IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
IDrive Online Backup receives mixed reviews from users, reflecting both positive experiences and significant frustrations. Many customers appreciate the ease of use and the generous storage capacity offered at competitive prices, with some noting that the software is user-friendly compared to alternatives.
However, a substantial number of reviewers express dissatisfaction with the service, citing issues such as slow customer support, unexpected fees, and problems with file backups. Complaints about billing practices are prevalent, with users feeling misled by charges that exceed initial expectations. Additionally, several customers report difficulties in canceling subscriptions and accessing their files.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,015 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.4 | 5 |
| Oct 24 | 3.3 | 4 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 2.3 | 7 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 2.8 | 5 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 5 |
| Jun 25 | 2.3 | 8 |
| Jul 25 | 3.0 | 6 |
| Aug 25 | 1.2 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Not only has iDrive been very easy to download and use, the customer service has been really good”
“Customer services is completely pointless - no one takes responsibility - just get passed around from person to perso...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Productivity Tools.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | 0% | 1,015 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 367 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.6 out of 5 (poor) | 2.2 out of 5 (poor) | +7% | 97 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | 1.9 out of 5 (poor) | +8% | 224 |
Bottom line: IDrive Online Backup is #4 of 5 on overall rating in this group. On service, Remote Utilities scores higher (4.8 vs 3.2).
500 reviews of IDrive Online Backup. Filter by what matters to you.
Not only has iDrive been very easy to download and use, the customer service has been really good! I have used several different online backup software and iDrive, so far, has been the best.
I have only begun using iDrive. I have used other backup systems which seemed confusing to me so that I was never sure I was doing it correctly. So far, I like iDrive because it has a user-friendly interface for someone not really computer-savvy. I can back up to my external hard drive as well as the cloud, both backups can be accessed readily. I can backup on demand or on a pre-selected schedule. I have not yet tried the restore function. I have not yet made a mirror image of my computer, but to back up all my personal data took about 3 hours. Incremental backups take a few minutes. So far I am happy and have recommended iDrive to two people in my life.
I got a great introductory offer and the software is more user friendly than the Acronis package I replaced it with. Understandably, the first full backup took a long time. But the second was completed in just five minutes as only amended or new files were needed.
Quick answers to the questions people ask most.
IDrive Online Backup has a mix of customer reviews, with some users reporting issues with billing and service reliability. However, it also has positive feedback regarding its features and competitive pricing.
While there are legitimate concerns raised about overcharging and difficulties in subscription management, many reviews are verified, and experiences vary widely among users.
IDrive offers online backup solutions, including cloud storage, file syncing across devices, and features like a Cloud Drive for easy file access.
IDrive offers competitive pricing plans, starting as low as $5 per TB, but users have reported unexpected egress fees that can significantly increase overall costs.
IDrive provides customer support through various channels, including email and live chat, but some users have expressed frustrations with response times and effectiveness.
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Have been using iDrive for around 4 years now. Sure there are issues from time to time that take time to resolve and for those of us in the UK who do not have super fast gigabit fibre internet (and I am one of the people who doesn't even though I live in the metropolis of London) it can be a laborious process to upload/download data, but on the whole iDrive provides a reliable backup and restore option at competitive prices. It is a pity that their iDrive Express service (to backup/restore masses of data) is no longer available for UK and European customers as that would avoid many of the problems reviewers have mentioned regarding time taken to backup data but once it is on their servers at least I know I have a reliable service I can depend on. Hopefully gigabit internet connection will solve the performance niggle soon or in the absence of faster internet iDrive will restore the iDrive service for those of us who live in the backwaters of UK/Europe. Update ( 20/05/2025) on transferring 4TB data via a copy of the data on an external hard drive. I am changing my review from 4* to 5* as my 4+ TB of data has now been successfully transferred and uploaded. As usual when attempting things remotely things do not always go to plan. Needless to say iDrive rose to the challenge admirably and worked tirelessly to address all issues (some which seemed insurmountable at the time) to a successful completion. I must say that this is unusual in today's fast paced IT industry and I am very grateful to them for all their help and support. It was truly outstanding. Just saying "Thank You!" does not cut it. iDrive staff were absolutely stupendous!! I will always remain grateful for what iDrive has done and will remain with them through thick and thin.
The ease of use.
iDrive est une solution de stockage en ligne exceptionnelle ! Ultra rapide, fiable et incroyablement simple à utiliser, il répond parfaitement aux besoins de sauvegarde et de synchronisation. Que ce soit pour stocker des fichiers, planifier des sauvegardes automatiques ou accéder à vos données depuis n'importe quel appareil, iDrive offre une expérience fluide et intuitive. J'apprécie particulièrement la possibilité de sauvegarder plusieurs appareils sous un seul compte et la sécurité robuste qui protège mes données. C’est une plateforme incontournable que je recommande vivement à tous ceux qui recherchent une solution de stockage performante et complète !
I attempted to remove some old files and do some cleanup, but I ended up deleting all my backup files. The support staff was outstanding; they recovered all my files.
