Fast delivery and great product
Fast delivery and great product

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PMT Online receives high praise for its fast delivery and excellent customer service, with many reviewers highlighting the ease of ordering and the quality of products. Customers appreciate the prompt responses from staff, particularly noting helpful interactions with employees like Nick and Jacob.
However, a significant number of complaints arise regarding delivery issues, with several consumers reporting missing orders and difficulties in obtaining refunds or returns. Some reviews express frustration over the company's recent insolvency, leading to concerns about outstanding orders and customer support. Despite the positive experiences shared by many, the negative feedback regarding order fulfillment and customer service accessibility cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,002 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.5 | 94 |
| Jan 25 | 4.5 | 205 |
| Feb 25 | 4.5 | 187 |
| Mar 25 | 4.6 | 160 |
| Apr 25 | 4.5 | 156 |
| May 25 | 4.7 | 132 |
| Jun 25 | 4.2 | 65 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fast delivery and great product”
“I ordered an electric guitar on 28”
500 reviews of PMT Online. Filter by what matters to you.
Over a year ago
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
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All good, great seller
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies can’t get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and it’s an amazing investment. I absolutely love it.
What has happened to PMT? The company has entered insolvency and appointed insolvency practitioners. Certain assets, including some stock, branding, and websites, have been sold to Gear4music Limited. The original company, however, still legally exists and remains responsible for its liabilities, but may not have funds to meet them. Gear4music has purchased certain stock, together with certain intangible assets including websites and trademarks from the Administrators of PMT. For clarity, Gear4music is not acquiring any part of PMT's trading business, nor any other assets or liabilities, and has no current plans to use the PMT trading name. For the Music Community The closure of PMT will be felt across the music community. It’s a change that will be felt not only by customers, but by the people behind the brand – and across the wider music community that PMT served for many years. Like many of you, we were saddened to hear the news. Over the years, we’ve worked alongside the same suppliers, shared industry spaces, and even welcomed a few former colleagues into our team. This moment affects many people – and our thoughts are with everyone impacted.
Thieves illegally doing a runner with falsely advertised sale. Good thing this is closed but not good for the people that got scammed.
PMT Oxford Owes Me Money 😠 I bought 2 rechargeable batteries for £88.97 from a guy called Richard. I only just found out last week that all the PMT SHOPS are closed down. PMT in the past has received thousands of pounds from me for various items etcetera.
Excellent service. Dispatched the same day and arrived the next.
Since you went into administration the day after I ordered that says it all! Criminal
I was lucky to get my goods before Gear4Music take over of your stock-Hope my Guarantee is valid.
Great service, ordered on Saturday and my order arrived on Tuesday as suggested. Website is easy to navigate and the item i purchased was competitively priced.
CrowdTrust is a comprehensive online review platform designed to facilitate consumer feedback and ratings for various businesses and services. The company enables users to share their experiences and opinions, helping potential customers make informed decisions based on real user-generated content. By providing a space for authentic reviews, CrowdTrust aims to enhance transparency and trust in the marketplace. The platform serves a diverse range of customers, including individual consumers seeking reliable information about products and services, as well as businesses looking to gather insights into their performance and customer satisfaction. CrowdTrust is committed to fostering a community where users can connect, share their experiences, and contribute to a more trustworthy online environment. By prioritizing user engagement and feedback, CrowdTrust plays a pivotal role in shaping consumer choices and business practices.
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