Friendly Rentals is an online platform that specializes in providing vacation rental accommodations to travelers seeking short-term stays in various destinations. The company offers a diverse range of rental properties, including apartments and homes, catering to individuals, families, and groups looking for comfortable and convenient lodging options. With a focus on customer satisfaction, Friendly Rentals aims to connect guests with quality accommodations that meet their specific needs. The target market for Friendly Rentals includes both leisure and business travelers who prefer the flexibility and amenities of a rental property over traditional hotel stays. By facilitating a seamless booking experience, the company helps customers find suitable lodging alternatives in popular tourist destinations. Friendly Rentals is dedicated to enhancing the travel experience by offering a wide selection of properties and user-friendly access to information.
Friendly Rentals receives a mix of feedback from customers, with a notable 82% expressing positive experiences. Many reviewers highlight the excellent locations of the apartments, describing them as well-equipped, spacious, and clean, making for a comfortable stay.
Positive sentiments also extend to the friendly staff, who are often praised for their helpfulness and responsiveness. However, there are significant complaints regarding customer service, particularly related to unaddressed issues with properties and difficulties in redeeming vouchers for canceled bookings during the pandemic. Some customers report feeling ignored or mistreated by landlords, which detracts from their overall experience. Despite these criticisms, the majority of reviews reflect satisfaction with the quality of the rentals and the service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 438 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 5.0 | 2 |
| Aug 21 | 4.3 | 3 |
| Sep 21 | — | 0 |
| Oct 21 | — | 0 |
| Nov 21 | 4.0 | 2 |
| Dec 21 | — | 0 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | 1.0 | 1 |
| Apr 22 | — | 0 |
| May 22 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 438 most recent reviews.
“Tuvimos muy buena experiencia con Friendly Rentals en nuestra estadia en Barcelona”
“Madrid Latina XII séjour du 4 au 8 octobre 2019 Le check-in n'a pas lieu dans le logement”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 3.6 out of 5 (good) | — | 438 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Friendly Rentals is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 3.6).
438 reviews of Friendly Rentals. Filter by what matters to you.
Our accommodation was spotlessly clean and in the perfact area of the city. Close to Las Ramblas and all the main areas. Collection of keys was easy and we were kept informed prior to our trip. A welcome pack of tea,coffee,salt,sugar,pepper and oil was waiting in the apartment always a nice touch.
Hola Buenos días! Mi calificación para la empresa es excelente! Muy buen servicio, excelente trato, respuesta inmediata. Todo sin problema! La recomendaría al 1000%
From start to finish our stay in Barcelona was made special by the quirky apartment we stay in. It had everything a family would need to live there permanently. They also put in a few nice touches like a bag of some basic's , I.e tea bags, coffee, sugar, shampoo, toilet rolls etc just enough to do until you got to the shop. The apartment was in a lovely area with everything very close by. Aldi, Pharmacy and some lovely restaurants. I love the apartment décor and felt it added to the charm. My children loved it as well and enjoyed staying in the bunk beds. Bedding and towels was also provided which help with luggage allowance. All in All I would recommend this company as from Checking in to Checking out we couldn't ask for a better service and we would definitely return.
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Me alojé en Madrid en un departamento gestionado por Friendly rentals. La ubicación de este lugar fué inmejorable, al igual que la calidad del departamento en lo relacionado con infraestructura, equipamiento, decoración, limpieza, etc. Por otro lado la logística para el acceso al inmueble era excelente, clara, brindaba completa confianza en seguridad. En resumen, una experiencia fantástica
Pratique , agence ouverte de 10 à 21 h, départ simplifié Appartement conforme Des réponses rapides par mail qd j ai eu des questions
Me encanto el departamento, es muy cómodo, tienen todo lo que necesitas, la decoración me encanto. muy bien localizado, a solo unos pasos de la plaza Cataluya. Regresaría sin dudarlo
Appartement très moderne et très bien placé dans le centre de la ville à moins de 5 minutes à pieds de la rue principale. Tout les équipements sont modernes et fonctionnelles et l'accès y est très simple et sécurisé dans un quartier très calme et frais, parfait pour des jours chaud. La literie de la chambre est complète et très confortable, de plus, le canapé du salon qui est énorme peu accueillir facilement 2 personnes, donc très fonctionnelle pour 4 personnes. Je recommande fortement cet appartement pour son niveau qualité/prix qui est imbattable au vue des prestations fournis. ---------------------------------------------------------------------------------- Very modern and very well located apartment in the center of town less than 5 minutes walk from the main street. All the equipment is modern and functional and access is very simple and secure in a very quiet and cool area, perfect for hot days. The bedding in the bedroom is complete and very comfortable, in addition, the living room sofa which is huge can easily accommodate 2 people, so very functional for 4 people. I highly recommend this apartment for its quality / price level which is unbeatable in view of the services provided.
Muy limpio y céntrico.
Excellent in ubication and it was comfortable and clean, has everything that you need.
Bon emplacement très propre bien équipé
clean apartment, excellent service , and greatest location!
Excelente ubicación. Está a dos cuadras de la plaza de san Miguel, pasando la calle está el Museo del jamón, a pie llegas a la puerta del sol y dos estaciones de metro. Sin contar que el bus turístico pasa al lado. Para ser un apartamento de 5 personas le falta un baño
Séjour très agréable, rien à dire. J'ai apprécié le confort et l’emplacement de l'appartement qui est très bien sécurisé. Ce que j'ai apprécié le moins c'est la garantie de 200 euro et la taxe touristique pour 3 personnes alors qu'on était que 2 personnes.
This was a great apartment- very modern and well equipped- due to construction nearby getting to the underground parking lot was a challenge but it worked out well to have a spot underground as it would have been challenging to find anywhere above ground to park. Staff was friendly and helpful! Highly recommended!!
Appartamento confortevole, curato, ben arredato e accessoriato. La posizione è ottima per muoversi a Madrid sia a piedi che con i mezzi pubblici. Peccato che siamo rimasti solo 3 giorni..
Friendly Rentals is an online platform that specializes in providing vacation rental accommodations to travelers seeking short-term stays in various destinations. The company offers a diverse range of rental properties, including apartments and homes, catering to individuals, families, and groups looking for comfortable and convenient lodging options. With a focus on customer satisfaction, Friendly Rentals aims to connect guests with quality accommodations that meet their specific needs. The target market for Friendly Rentals includes both leisure and business travelers who prefer the flexibility and amenities of a rental property over traditional hotel stays. By facilitating a seamless booking experience, the company helps customers find suitable lodging alternatives in popular tourist destinations. Friendly Rentals is dedicated to enhancing the travel experience by offering a wide selection of properties and user-friendly access to information.
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