Virtuosa
Had a fab experience on the Virtuosa made even more special by the crew. Would definitely book another cruise with MSC in the future.

MSC Cruises UK & Ireland is a leading cruise line offering a variety of vacation experiences throughout the world's oceans and seas. The company operates a fleet of modern cruise ships, providing diverse itineraries that cater to different travel preferences, including family vacations, romantic getaways, and adventure trips. With a focus on customer service and onboard amenities, MSC Cruises aims to deliver memorable journeys for its guests. Targeting travelers in the UK and Ireland, the company appeals to a wide range of customers, from first-time cruisers to seasoned travelers. MSC Cruises UK & Ireland offers various packages and promotions, making it accessible for individuals and families seeking unique travel experiences. Customers can book cruises through the official website, www.msccruises.co.uk, where they can find detailed information on destinations, ship features, and onboard activities.
Reviewers generally express a positive sentiment towards MSC Cruises UK & Ireland, highlighting the modern ships and exceptional staff as standout features. Many customers appreciate the great value for money and the quality of entertainment provided on board.
The MSC Virtuosa, in particular, receives praise for its cleanliness and pleasant atmosphere, contributing to enjoyable family vacations. However, some critical feedback emerges regarding food quality and service inconsistencies, particularly in the yacht club and during busy dining times. A few customers also mention issues with staff availability and assistance, especially for first-time cruisers. Despite these concerns, the overall experience remains favorable, with many eager to return for another cruise. Overall, MSC Cruises garners a positive reception from the majority of its patrons.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,408 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.0 | 144 |
| Jul 25 | 4.1 | 1242 |
| Aug 25 | 4.2 | 22 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“great ship,very friendly crew and very helpful,cabins are very clean and comfortable,first class entertainment,and gr...”
“We were extremely disappointed with the embarkation process in Athens due to misleading information provided by MSC”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.8 out of 5 (good) | 4.0 out of 5 (good) | — | 1,408 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.0 out of 5 (fair) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: MSC Cruises UK & Ireland is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 4.1).
500 reviews of MSC Cruises UK & Ireland. Filter by what matters to you.
Had a fab experience on the Virtuosa made even more special by the crew. Would definitely book another cruise with MSC in the future.
Had an excellent cruise around Spain on the Virtuosa, staff and entertainment were excellent. I would certainly recommend this ship to anyone.
The ship is absolutely stunning, the entertainment is amazing with something for everyone in the family. You’re never stuck for something to do on the ship, 10/10 would recommend to any family. We were ranged in ages this time from 8-67 and everyone loved it from kids clubs to quizzes. Can’t wait to book my next on the MSC Virtuosa
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Booked through cruise118 - no issues with the whole process and otherwise a great cruise.
Cabins really badly laid out. No where near enough storage. Room was big enough just badly planned out
A lovely ship with excellent staff. Very good value for money. Food overall is good. Drinks very good, highly recommend purchasing a drinks package. Itinerary could be better, but found all ports to have something of interest if you are willing/able to wander and go off the beaten track. Do your research before you leave and plan. Theatre shows were good and enjoyable - but have seen better on other cruises. This is a big shop, so expect it to be busy on sea days, but sun loungers can be found with a bit of looking!! Overall, had a lovely holiday and would recommend this cruise for those with children.
More training for female butlers
Need more table and seats in social areas.There is room for more.
Modern ship with friendly staff
Happy with the cabin and balcony. Really happy with the daily programme. Especially the stretching and aerobic classes.
Avery good itinerary but the ship was overcrowded and it was difficult to find seats in any of the bars and entertainment venues. We resorted to watching TV in our cabin as it was so difficult to find anywhere. to sit once the show was over. The staff were very friendly and helpful and the shows we did see were very good. Cabins are quite basic but overall it was probably reasonable value for money. However, I would rather pay more and have a better quality experience.
Interesting itinerary, excellent staff, excellent restaurant options, excellent bar and lounge options and, excellent value for money.
Lovely ship and food. Staff friendly and everything well organised.
Excellent cruise good value for money
Slow service. Unclean rooms. Poor customer service
MSC Cruises UK & Ireland is a leading cruise line offering a variety of vacation experiences throughout the world's oceans and seas. The company operates a fleet of modern cruise ships, providing diverse itineraries that cater to different travel preferences, including family vacations, romantic getaways, and adventure trips. With a focus on customer service and onboard amenities, MSC Cruises aims to deliver memorable journeys for its guests. Targeting travelers in the UK and Ireland, the company appeals to a wide range of customers, from first-time cruisers to seasoned travelers. MSC Cruises UK & Ireland offers various packages and promotions, making it accessible for individuals and families seeking unique travel experiences. Customers can book cruises through the official website, www.msccruises.co.uk, where they can find detailed information on destinations, ship features, and onboard activities.
This profile hasn't been claimed by the business owner.