Image Line is a software development company renowned for creating FL Studio, a comprehensive music production platform utilized by millions of music producers and artists worldwide. The company focuses on providing a range of tools that facilitate music creation, including features for composing, arranging, recording, editing, mixing, and mastering audio tracks. FL Studio is designed to cater to a diverse audience, from aspiring musicians to professional producers, enabling them to produce high-quality music across various genres. With a commitment to innovation, Image Line offers users lifetime free updates with their purchases, ensuring that they have access to the latest features and improvements. The company’s products are particularly popular among electronic music producers and hip-hop artists, making it a preferred choice in the music production community. By continually enhancing their software offerings, Image Line aims to empower creators to achieve their best musical expressions.
Image Line receives a mixed reception from users, with a significant number expressing dissatisfaction. While some reviewers praise FL Studio as the best digital audio workstation (DAW) for music production, highlighting its functionality and creative potential, many others report serious issues with customer service and account management.
Common complaints include account suspensions for minor changes, lack of clarity regarding upgrades, and difficulties in obtaining support. Customers also express frustration over unexpected charges for cloud services and the feeling of not truly owning their software licenses. Despite a few positive experiences, the overwhelming sentiment reflects significant concerns about service and support. Overall, the majority view is negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 60 | 100% | +1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 4 |
| Aug 25 | 1.5 | 2 |
| Sep 25 | 1.0 | 2 |
| Oct 25 | 2.3 | 3 |
| Nov 25 | — | 0 |
| Dec 25 | 2.5 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“There are a lot of DAWs out there and I won't crap on them because each person needs to find what works best for them”
“Don't allow returns at all and are unclear on what you get with each upgrade”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · AI & Machine Learning.
| Company | Overall | Legit | Value | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | — | 60 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 10 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 10 |
Bottom line: Image Line is #3 of 3 on overall rating in this group. On value, AI Content Labs scores higher (4.8 vs 2.3).
60 reviews of Image Line. Filter by what matters to you.
They just REMOVED MY LICENSE and DELETED MY ACCOUNT after years being a loyal user to them with no explanation whatsoever. A lot of other ppl said "don't buy from FL Studio", and "all of sudden they deleted my account". Sadly I chose to ignore those warnings, thinking that wouldn't happen to me. But today it just happened : (
best DAW since 98. Very easy to use, stable, great gui, stock plugins, everything you need + free updates.
Ive had Fl studio for over 10 years now and I constantly deal with HOURLY crashes which really stops my creativity in its tracks when i have to go back every 20 minutes and redo the last 5 to 10 minutes of my work over and over every hour every day. I cant even close FL studio without it crashing 100% every-time without fail (I save and exit the software and EVERYTIME it will freeze and crash without fail, its actually ridiculous. new updates bring new glitches, upgrading the software caused me to have to reset all my libraries and lost all my projects from my old FL studio. My advice is to learn abelton instead and avoid all this rubbish that is fl studio. I use to write in complaints about it every-time and always got told to "just update to the newer version" but that brings newer glitches Eg: The new one I'm dealing with is, anything I route to my mixer track will not stay there, I constantly have to re-route things and then other things will follow it, like a sample I'm not using will route itself to that same channel and they will both move mixer channels together and its insanely frustrating and then 5 minutes after that, it will crash and i'll have to back track on what I've been making over and over and over. multiple times and hour, every day, without fail. but I'm glad to see I can now pay more money for cloud services and I'm sure image line has their priorities straight and are DEFINITLY focusing on customer happiness and not squeezing as much money as they can out of everyone. this software is insanely broken and i wish i never bought it and bought another software and learnt that.
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I am a Mac user and had the old trial version on my system as FL does not work well with Mac’s. So as I wanted to work with friends who all have PCs I looked and had to upgrade the version, for this I entered my card like a dummy and when the upgrade was complete the card was debited and the licince activated. I immediately emailed image line who were steadfast in telling me NO they will not refund me. The worse thing is this daw is still broken for macs so if your a Mac user test it first but don’t fall for the tactics they deploy with continuously asking for a card. My system basically stopped and would not move on unless I put a card despite the website promise for a free demo with no deadline. I don’t see the problem here but a very bad company deploying tactics that are from the dark ages. They should not be allowed to sell a product that is not fully functional, I mean you can’t even adjust the size of the main window it’s stuck open. Anyone with a Mac will tell you that is key about Mac’s, the freedom. Stay away spend on something that works. Bad customer service as well, the email reply I had was to the point one liner. The licince is active so NO. Tell me the big issue when they give you free full demo with no restrictions. Exactly.
J'ai téléchargé la version d'essai ... Sûrement que ce logiciel est très bien toutefois il est vraiment illisible ! Je suis vraiment déçu car en plus il est incompatible avec le narrateur Windows ou tout autre logiciel de lecture d'écran. Il ne tient par ailleurs pas compte du mode contraste élevé de Windows. Bref, déesinstallation immédiate.