Just backed up my Express drive and sent it back for iDrive upload. Had to chat a few times with support regarding a few minor issues and was 100% satisfied with the tech team. All good so far and hoping for a successful backup experience. Thumbs up.
Exactly what I needed. At the price I needed. So much space and so affordable. I can breathe again!
I recently bought a car at North Nissan. My experience with Levi and Al was the best I have ever had when purchasing a vehicle. They made everything simple and easy and answered all my questions. Levi and Al were very professional, polite and friendly. They followed up on everything. Could not ask for better, I highly recommend these guys when looking for a vehicle.
Le service est efficace, mais attention à la surfacturation. Si vous dépassez votre quota, le Mo supplémentaire est facturé au prix fort. J'ai pour ma part été négligeant et, en quatre mois, plusieurs centaines d'euros m'ont été prélevées. Après réclamation, iDrive m'a heureusement rapidement remboursé ; je les en remercie.
I switched to IDrive because i need more storage than my current Google and Amazon backups for my phone, and the price for iDrive is better. I was pleasantly surprised that they also offer more options for a better price. The setup wasn't as user friendly as Google and Amazon, and the initial backup job as long, but you absolutely cannot beat their price for what they offer - i feel like i bought a cadillac for a bargain
I have been a user of iDrive Backup on my PC since September of 2013. I use it to backup my valuable documents and photos. I have thousands of old family photos I have scanned in, so these are very precious to me. I have almost 5 TB stored on iDrive. I have setup up the iDrive app to run nightly backups and it sends me an email telling me what was backed up and if there was any issues. Over all the years that I've been using iDrive there has not been a time that I needed to restore something and it was not on iDrive. One of the best features I like about iDrive is the versioning. That saved me recently when the file on the computer size was 0 kb, so I restored from the version before. I would have spent hours recreating the data in that file. Another recent event where iDrive saved me. I recently purchased a NAS and moved files from internal hard drives to the NAS. Apparently the program that I used to do the "move" didn't do it's job and I wound up with missing files. iDrive to the rescue again. I downloaded what I had stored on iDrive and was able to rebuild the folders/files on my new NAS. All of this has happened in the last few months. iDrive does what it is supposed to do. Another point I want to make is their support. The few times I called iDrive Tech Support I always get to speak to a human, which is unusual these days. I'm picky about Tech Support, as I was in IT for many years, but I have no complaints about the support I've received from iDrive Tech Support. I'm a very satisfied customer, thank you iDrive.
I was looking for a cloud service to back up my laptop and external hard drives. IDrive was recommended to me. I researched it and signed up. Glad I did. Easy to download, set up, and schedule backups. I found it reasonably priced and easy to use.
In the fast-paced digital age, securing and managing your data is paramount. iDrive emerges as a stellar solution, offering a comprehensive suite of features that make data backup and storage a breeze. Key Features: Cross-Platform Compatibility: iDrive supports a wide range of platforms, including Windows, Mac, iOS, and Android. This cross-platform compatibility ensures that your data is seamlessly accessible regardless of the device you're using. Effortless Backup and Restore: With iDrive, backing up your files is a cinch. The intuitive interface allows you to schedule automatic backups, ensuring that your important data is always up to date. Restoration is equally straightforward, providing peace of mind in case of data loss. Secure Cloud Storage: iDrive employs robust encryption protocols to secure your data during both transit and storage. The data is stored in highly secure data centers, adding an extra layer of protection to your sensitive information. Real-Time Syncing: Stay in sync across multiple devices with iDrive's real-time syncing capabilities. Whether you're working on your computer or making edits on your mobile device, changes are instantly reflected across all connected platforms. File Versioning: Accidentally overwrite a file? iDrive's file versioning feature has you covered. Retrieve previous versions of files, allowing you to undo changes and restore documents to a specific point in time. IDrive Express for Swift Transfers: For large datasets, iDrive Express offers a physical storage device for rapid initial backups. Ship the device to iDrive, and they'll transfer the data to your account, saving valuable time. Pros: User-Friendly Interface: iDrive's interface is designed with simplicity in mind. Even for users new to cloud storage, the learning curve is minimal. Ample Storage Plans: Choose from a variety of storage plans that cater to different needs, ensuring you only pay for what you require. Comprehensive Security Measures: iDrive prioritizes the security of your data, employing encryption and secure data centers to safeguard your information. Cons: Learning Curve for Advanced Features: While basic operations are intuitive, some advanced features might require a bit of exploration for full utilization.
I've been using them for over 5 years now and I've had outstanding experiences. I have a a lot of streaming video I backup and also some basic desktop PC, music and photos. Much of my backups are from external drives and I have only ever had one issue, that tech support quickly helped resolve. Once a year they will also send you an encrypted drive if you have a lot of data to backup to add at one time. You send it back and they upload it to your account. Works great and is free. For a personal backup system, it's fairly sophisticated but if you have some patience and some computer experience, it's manageable to setup and maintain. Some of the negative reviews appear to be more user related than system issues, in my opinion. Their log files have been useful in debugging any issues and the backups run unattended on computers that support background services to run properly. Especially if you have a few TB's of data, highly recommend.
IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
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