Great service
Great service, excellent products and I love it, Will get all my perfume here, thank you
Fragrance Spice is an online retailer specializing in luxury designer perfumes and colognes at competitive prices. The company offers a diverse range of fragrances from renowned brands such as Versace, Dior, Gucci, and Tom Ford, catering to both men and women. In addition to individual perfumes, Fragrance Spice provides gift sets and fragrance samples, allowing customers to explore a variety of scents before making a purchase. Targeting fragrance enthusiasts and gift buyers, Fragrance Spice aims to make luxury accessible by offering products under $50, alongside exclusive high-end options. The company emphasizes customer satisfaction by providing free U.S. shipping on orders, making it a convenient choice for consumers seeking quality fragrances at attractive prices. With a commitment to an extensive selection of lasting fragrances, Fragrance Spice is positioned as a go-to destination for those looking to enhance their scent collection.
Fragrance Spice receives mixed feedback from customers, with a notable divide between positive and negative experiences. Many reviewers praise the great service and express satisfaction with the quality of the perfumes, highlighting that they plan to return for future purchases.
However, a significant number of consumers report serious issues with their orders, particularly regarding delays in delivery and lack of communication. Complaints frequently mention that items were not received for months, with some customers stating they emailed multiple times without any response. Additionally, there are concerns about receiving incorrect items that do not match the descriptions provided. While some appreciate the fast service and secure packaging, the overall sentiment is marred by the prevalent issues with order fulfillment and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 26 | 100% | ● High |
Monthly average rating from reviews written by people · latest review Oct 2023.
| Month | Average | Reviews |
|---|---|---|
| Feb 23 | 5.0 | 2 |
| Mar 23 | 1.0 | 4 |
| Apr 23 | 1.0 | 2 |
| May 23 | 1.0 | 2 |
| Jun 23 | 1.0 | 2 |
| Jul 23 | — | 0 |
| Aug 23 | — | 0 |
| Sep 23 | — | 0 |
| Oct 23 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 26 most recent reviews.
“Great service, excellent products and I love it, Will get all my perfume here, thank you”
“My order hasn't been delivered in 2 months and I have emailed 17 times and I still haven't received a response in the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Perfume & Fragrance.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.8 out of 5 (fair) | 100 out of 100 | 3.9 out of 5 (good) | 3.7 out of 5 (good) | — | 26 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | 145 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.4 out of 5 (good) | — | 110 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 94 | |
| 4.7 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 87 |
Bottom line: Fragrance Spice is #5 of 5 on overall rating in this group. On delivery, fragrancesamplesuk.com scores higher (4.9 vs 3.7).
26 reviews of Fragrance Spice. Filter by what matters to you.
Over a year ago
The reply time is outrageous. The service is a joke. I’ve emailed 4-5 times and have received one half of a response… would never recommend.
Over a year ago
Great service, excellent products and I love it, Will get all my perfume here, thank you
Over a year ago
BOTH THE ARTICLES THAT I ORDERED WAS CANCELLED.
Over a year ago
Order #1030. My order hasn't been delivered in 2 months and I have emailed 17 times and I still haven't received a response in the 2 months I've been emailing. I want a refund and this website reporte... See more
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Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 54% are 1–2★.
Great service, excellent products and I love it, Will get all my perfume here, thank you
The reply time is outrageous. The service is a joke. I’ve emailed 4-5 times and have received one half of a response… would never recommend.
BOTH THE ARTICLES THAT I ORDERED WAS CANCELLED.
Order #1030. My order hasn't been delivered in 2 months and I have emailed 17 times and I still haven't received a response in the 2 months I've been emailing. I want a refund and this website reported as a scam
I purchased a cologne in January. I still haven't received it and its now June. No feedback or any update. Proper scammers.
Great service !
The Tommy Bahama cologne pictured and described in the sales advertisement was not what I received. They advertised an original container and the original fragrance inside. Instead I received the new Tommy Bahama fragrance for him in the new bottle. Deceptive advertisement using the vintage bottle pictured to sell the new cologne that doesn't even smell the same as the original. I could have bought what they sent me for considerably less elsewhere.
Wonderful fragrance affordably priced.
Item not as described. Received wrong item.
The prices for perfumes are fantastic here! I ordered my perfume and it literally came within just a few days. It was very well packaged and protected. Now, I don’t have to go store to store to find my favorite perfume anymore. I would definitely recommend buying from this company only if you want good quick service!
The service is a joke. I’ve emailed, sent Facebook messages and no response… would never recommend
Fast service. Item was very securely packed. Will order again.
Service was Awesome!!! Great communication!! Even when delivery was delayed. Will continue to shop with you guys. Thank you
Great service, excellent products and I love it, Will get all my perfume here, thank you
I purchased a cologne in January. I still haven't received it and its now June. No feedback or any update. Proper scammers.
Order #1030. My order hasn't been delivered in 2 months and I have emailed 17 times and I still haven't received a response in the 2 months I've been emailing. I want a refund and this website reported as a scam
Item not as described. Received wrong item.
The Tommy Bahama cologne pictured and described in the sales advertisement was not what I received. They advertised an original container and the original fragrance inside. Instead I received the new Tommy Bahama fragrance for him in the new bottle. Deceptive advertisement using the vintage bottle pictured to sell the new cologne that doesn't even smell the same as the original. I could have bought what they sent me for considerably less elsewhere.
The service is a joke. I’ve emailed, sent Facebook messages and no response… would never recommend
Great service !
Fragrance Spice is an online retailer specializing in luxury designer perfumes and colognes at competitive prices. The company offers a diverse range of fragrances from renowned brands such as Versace, Dior, Gucci, and Tom Ford, catering to both men and women. In addition to individual perfumes, Fragrance Spice provides gift sets and fragrance samples, allowing customers to explore a variety of scents before making a purchase. Targeting fragrance enthusiasts and gift buyers, Fragrance Spice aims to make luxury accessible by offering products under $50, alongside exclusive high-end options. The company emphasizes customer satisfaction by providing free U.S. shipping on orders, making it a convenient choice for consumers seeking quality fragrances at attractive prices. With a commitment to an extensive selection of lasting fragrances, Fragrance Spice is positioned as a go-to destination for those looking to enhance their scent collection.
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