Totaly bad. I bought the producer edition. And almost each plugin or effect I use it asks me to buy it. Even the basics for anyone who wants to record or play a guitar. I don't mind buying it. but the plugins and effects are half price of the DAW. I wish I did't waste my money.
My biggest gripe of all time is when companies take advantage of their buyers. Spending hundreds to get the program and then having to pay more with subscriptions... I ALREADY BOUGHT YOUR PROGRAM. Also pro tip, whatever you do don't get beginner version it's practically useless and revokes many features for no inherent reason, making you pay more for a better version in the future.
Fl studio rocks!
Ich arbeite gerne in Fl Studio bis.. Bisher hab ich gerne diese DAW genutzt, allerdings ist sie vergleichsweise in der Performance sehr schwierig, bei UAD Plugins schmiert es oft ab, lädt gefühlt 10Jahre um dann abzuschmieren, nervig mitten im Mix, Backup habe ich eingestellt, soll er alle 10Min machen, wird aber leider nicht gemacht ... jedesmal ist ein langer Mixing prozess mit guten ergebnissen einfach so weg, das ist ärgerlich, das selbe projekt nach dem selben vorgehen in einer anderen DAW gemixt, kein einziger hänger oder absturz, daran müsst ihr definitv feilen, für mich ist splice mit renttoown grade der retter, mein pc ist definitiv nicht das Problem, neu gekauft- i9 32gb etc..
Two things. Firstly, I love their DAW. FL Studio is great for me BUT Support is absolutely awful and pointless. Bought a couple of "soon to expire" deals, and had trouble installing the plug-ins. Contacted support. Waste of time. Firstly my "ticket was refused for abrasive/abusive language - of which there was none, so had to spend half an hour trying to re-word my complaint. The response did not even answer my questions, just told me how to re-install my copy of FL Studio. Der... Second issue. Now getting email telling me that I have something in my cart. Am I undecided about it? No. I can't find it, can't get rid of it and have no idea what they are talking about. Yet again, try to contact support. Oh, there is none. Image Line are complettely useless
This must be the best daw ever!! Been with FLStudio since it was called Fruity Loops. I must say they never stop surprising. Easy to work with really good service. Who gives a lifetime update and keeps improving like FLStudio does? I can’t think of any other company!!!
These sounds yall have are very very terrible. I've been making music forever and these sounds suck major.
In the UK, we expect our purchases to show the whole price. VAT is included in the price in every shop we go in, and every online store. So I bought FL Studio from them, as they were doing a deal with Humble Bundle (for £38), which gave me a 20% off voucher. Thinking it was a good deal, I bought the bundle (believe it or not, for £38), then went to use the code on image-line's site. Suddenly they slap on a 20% VAT charge!!! So I ended up no saving anything. I'm furious, and had to go through with the purchase because I unlocked the 20% code. I won't be spending another single penny at this company, nor recommending them. What they did should be illegal!!!
Worst support I have ever experienced. Image Line suddently block my account for no reason and they are not helpfull at all. I have decided not to use my fl studio producer edition I have license to use anymore and therefore I want my account deleted. But that I cant do that either from there idle website!!!
FL surely has one of the nicest (if not The nicest) graphics out of all DAWs. Also, fairly easy to learn to use. The biggest problem with FL imo, is that some features just don't make sense. Like if there is one feature that doesnt make sense, OK, I understand, maybe it is a mistake from the developing team to implement that that way, but when there is just so much irritating features, it just makes me wanna punch a hole in my wall. Like why do I have to open my files in order to open older projects I had been working on. Why is there no button to like "see more" in the "File" part of the DAW, which I could click to get an expanded view of my projects. As I said, very little thing like this, but super annoying when they add up to every day use. You can still make saucy beats with it, and of course, FL is iconic on its own. I'd say, if you got no temperament, maybe reconsider your options, or try the trial version before purchasing. I do still appreciate that image line support gave me a 10% discount. Thanks for that
You must know that most DAWs do the same job the right way. Fl studio though not only offers the same quality as for its engine as other top DAWs, but it comes with an amazing price, a great looking customizable GUI, a technical support that actually listen to their customers(you want a new feature, add it to their forum and if other users love that, you propably have the update you want). In my case that happened twice so far. Last but not least is the free upgrade to the new versions.You buy FL studio 23 now and you will also get FL Studio 30 when it's time to come for free. That's very decent and great! Nothing but love for this Daw!
truly impressive to make an update which dont fix and only make 50 errors happen all the time
Image Line is a software development company renowned for creating FL Studio, a comprehensive music production platform utilized by millions of music producers and artists worldwide. The company focuses on providing a range of tools that facilitate music creation, including features for composing, arranging, recording, editing, mixing, and mastering audio tracks. FL Studio is designed to cater to a diverse audience, from aspiring musicians to professional producers, enabling them to produce high-quality music across various genres. With a commitment to innovation, Image Line offers users lifetime free updates with their purchases, ensuring that they have access to the latest features and improvements. The company’s products are particularly popular among electronic music producers and hip-hop artists, making it a preferred choice in the music production community. By continually enhancing their software offerings, Image Line aims to empower creators to achieve their best musical expressions.
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