Hawaiian Airlines is the largest and longest-serving airline in Hawaii, providing air travel services to both domestic and international customers. The company specializes in offering non-stop flights to Hawaii from various locations on the U.S. mainland as well as select international destinations. With a focus on delivering quality service, Hawaiian Airlines caters to leisure travelers seeking to explore the islands of Hawaii, as well as business travelers needing efficient transportation.
In addition to flight services, Hawaiian Airlines offers a range of travel-related options, including plane tickets, airfare deals, and travel packages. The company aims to facilitate convenient access to the beautiful Hawaiian islands, making it a popular choice for those planning vacations or business trips. Customers can find more information and book flights through the airline’s official website, www.hawaiianairlines.com.
Hawaiian Airlines receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the friendly staff and punctual service, as well as the inclusion of free Wi-Fi, many others report serious issues.
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Common complaints include indifferent staff attitudes, poor handling of dietary requirements, and unexpected flight cancellations. Customers also voice frustration over high fees for luggage and a lack of communication regarding flight changes. Several passengers describe their experiences as disrespectful and unprofessional, leading to a sense of disappointment. Despite a few positive remarks, the overwhelming sentiment leans towards dissatisfaction. Overall, Hawaiian Airlines struggles to meet customer expectations.
If you are flying Hawaiian Airlines on any domestic flight or an international flight to French Polynesia or the Cook Islands then beware!!! They do not offer any catering to dietary requirements, tha... See more
Sehr zufrieden, megat nette Mitarbeiter! Alles pünktlich, sauber und an Board super Service, da beginnt der Hawaii Urlaub schon im Flieger! Würde wieder buchen!
Hawaiian is not a great representative of our state. I fly to and from the mainland several times a year. There are exceptions, but the staff are generally indifferent. Nothing is really terrible, bu... See more
Spoke to a representative today about my tickets for tomorrow. After calling and verifying that we had reserved a bassinet for our infant at least 3 times, I was informed by the representative and the... See more
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If you are flying Hawaiian Airlines on any domestic flight or an international flight to French Polynesia or the Cook Islands then beware!!! They do not offer any catering to dietary requirements, that includes - no catering for celiacs, no catering for lactose free, no catering for vegan or vegetarian, and on and on.
I'm currently on a flight from Seattle to Honolulu - I can't eat the snack because I am celiac and no alternative is offered (not even a bag of chips). I have a connecting flight from Honolulu to Rarotonga and have been informed nothing will be available for me on that flight either. Due to the time we are landing in the Cook Islands nothing will be open, so I am going to go 24 hours with no food!! This is genuinely dangerous and I have no idea how the airline can justify this. I have even requested if they could provide a voucher for me to get some food during my brief layover in Honolulu - they've said no to that as well.
Genuinely abysmal and I won't be flying with these guys again.
Sehr zufrieden, megat nette Mitarbeiter! Alles pünktlich, sauber und an Board super Service, da beginnt der Hawaii Urlaub schon im Flieger! Würde wieder buchen!
Hawaiian is not a great representative of our state. I fly to and from the mainland several times a year. There are exceptions, but the staff are generally indifferent. Nothing is really terrible, but given that they are named after our beautiful state, they should look at other airlines, including international ones, and do better. Live up to your name Hawaiian Airlines.
Spoke to a representative today about my tickets for tomorrow. After calling and verifying that we had reserved a bassinet for our infant at least 3 times, I was informed by the representative and their manager that while the bassinet was provided at no cost, I would have to pay for the seat upgrade to use it. This is after 5 months of purchasing the ticket.
I've also been told by this airline that their management refuses to speak to me by any other means but email and have been provided vouchers but not allowed to use them on this flight and they expire a year after my tickets were purchased.
Extremely poor customer service experience
My wife and me traveled to Hawai by Hawaian Airlines. We booked the tickets for all Icelands from Priceline.
One flight was cancelled for some reason. They offered refund or we will give you ticket after two days date.
We bought the tickets of other airlines and accepted refund option.
For refund we have to claim from Priceline. We claimed refund through Priceline for more than 3 months. No refund. Avoid Hawaian Airlines as far as possible.
I recently went on a trip to the US and New Zealand special treat to celebrate my birthday, retirement and recovering from illness. From all the airlines I flew with in that trip Hawaiian were the worst. Only reason I gave them an extra star was the free WiFi. We honestly thought we had done something to upset the air steward his attitude was so bad. Food was terrible, there was no drink service (apart from a grudged glass of wine with the awful meal) didn’t even provide salt and pepper! About 50 minutes before landing we got a breakfast pack in a paper bag flung at us with hardly enough time to eat! No tea or coffee excuse was turbulence but to be honest I just think they couldn’t be bothered. Also having to pay separately for checked in luggage only airline we flew with throughout the trip we had to do this. Will never fly with them again due to the attitude of the crew who were obviously just there to remind you to fasten your seatbelt and put chairs in the upright position! PS forgot to mention the last airline we flew back to the UK with was Delta. What a difference in friendliness and professionalism of the crew. Maybe Hawaii airlines should send employees there for some training in customer service!
