Friendly Rentals is an online platform that specializes in providing vacation rental accommodations to travelers seeking short-term stays in various destinations. The company offers a diverse range of rental properties, including apartments and homes, catering to individuals, families, and groups looking for comfortable and convenient lodging options. With a focus on customer satisfaction, Friendly Rentals aims to connect guests with quality accommodations that meet their specific needs. The target market for Friendly Rentals includes both leisure and business travelers who prefer the flexibility and amenities of a rental property over traditional hotel stays. By facilitating a seamless booking experience, the company helps customers find suitable lodging alternatives in popular tourist destinations. Friendly Rentals is dedicated to enhancing the travel experience by offering a wide selection of properties and user-friendly access to information.
Friendly Rentals receives a mix of feedback from customers, with a notable 82% expressing positive experiences. Many reviewers highlight the excellent locations of the apartments, describing them as well-equipped, spacious, and clean, making for a comfortable stay.
Positive sentiments also extend to the friendly staff, who are often praised for their helpfulness and responsiveness. However, there are significant complaints regarding customer service, particularly related to unaddressed issues with properties and difficulties in redeeming vouchers for canceled bookings during the pandemic. Some customers report feeling ignored or mistreated by landlords, which detracts from their overall experience. Despite these criticisms, the majority of reviews reflect satisfaction with the quality of the rentals and the service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 438 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 5.0 | 2 |
| Aug 21 | 4.3 | 3 |
| Sep 21 | — | 0 |
| Oct 21 | — | 0 |
| Nov 21 | 4.0 | 2 |
| Dec 21 | — | 0 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | 1.0 | 1 |
| Apr 22 | — | 0 |
| May 22 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 438 most recent reviews.
“Tuvimos muy buena experiencia con Friendly Rentals en nuestra estadia en Barcelona”
“Madrid Latina XII séjour du 4 au 8 octobre 2019 Le check-in n'a pas lieu dans le logement”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 3.6 out of 5 (good) | — | 438 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Friendly Rentals is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 3.6).
438 reviews of Friendly Rentals. Filter by what matters to you.
Appart bien situé à quelques minutes de la Sagrada Familia et d’un petit supermarché (Consum).Il y a des petits points d’amélioration comme un manuel pour mettre en route le four et des essuies cuisine.
Tuvimos muy buena experiencia con Friendly Rentals en nuestra estadia en Barcelona. Excellente ubucacion y servicios. No dudaria en contratarlos nuevamente.
Fantástica casa en San Sebastián. Muy bien equipada y decorada, con una estupenda terraza, en una bonita zona residencial muy tranquila. El único fallo es que no tiene garaje, pero hay sitio para aparcar en las inmediaciones.
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El apartamento está muy bien situado en el centro de la cuidad. Es amplio y está muy bien dotado con todo lo q puedas necesitar en tu estancia.
La estancia ha sido agradable, buen trato del personal. Muy equipado. Buena ubicación. No hay espejo para verte de cuerpo entero. El ventilador del baño es molesto por el ruido.
La ubicacion del apartamento es excelente. Las características del apartamento también.
The location is great! Elevator in the building helped a lot. The apartment was clean, but the shower doors were loose and not easy to close. Not enough toiletries for 4 people were provided, we had to buy soap, shampoo and toilet paper. The towels were clean. Collecting the keys at a different location was inconvenient.
Apartamento muy bien ubicado y muy bien equipado con todo lo necesario en la cocina así como en el baño. Me encantó el paquete de bienvenida! Todo lo necesario para una estancia muy agradable. Recomendaría poner más canales en la televisión, mejorar y facilitar el check-in, cambiar el sofá cama por otro más cómodo.
Had a great stay in Barcelona recently. Rented a 2-bedroom unit with Friendly Rentals Dover. Its location is superb, safe and near many amenities eg Urgell metro station, eateries and supermarkets. Best is having the bus stop for the airport bus pickup to the airport, just at the doorstep. Will definitely use the facility again if coming back for future visits to Barcelona.....hola!!!!
Leuk appartement met alles aanwezig om onze vakantie te doen slagen. We waren met 6 personen en iedereen had voldoende privacy. Ideaal gelegen in het centrum van de stad, winkel in de buurt, niet ver van de metro verwijderd.
Een ruim, schoon en modern appartement. De locatie is perfect, met 10 minuten sta je op La Rambla. Strand is 20/25 minuten wandelen door leuke straatjes. Met enkele minuten bij het treinstation om aan te komen of te vertrekken richting het vliegveld. Metro is nog dichterbij. Het inchecken duurde erg lang, maar dat was bij het inchecken het enige. Ventilatie kan in het appartement wel iets beter, in sommige kamers zitten de ramen in een binnenruimte en hierdoor lastig te ventileren. Verder echt een top appartement voor een bezoek aan Barcelona.
