MSC Cruises is a global cruise line offering a wide range of vacation experiences at sea. The company operates a modern fleet of cruise ships that cater to diverse customer needs, including family vacations, romantic getaways, and group travel. With itineraries that span the Mediterranean, Northern Europe, the Caribbean, and beyond, MSC Cruises provides travelers with various onboard activities, dining options, and entertainment designed to enhance their cruising experience. Targeting a broad market, MSC Cruises appeals to both seasoned cruisers and first-time travelers looking for memorable journeys. The company emphasizes its commitment to sustainability and innovation, positioning itself as a responsible choice for travelers who value environmentally friendly practices. Through its user-friendly website, www.msccruises.com, customers can explore cruise options, plan their trips, and access customer support, making it easier to navigate their vacation planning process.
MSC Cruises receives a mixed reception from its customers, with many praising the ships and onboard entertainment while expressing significant dissatisfaction with staff and service quality. Reviewers highlight the impressive size and amenities of the ships, such as the MSC Virtuosa, and some enjoy the variety of activities available for families.
However, a substantial number of complaints focus on overcrowding, long wait times, and poor staff attitudes, which detract from the overall experience. Many travelers report feeling stressed in busy dining areas and criticize the high costs of onboard extras, which can lead to an unmemorable cruise. While some guests have had positive experiences, particularly in the Yacht Club, others find it overpriced and lacking in luxury.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 74 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 6 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 4 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.5 | 2 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 3.0 | 2 |
| May 25 | 2.2 | 6 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 4.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 74 most recent reviews.
“Friendly crew, fantastic service and very comfortable accommodation”
“Overall I feel that MSC, after several trips, does not seam to value me as a customer, and lacks the service or treat...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | 2.3 out of 5 (poor) | +28% | 74 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.0 out of 5 (fair) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: MSC Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.0).
74 reviews of MSC Cruises. Filter by what matters to you.
This was how first ever cruise it was fantastic the ship is massive the cabin and the stewards were brilliant nothing to much for them the restaurant we were allocated was fantastic our waiter was fantastic we found that all the crew and staff were brilliant we loved it so much we have booked on board for next September can't wait thank you MSC
Some of the 1- star reviews on here are quite obviously false and others write about issues nothing to do with MSC. We have taken four Yacht Club cruises in the last 6 months and each has been exceptional. Friendly crew, fantastic service and very comfortable accommodation. The Yacht Club restaurant offered excellent food. MSC need to start responding to these reviews because I'm pretty sure they won't have guest records for most of the comments.
Just the Cruise where i was looking for! Nice trip from NYC to the Bahamas, just enough to cover all te details and be there also on the sea itself. MSC Meraviglia is a very nice ship, also wen you compare it to other cruiselines like Carnival for example with there rusty ships. For me as a ex navy employee, was it a very good experience, i wil look for msc by future cruises.
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My 4 companions and I had a fabulous time on MSc virtuoso mini cruise to Cherbourg and zeebrugee From start to finish we had a ball Special thanks to Mecixo and Mohammed in The restaurant Exceptional customer care A credit to the ship Looking forward to the next one Kind Regards Janet Lyndon
Whenever I take a ride to my memory lane and go back the the experience I had with MSC Euribia and the tour around the northern seas, immediately I feel better and makes me want to repeat that kind of vacation. Maybe next time I will go for a longer cruise. I checked their website they have some nice deals such as the Caribbean one. Anyway, I recommend the Northern Europe cruise. The scenery over there is amazing and I think the best way to explore that part of the world is by ship. As for the ship, Euribia was fantastic. Modern and huge 😀 The staff was pleasant and friendly 👍
Entgegen den vielen schlechten Bewertungen hatten wir eine super Erfahrung mit MSC, Natürlich benötigte das Boarding von mehr als 6000 Passagieren eine gewisse zeit, es war aber gut Organsiert und völlig in Ordnung. Das essen war manchmal gut und manchmal ganz OK. Es ist nun mal kein Sterne Restaurant, das essen ist bei Premium Redereien wie Gunnar auch nicht wesentlich besser. Ocean Cay war traumhaft schön und auch super organisiert. Preis Leistung ist super. Wir vereisen sicher wieder mit MSC.
It was my first cruise on the Euribia to Norway. It was fantastic! We had a balcony hut with a lovely host - Manda. He took care of our hut and was always in for a chat or a joke. The ship was amazing. It was a bit busy on sea days but overall it was a great experience. The only thing that could be better is the volume of the music in the lounges. That was very loud sometimes. We loved the cruise, the ship and especially the employees on the Euribia. Respect for these hard working people who are always happy. We will meet again!
Just got back from a 5 night cruise. The ship was packed to the gunnels with an extra 2000 children of the 4300 capacity. They se e Ed to enjoy themselves and naturally confined themselves voluntarily to the children’s zone. All the parents I met said their kids loved it in there. Yes stuff was busy but the crew were always friendly and there was always somewhere else to be if a place was too busy. Passengers I encountered were all friendly and happy. I enjoyed the food (& the drinks) and being looked after for s few days. Overall unbeatable value and really enjoyable. (I’m sure the weather contributed too)
Fantastic company with morals.
My wife and I will always have happy memories of our first cruise in 2017. We booked on the MSC Sinfonia from Cape Town to Venice May 5 2017. I only haven praise for the staff and crew and the entire entertainment crew. They were simply the best. The food was a delight and so were the guests at our table. We booked another cruise later this year or early next year. Thank MSC you made our trip memorable.
MSC Cruises is a global cruise line offering a wide range of vacation experiences at sea. The company operates a modern fleet of cruise ships that cater to diverse customer needs, including family vacations, romantic getaways, and group travel. With itineraries that span the Mediterranean, Northern Europe, the Caribbean, and beyond, MSC Cruises provides travelers with various onboard activities, dining options, and entertainment designed to enhance their cruising experience. Targeting a broad market, MSC Cruises appeals to both seasoned cruisers and first-time travelers looking for memorable journeys. The company emphasizes its commitment to sustainability and innovation, positioning itself as a responsible choice for travelers who value environmentally friendly practices. Through its user-friendly website, www.msccruises.com, customers can explore cruise options, plan their trips, and access customer support, making it easier to navigate their vacation planning process.
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