Podría haberle dado 5 estrellas
Podría haberle dado 5 estrellas. Pero no lo hice porque se me hizo súper difícil hacer mí reclamo desde la app. Una vez q me atendieron fue súper rápido y satisfactorio.

Omio is a travel and tourism platform that simplifies the process of booking transportation across various modes, including trains, buses, and flights. The company aims to provide travelers with an efficient way to compare and purchase travel options, making it easier for users to find the most convenient routes and best prices. With an intuitive interface, Omio allows customers to plan their journeys seamlessly, whether they are traveling within a city or across countries. The primary customers of Omio include leisure travelers, business professionals, and tourists seeking reliable transportation solutions. By aggregating options from multiple providers, the company helps users make informed decisions based on their travel preferences and schedules. With its commitment to enhancing the travel experience, Omio serves as a valuable resource for anyone looking to navigate the complexities of modern travel.
Omio receives a mix of praise and criticism from its users. Many customers appreciate the platform's ease of use, highlighting its convenience for comparing prices and making changes to bookings, often with minimal fees.
Positive reviews frequently mention helpful customer support, with some users expressing gratitude for quick resolutions to their issues. However, a significant number of reviewers report serious problems, particularly regarding customer service during disruptions. Complaints include a lack of communication when trains are canceled and difficulties in reaching support through the app or online chat. Some users also criticize misleading listings and issues with ticket changes. Overall, while Omio offers a user-friendly experience, its customer service shortcomings leave many dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Omio is a very efficient ticketing software, which is worth recommending”
“Apparently, passing on crucial cancellation alerts to paying customers is not their job”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.5 out of 5 (poor) | 3.7 out of 5 (good) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Omio is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 2.5).
60 reviews of Omio. Filter by what matters to you.
Podría haberle dado 5 estrellas. Pero no lo hice porque se me hizo súper difícil hacer mí reclamo desde la app. Una vez q me atendieron fue súper rápido y satisfactorio.
Very easy but I would like to have been able to pick a seat on new bus route.
Daisy was so kind and helpful, and we were able to resolve my problem! The only downfall is that I should have been able to complete this action on my own but the website and app were not allowing it
The experience itself could have done a lot better, but the 4 stars are because of Daniela (my customer service specialist) and her will to get things done. I first contacted the online support team because I heard that my train to Seville on the 20.01 would be canceled due to the tragic accident in Cordoba, and only AI would be available with no answers to my questions. After I asked to be redirected via chat to a human, I was placed on hold and never attended. Daniela reached me through email and did her best to solve my problem - cancelling one of the trains that showed as live on the app and never left the station, and helping me to cancel the return ticket online. So kudos for the people you have working for you, but not so much to Omio itself.
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Omio is a travel and tourism platform that simplifies the process of booking transportation across various modes, including trains, buses, and flights. The company aims to provide travelers with an efficient way to compare and purchase travel options, making it easier for users to find the most convenient routes and best prices. With an intuitive interface, Omio allows customers to plan their journeys seamlessly, whether they are traveling within a city or across countries. The primary customers of Omio include leisure travelers, business professionals, and tourists seeking reliable transportation solutions. By aggregating options from multiple providers, the company helps users make informed decisions based on their travel preferences and schedules. With its commitment to enhancing the travel experience, Omio serves as a valuable resource for anyone looking to navigate the complexities of modern travel.
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