 support available, travelers can feel secure knowing assistance is readily accessible for any unforeseen circumstances. As an ATOL bonded operator, Deluxe Cruises prioritizes the safety and security of its clients, making it a trusted choice for luxury cruise vacations.
Deluxe Cruises consistently receives rave reviews for its exceptional service and attention to detail. Customers highlight the friendly and helpful staff, particularly praising team members like Lesley and Claire for their outstanding support throughout the booking process.
Many reviewers note that the concierge service provides a seamless travel experience, making planning stress-free and efficient. With a strong emphasis on personal care, Deluxe Cruises ensures that every detail is meticulously handled, which keeps customers returning for their travel needs. The company is frequently described as a "first-class" and "amazing" choice for cruise bookings, with clients expressing their intent to continue using their services. Overall, Deluxe Cruises is highly recommended for anyone seeking a hassle-free and deluxe travel experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 116 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 5.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 13 |
| Oct 24 | 4.9 | 10 |
| Nov 24 | 5.0 | 15 |
| Dec 24 | 5.0 | 7 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 116 most recent reviews.
“Helpful, guidance, service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +1% | 116 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Deluxe Cruises is #1 of 5 on overall rating in this group.
116 reviews of Deluxe Cruises. Filter by what matters to you.
Over a year ago
Excellent outstanding experience . Lesley and her team are fabulous and look after everything to perfection .
Over a year ago
We find with Deluxe the service is second to none the staff are friendly so helpful and the concierge service they offer gives you seamless travel could not recommend them highly enough
Over a year ago
Leanne looked after us well. All the documents arrived on time and she sorted all our queries. Many thanks.
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Helpful, guidance, service
Excellent outstanding experience . Lesley and her team are fabulous and look after everything to perfection .
We find with Deluxe the service is second to none the staff are friendly so helpful and the concierge service they offer gives you seamless travel could not recommend them highly enough
Leanne looked after us well. All the documents arrived on time and she sorted all our queries. Many thanks.
Deluxe is an amazing company with a fab owner & caring staff! Nothing too much trouble & offer great deals too ⭐️
This French Polynesia cruise with Silversea was booked through Deluxe. This was the 22nd cruise we have booked with Deluxe and as always it was a good experience.
One phone call to reserve cruise and then perfect planning from Claire. No stress for us, we know everything will be done to perfection. We tell everyone we meet about Deluxe Cruises, encouraging them to look on line at why we choose Regent SS. They give us everything we need All inclusive. Thanks to Lesley for her brilliant service and excellent staff. Anne & Vic Szewczyk
A first class company Always go the extra mile to make things go without a hitch. Highly recommended.
Excellent service for a complicated booking. Made everything seem simple. Many thanks.
Very helpful and friendly staff. Excellent communication throughout the booking process.
Lesley and the team go above and beyond to ensure every aspect of cruise planning and booking go smoothly. We have used Deluxe Cruises for many years and will continue to do so.
Deluxe are in my opinion the best. Nothing is too much trouble and booking with them is hassle free. Lovely staff and deserve their success .
We wouldn’t book a cruise with anyone else, Lesley, Helen and the team are amazing.
Very helpful they go the extra mile and offer a competitive price
Deluxe take very personal care of you from beginning to end, nothing is left to chance. Every detail is covered!
Excellent servise from friendly and knowledged staff who are always ready to give helopand assistanc
Deluxe Cruises is a UK-based travel company specializing in luxury cruising experiences for discerning travelers. The company offers a range of curated cruise options, including river and ocean cruises, designed to provide an exceptional holiday experience. Customers can expect personalized services, such as private flights, bespoke hotel accommodations, and chauffeured transfers, all tailored to meet individual preferences. The Deluxe Cruises Concierge Team is dedicated to ensuring that every aspect of the journey is meticulously planned and executed. With 24/7 support available, travelers can feel secure knowing assistance is readily accessible for any unforeseen circumstances. As an ATOL bonded operator, Deluxe Cruises prioritizes the safety and security of its clients, making it a trusted choice for luxury cruise vacations.
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