El apartamento estaba muy bien, la decoración y muebles estilo vintage, poco menaje de cocina sobre todo cubiertos por lo demás bastante bien aunque los baños son pequeños y sobre todo una ducha que es agobiante. La localizacion, genial porque está en todo el centro de Madrid y la verdad que en metro puedes moverte muy bien si quieres ir a otro lugar.
Están muy bien situados y decorados. He repetido, eso ya lo dice todo.
Apartament ben situat,còmode i modern. L,únic problema és l'arreplegada de claus en un altre barri.
Él apararamento esta super bien ubicado, esta todo a mano. Es super amplio, bastante cómodo y moderno. Puedes visitar el centro de Sevilla a pie o en bicicleta sino necesidad de coche.
Great location just off Catalunya square and Las Ramblas, well equipped apartment and very clean You get the key from their office which is about a 5 mins walk from the apartment We had a great stay and would definitely stay there again should we come back to Barcelona
Appartamento molto vicino alla metro Rocafort. Si raggiunge con una breve passeggiata anche Piazza di Spagna ricca di bar e Centro Commerciale Arena. L’appartamento è ben disposto e dispone di 2 piccoli bagni. Ha tutto quello che serve per far soggiornare 6 adulti e 1 bimbo di 3 anni. Gli unici aspetti negativi sono lo spessore dei muri per i rumori lungo le scale e vicini molto rumorosi e i bagni molto piccoli. Per il resto ci ritornerei.
Londres apartment Before even going I regretted booking with them. However, over the phone, they were extremely friendly. I read soooo many reviews and most of them seemed fake to me because people only had 1 review and they were giving 5 stars!! It simply seemed dodgy. I took a leap of faith and went anyway because I was not going to get my deposit back of 25%! I got to Barcelona and called them to let them know that I will be at the office in an hours time (as instructed in the booking email) but I don't think the lady on phone understood or cared which brought back the fear of that this holiday is going to be awful!!! Anyways, I went to their office to pick up the key. The office is at a good location and not that difficult to spot. It is quite a fancy office, was extremely busy with clients/travellers so it did put me at ease thinking things won't be too bad. The ladies were very professional, polite and spoke good English. I collected the key, paid the deposit of 200 Euros on the card, signed whatever was needed to be signed and was on my way to the apartment. The apartment was really clean and well kept when I entered. There was a little welcome pack with kitchen essentials in the kitchen. The kitchen had all the cutlery, glasses, plates, cooking utensils etc one would need. There were crisp white linen and towels in every bedroom. There was also a blue file with all the instructions that I needed to know like wifi password (wrong password btw we used the correct password from under the router), where to take the trash etc. It also had the very important information to always double lock the apartment. I only realised the kettle was broken when I wanted to make tea the next morning. I reported this immediately by phone and was told someone will replace this today when I am out. I was sceptical but agreed anyway and didn't leave any valuables at home just in case!! Came back at 11 pm and no kettle was replaced. I emailed them at night and received an email around 9 in the morning to say that it will be replaced today. It was replaced with a brand new kettle on this day. Honestly, I don't mind the broken kettle too much but I wanted to make sure I reported the broken item because of the deposit I had paid, I didn't want it affecting the deposit. The tv in the apartment only had Spanish channels. I would have liked some English option. The apartment also had travel plugs etc but we had brought our own so didn't use them but it was good to know there were some around. We had a pleasant stay overall. We tried to leave the apartment in good condition i.e. took out all the trash, cleaned the kitchen, brushed the apartment, folded the towels, made bed etc because I think it is only fair we leave it in a condition as close to as how we found it. Will I book with them again? Probably, but getting a key from a different location is a huge turn off from the actual location. Perhaps, they can charge a little extra for providing keys on the location as they do if I was to check in after 9pm.
No issues, seamless transaction, apartment with a central location and close to amenities
Friendly Rentals is an online platform that specializes in providing vacation rental accommodations to travelers seeking short-term stays in various destinations. The company offers a diverse range of rental properties, including apartments and homes, catering to individuals, families, and groups looking for comfortable and convenient lodging options. With a focus on customer satisfaction, Friendly Rentals aims to connect guests with quality accommodations that meet their specific needs. The target market for Friendly Rentals includes both leisure and business travelers who prefer the flexibility and amenities of a rental property over traditional hotel stays. By facilitating a seamless booking experience, the company helps customers find suitable lodging alternatives in popular tourist destinations. Friendly Rentals is dedicated to enhancing the travel experience by offering a wide selection of properties and user-friendly access to information.
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