Hawaiian Airlines: A Complete Disaster – Never Again
I’m beyond disgusted with the way Hawaiian Airlines has treated me, and it is clear that they care absolutely nothing for their passengers. I had the misfortune of experiencing flight HA19 from Sacramento to Honolulu on January 20, 2025, which was delayed by an appalling 3 hours and 37 minutes. This wasn’t just a minor inconvenience—it ruined my family’s plans, caused us to miss important commitments, and resulted in significant financial losses. If that wasn’t bad enough, Hawaiian Airlines didn’t give a damn about any of it.
Their response to the issue? A slap in the face. After I expressed my frustration and outlined the serious disruptions their delay caused, I received a dismissive response offering me a $50 travel voucher or 2,000 HawaiianMiles. Seriously? Let me spell this out: $50 for a 3-hour-and-37-minute delay that wrecked our travel schedule, forced us to incur unexpected expenses, and turned what should have been a relaxing trip into a complete nightmare. Not only is this insultingly low, but it also doesn’t even begin to cover the costs and emotional toll caused by their failure to operate properly.
Let’s be clear here: Hawaiian Airlines failed to fulfill their basic duty as an airline. Their operational failure directly affected paying customers, and instead of owning up to their mistake and offering a reasonable compensation package, they offered me a worthless voucher or miles—things that don’t even come close to addressing the actual losses I suffered. It's nothing but a pathetic attempt at appeasing an angry customer with a meaningless gesture, hoping I’d just forget about the damage they caused. But I’m not going to let this slide, and I certainly won’t be quiet about it.
The most infuriating part? Hawaiian Airlines hides behind their "internal policies and guidelines", completely disregarding industry standards for customer service and passenger compensation. If they are truly operating within those ridiculous “guidelines,” they need to take a long, hard look at how they treat people who actually pay for their service. They’re not offering any form of real remedy, and instead of showing any form of accountability, they suggested I pursue reimbursement through third-party channels. That’s right—they suggested I jump through hoops and deal with the aftermath while they washed their hands of any responsibility. Is this the level of service a major airline offers? Apparently, it is.
And to top it all off, when I requested a cash reimbursement for the financial losses I endured, Hawaiian Airlines refused. They outright rejected the idea, completely ignoring the fact that they caused a major inconvenience to me and my family. Instead of taking responsibility for their operational failure, they shifted the blame and attempted to pass the buck to third parties. This is beyond unacceptable, it’s disgraceful.
This is not how a reputable airline operates. Hawaiian Airlines does not care about its customers. They’ll take your money, delay your flight without a second thought, and then offer you a pathetic excuse for compensation hoping you’ll just move on. But not me. I will make sure my voice is heard. I will make sure everyone I know knows exactly how disrespectful and dismissive this airline is. And for anyone reading this, take my advice: avoid Hawaiian Airlines at all costs. Don’t waste your time or money on an airline that refuses to treat customers with the respect they deserve.
If you value your time, money, and sanity, don’t book with Hawaiian Airlines. They are a disgrace to the aviation industry, and I will never fly with them again. I’ll be sharing my experience across social media, review sites, and anywhere else I can, to make sure no one else falls victim to their pathetic customer service and operational failures.
In the course of booking a flight with this airline, I set up an account, and they started sending me spam almost immediately. I clicked on the link to unsubscribe, but they responded that I would have to log in - the first sign of a sleazy company. I tried to log in, but they said I needed to change my security questions - when I had just created those questions within the last couple weeks. I finally succeeded in logging in, only to find there is no obvious place on their website to update my preferences to get them to stop spamming me. Legitimate companies do not behave this way.
El 1/12/24 reservé un vuelo ida y vuelta San Francisco - Hawai. El 7/1/25 me envían un mail para avisarme que han cambiado mi vuelta de regreso por otro con una escala en Los Angeles de 8 hrs ( desde las 00 a las 08 hrs). Si bien me comunique con ellos por chat y vía mail, explicando que dicho cambio me perjudicaba y que había otro más tarde que era directo y no afectaba otras reservas que ya había realizado. De todos modos se mostraron inflexibles a realizar ningún cambio. Creo que es una aerolínea poco seria.
