Great experience
I've been their with Gym Assistant for about 2 months. I have to say that so far it has been one of the best gym experiences that I've had!!

Gym Assistant is a comprehensive membership management software designed specifically for gyms, health clubs, fitness centers, and similar recreational facilities. The platform offers a range of features including automated check-in, billing solutions, and marketing communications tools such as email and SMS templates. With its user-friendly interface, Gym Assistant aims to streamline operations for small to medium-sized fitness establishments, enabling them to manage memberships effectively and efficiently. The software also includes a mobile app for members, allowing for convenient access and check-in capabilities. Additionally, Gym Assistant provides robust reporting features that help gym owners analyze financial performance and member engagement. Targeting fitness professionals and club managers, Gym Assistant delivers an affordable and powerful solution to enhance the overall management of fitness facilities.
Gym Assistant receives overwhelmingly positive feedback for its user-friendly software and exceptional customer service. Many reviewers highlight the simplicity of the system, noting that it effectively meets their business needs and is easy to navigate.
Customers appreciate the prompt and accommodating support from staff, often mentioning quick response times and helpful interactions. However, some users express frustration over support fees, particularly when issues arise after upgrades, indicating that the costs for assistance can be a drawback. Despite these concerns, the overall sentiment remains highly favorable, with many praising the software as a reliable solution for gym management. Overall, Gym Assistant is well-regarded for its product quality and service, making it a strong choice for gym operators.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 43 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 43 most recent reviews.
“Easy to talk to people and very accommodating”
“While the software does what I need, we recently upgraded the computer we run the software on”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · AI & Machine Learning.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | — | 43 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 10 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 10 |
Bottom line: Gym Assistant is #3 of 3 on overall rating in this group.
43 reviews of Gym Assistant. Filter by what matters to you.
I've been their with Gym Assistant for about 2 months. I have to say that so far it has been one of the best gym experiences that I've had!!
Gym Assistant always have the most accommodating trainers to assist you online. They always respond as soon as possible to queries and are very interactive with you! I always have the best experience with them.
This has truly been the best gym software to work with and their customer service has been excellent. They are always get back to us the same day and even have an emergency line for the weekends after hours... I especially want to give a shout out to SERENA. She is the best customer service agent I have ever worked with anywhere! If you ever lose her you are losing your best asset. She's kind, always helpful and so personable. Best of all, even when it's not gym assistants issue, she works with us to get us to a solution. If I could give her 10 stars I would! Thanks Serena and thanks gym assistant.
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Gym Assistant has earned their name for a reason: they really assisting you when you need them, thanks.
The GymAssistant/ ProShop/ GateKeeper software suite are the perfect solution for anyone looking for a hassle-free, reliable, straightforward gym management system. By keeping things nice and simple, the program is practically bulletproof, and will keep you up and operating frustration-free for years to come. Also, unlike their competitors, GymAssistant only charge a one-time fee for the software, and no monthly "subscription" fees or contracts to keep your system active. This is especially important for new/small businesses, as the increase in "subscribe-to-everything" model seems to be the new norm, and those costs can add up quite quickly when operating a non-commercially branded gym. With that said, where GymAssistant really shines is with their sales and support team. Throughout my various interactions with them, every member of their team was polite, prompt, and truly checked all the boxes for fantastic customer service. I was never forced to deal with a clunky chat bot, or get transferred through 10 different people at a generic call centre to get an answer. I can't even recall the last time I hung up from a support call with a smile and a laugh, but these guys made it happen. Overall, my experience has been a solid 10/10 with both the software and the support team.
Just transitioning into the new software, and also the Gate Keeper door controller. Service to date has been exceptional, from sale to software installation and help with data importation. Help with EFT formatting was exceptional. Looking forward to getting everything locked in, especially with the door controller, over the next week.
I have been very happy with the service I have received from the ordering process with Steve and Jon to the installation of gatekeeper and the software. Sarinah's help explaining how to use the software. It's perfect for my small business. Thank you Natalie
This is a very simple and user friendly system, We love it .
If I could rate gym assist higher I could. Most important, customer service is A+. I have never witness such great customer service like I have experienced with gym assist. I can not wait to see what new things will come for such a great company. Angie Kirby TheGYM Clinton, Louisiana
Our facilities have been using Gym Assistant for a year now and it’s great. All around best gym management software . Dorval Fitness Center
I love this company! It's a very easy system to use. There is always help available when you need it. The trainers are patient and kind. Our fitness company has gotten great results with this system. We are not a big company, so it fits our needs rather well. It's easy to check results and get reports when needed. Thank you!
Customer service is excellent!!
Great program and very user friendly
best people to work with ever. always a kind and helping hand when needed, especially Serina
We have two fitness centers and use the gym membership program to manage the memberships and payments. We love their Gym Assistant program. The program was easy to set up and use and they are always available to help with any problems you have.
Gym Assistant is a comprehensive membership management software designed specifically for gyms, health clubs, fitness centers, and similar recreational facilities. The platform offers a range of features including automated check-in, billing solutions, and marketing communications tools such as email and SMS templates. With its user-friendly interface, Gym Assistant aims to streamline operations for small to medium-sized fitness establishments, enabling them to manage memberships effectively and efficiently. The software also includes a mobile app for members, allowing for convenient access and check-in capabilities. Additionally, Gym Assistant provides robust reporting features that help gym owners analyze financial performance and member engagement. Targeting fitness professionals and club managers, Gym Assistant delivers an affordable and powerful solution to enhance the overall management of fitness facilities.
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