Very helpful via the chat
Very helpful via the chat. Sorted my issue out with ease. And a 24 hour service too.

easyJet is a prominent low-cost airline based in the United Kingdom, specializing in providing affordable air travel options across Europe and beyond. The company operates an extensive network of routes, making it a popular choice for both leisure and business travelers seeking budget-friendly flight options. With its focus on cost efficiency, easyJet aims to offer a seamless booking experience and a range of services tailored to meet the needs of its diverse customer base. The airline's primary customers include holidaymakers, corporate travelers, and families looking for economical travel alternatives. easyJet focuses on providing flexible fare options and convenient scheduling, allowing passengers to choose flights that best suit their travel needs. By continuously expanding its route network and enhancing customer service, easyJet remains a competitive player in the travel and tourism sector. For more information about flight options and services, customers can visit the company's official website at www.easyjet.com.
Reviewers express a generally positive experience with easyJet, highlighting the helpfulness and professionalism of the customer service team, particularly through chat support. Many customers appreciate the efficiency and kindness of agents like Haneen and Zakaria, who resolve issues quickly and effectively.
However, there are significant complaints regarding flight cancellations, with multiple consumers reporting denied compensation despite being entitled under EU regulations. Some also mention less-than-polite interactions with customer service, indicating inconsistency in staff attitude. Additionally, there are frustrations about baggage fees, which some consider excessive. Overall, while easyJet's customer service receives high praise, the airline faces criticism for its handling of cancellations and related compensation issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very helpful via the chat”
“I contacted customer support several times and provided all the requested information, yet I only received vague or a...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 2.5 out of 5 (poor) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: easyJet is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.5).
60 reviews of easyJet. Filter by what matters to you.
Very helpful via the chat. Sorted my issue out with ease. And a 24 hour service too.
Haneen was super nice, and help me on my mistake on the spelling of a last name, kind, fast and professional
Lubna was very helpful
Fabulous customer service. Easy to use and very efficient. I am always hesitant to use chat rather than a live call, but this was so easy and the agent was so helpful and provided exactly what I needed.
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Akram on live chat was very understanding and helped me solve my problem. Thank you Akram
The agent that dealt with my long query (changing 4 different bookings) was extremely professional, compassionate and helpful. I was struggling with various dates and she gave me plenty of time to go through everything calmly. It was highly heartfelt.
very nice customer service! they know how to talk and have good manners
Cairn was a great help- understood the issue and resolved it quickly and effectively. Thank you Cairn
best customer service
The best airline in every way we always use them for flights through the year to different places. And great service friendly helpful and efficient and respectful of what we need to travel
Very helpful when I phoned to arrange assisted Travel
Quick and easy to use the chat line Excellent service through out
The young lady who answered was very polite, fast and efficient. She dealt with my query very well, and I received the outcome I expected.
São muito profissionais, prestáveis , atenciosos.
your advisor dealt with my problem , efficiently / courteously & promptly
easyJet is a prominent low-cost airline based in the United Kingdom, specializing in providing affordable air travel options across Europe and beyond. The company operates an extensive network of routes, making it a popular choice for both leisure and business travelers seeking budget-friendly flight options. With its focus on cost efficiency, easyJet aims to offer a seamless booking experience and a range of services tailored to meet the needs of its diverse customer base. The airline's primary customers include holidaymakers, corporate travelers, and families looking for economical travel alternatives. easyJet focuses on providing flexible fare options and convenient scheduling, allowing passengers to choose flights that best suit their travel needs. By continuously expanding its route network and enhancing customer service, easyJet remains a competitive player in the travel and tourism sector. For more information about flight options and services, customers can visit the company's official website at www.easyjet.com.
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