On my flight with Hawaiian Airlines from Arizona to Honolulu on January 8, 2025, I endured an incredibly unpleasant and disrespectful experience with flight attendant Suzan Ryan. As I was making my way to my seat, she confronted me aggressively about my carry-on bag, which was well within the airline’s stated guidelines. Without warning, she accused me of carrying a bag that was too large. In a tone filled with hostility, she dismissed my attempts to explain, saying, "You can’t argue with me," and then shockingly added, "Do you smoke? I need to inspect your luggage."
Her choice of language and the aggressive tone in her voice were not only unprofessional but deeply demeaning. I felt publicly humiliated and belittled as she singled me out in front of other passengers. This unnecessary confrontation only escalated my discomfort, and it was clear that her treatment of me was completely uncalled for. Many passengers witnessed her behavior and visibly reacted with disapproval, further amplifying the sense of injustice.
Upon landing in Honolulu, I was able to speak directly with Suzan’s supervisor, who was the pilot of the flight. He was understanding and assured me that the incident would be reported. Although I cannot recall his name, it was clear that he had a Japanese-sounding name. He also informed me that I could file a formal complaint if I wished. Later, I received an apology from her supervisor, who confirmed that my carry-on bag was well within the airline’s acceptable limits. Despite this resolution, I couldn’t shake the feeling that I had been unfairly targeted. It seemed to me that Suzan had used my appearance and minority status as a reason to treat me disrespectfully.
This was my first time flying with Hawaiian Airlines and my first trip to Hawaii. Unfortunately, this incident completely overshadowed my experience and left me with a negative image of the airline. What was supposed to be an exciting and memorable trip was marred by the mistreatment I endured. I felt compelled to share this story.
I will not fly with them voluntarily again.
I have nothing really good to say other than
1) Starlink Internet was included.
2) They got the memo about lactose intolerance.
That is the only reason they got 2 stars.
Tenian mal puesta el numero de la puerta de embarque en el aeropuerto,ibas a esa puerta y aparecia el vuelo en pantalla,con lo cual no había pérdida. Resultó que era otra puerta,perdimos el vuelo y nos dicen que nos habian esta llamando,era mentira. Mientras yo buscaba la puerta mi pareja vio como colaban a unos por la puerta que creiamos que era. Vamos que nos hicieron la jugada xq habria over booking,ninguna compensación,solo nos ofrecen coger el siguiente vuelo pero iba lleno y no sabiamos si ibamos a entrar. 10 horas en el aeropuerto con la ansiedad y perdimos un dia entero en Hawaii. Como son la manera de llegar se aprovechan y te fastidian las vacaciones. IMPRESENTABLES TOTAL
Complete rip off! Beware of astronomical extra luggage charges
Very disappointed with this airline. This is a complete rip off, they charge 100 usd on top of overweight bags and 150 usd more on the 3rd overweight bag. I have never seen such astronomic charges. This is so insulting and degrading, that a person pays 5x the ticket just to get extra bags! Horrible. These charges are written nowhere when I was purchasing the tickets, but are hidden in a fine small print on a completely different place on their website
Worst airline in the business. Paid a premium for a flight from Tokyo to Honolulu. Their system crashed and so flight was delayed 3 hours. Even with a 3 hour delay the boarding was an additional 30 minutes late. Just a lot of agents standing around with no urgency to keep flight on time. TERRIBLE service.
Worst experience ever!
I was going on a plane from LA to Hawaii, five and a half hour flight.
The gate at first was 156, just to find out 5 minutes before the boarding time they had changed it to 203, on the other side of the airport. Then the flight got delayed with 3 hours. Then you would think when the flight is 5,5 hours, that there would be a meal or dinner? Come to find out that they only gave us a micro sandwich🤣
Worst experience ever of my flying life.
We arrived safely with no delays, which is the most important part. The staff was semi-friendly, the comfort was fine. But the food was actually bad and they were no veggie-options. I didn't have to reschedule a flight so I don't have any experiences with that.
Hawaiian Airlines is the largest and longest-serving airline in Hawaii, providing air travel services to both domestic and international customers. The company specializes in offering non-stop flights to Hawaii from various locations on the U.S. mainland as well as select international destinations. With a focus on delivering quality service, Hawaiian Airlines caters to leisure travelers seeking to explore the islands of Hawaii, as well as business travelers needing efficient transportation.
In addition to flight services, Hawaiian Airlines offers a range of travel-related options, including plane tickets, airfare deals, and travel packages. The company aims to facilitate convenient access to the beautiful Hawaiian islands, making it a popular choice for those planning vacations or business trips. Customers can find more information and book flights through the airline’s official website, www.hawaiianairlines.com.
