Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.8	491	100%	+0.1	● Low

3.8 / 5 overall

491 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 4.7▲ 0.1
12-month avg: 4.4
All-time: 3.8
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
My CruisesThis company	3.8 out of 5 (good)	100 out of 100	3.8 out of 5 (good)	3.2 out of 5 (fair)	3.0 out of 5 (fair)	+89%	491
Riviera Travel	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.7 out of 5 (good)	3.0 out of 5 (fair)	—	1,000
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.5 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069

Bottom line: My Cruises is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.0).

Riri Sieders

1 review

Aug 1, 2025

Featured

He spoke really clearly

He spoke really clearly, we understand each other well.

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Diane Taylor

1 review

Aug 1, 2025

Featured

Lucinda was very polite and easy to…

Lucinda was very polite and easy to understand . She tried to help with us accessing our credit with Norwegian but it is too early to do it yet . Hopefully My Cruises can access the credit some time in the future

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Terry Hooper

1 review

Aug 1, 2025

Featured

Very friendly and proficient service.

Very friendly and proficient service. process was quick and easy to complete. Consultant able to direct me to other departments so I could seek advise.

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Ruby Whaung

1 review

Jul 31, 2025

Featured

Friendly Ben

Ben was very friendly; he answered all my questions. He was pleasant to talk to, and he knows his stuff. He gave me ideas and options if I wish to extend our trip. The transaction was smooth, and Ben is definitely an asset for your company. Go Ben.

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Jo O'Shea

1 review

Jul 31, 2025

3rd Holiday with MC

My Cruises offer ship cruises and holiday packages, soon it will be our 3rd holiday with MC and have loved each one. We had a fantastic tour guides who went above and beyond to assist us and days off to do our own thing (things never felt rush rush like other holiday packages) Booking staff are amazingly helpful and prompt at getting back to you, we were also able to alter flights to extend our holiday. Every holiday we have had with MC has been well organised and thought out to accommodate all.

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Susan Battistin

1 review

Jul 31, 2025

Sasha Danger was our consultant and she…

Sasha Danger was our consultant and she was friendly helpful and super efficient. Explained everything and when we hit a glitch she rectified and sorted the next day. Very happy with her service. Hopefully the trip will be as amazing as our booking experience.

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Iva

1 review

Jul 31, 2025

Very helpful with cruise information

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Susan Jane Quinn

1 review

Jul 30, 2025

Excellent service from Pani

Our consultant Pani Reti was excellent, easy to understand and knew the product well, also answered the phone promptly without recorded options and multiple transfers. Very helpful in discussing options and offering recommendations.

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Maritess

1 review

Jul 30, 2025

Kane Hoskin is very helpful on my…

Kane Hoskin is very helpful on my enquiries about my travel.

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Noel

1 review

Jul 29, 2025

I wish I could say I was looking…

I wish I could say I was looking forward to this trip, but so far the experience with My Cruise - China and Japan vacation has been nothing but frustrating. Communication has been poor from the start. I haven’t even left yet, and I was told the itinerary would arrive only one week before departure. That’s incredibly stressful and doesn’t inspire confidence in their planning or professionalism. Staff responses have been abrupt and unhelpful, leaving me with more questions than answers. For a company in the business of travel and customer service, I expected better organization, clearer timelines, and at the very least, courteous interaction. At this rate, I’m just hoping the actual trip goes smoother than the lead-up. This is my first time joining an organized tour group, and honestly, it’ll probably be my last. If you’re the kind of traveller who’s happy to just pay for a holiday and show up without much planning, then maybe this company is for you. But for anyone who likes clarity, structure, or even basic communication before a trip — look elsewhere. Please advise how I contact - as I don’t want to put my details on the review Thanks

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Meredith Caple

1 review

Jul 29, 2025

Excellent Service

Maddie Sherwood was extremely helpful in getting my booking updated in a timely manner. Everything was actions and I am now looking forward to my trip even more.

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Dave Holland

1 review

Jul 29, 2025

I spoke with Pani and he was very…

I spoke with Pani and he was very helpful with all our questions. We decided to go ahead with the booking. Looking forward to the trip I’m sure it will be amazing.

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