We have been on 25 plus princess…
We have been on 25 plus princess cruises.. Yes over time things have changed but we still enjoy our time on there ships .We have 3 more cruises booked and look forward to sailing again.

Princess Cruises is a leading cruise line that offers a variety of travel experiences across multiple destinations, including Alaska, the Caribbean, and Europe. The company provides passengers with an array of cruise packages that feature luxury accommodations, onboard dining, and entertainment options tailored to enhance the travel experience. Customers can choose from various promotions, including instant savings on cruise fares and special offers for families traveling with children. Targeting vacationers seeking unique maritime adventures, Princess Cruises aims to cater to a diverse clientele, from couples looking for a romantic getaway to families seeking fun-filled holidays at sea. The company also promotes value-added packages, such as Princess Plus® and Princess Premier®, which include benefits like dining, drinks, and Wi-Fi, to enhance the overall cruise experience. Through its user-friendly website, www.princess.com, customers can easily explore available itineraries and current deals, making it convenient for them to plan their next voyage.
Princess Cruises receives a significant amount of negative feedback, with many reviewers expressing disappointment in their experiences. While some customers appreciate the beauty of the ships and the quality of the food, they often criticize the service and reliability.
Common complaints include canceled excursions without proper explanations, poor customer service, and issues with the Medallion class system, which has led to frustration among guests. Safety concerns have also been raised, with reports of inadequate security and incidents occurring in front of staff. Despite a few loyal customers who have enjoyed multiple cruises, the overall sentiment leans heavily towards dissatisfaction, highlighting that Princess Cruises struggles to meet expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 647 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.1 | 21 |
| Sep 24 | 2.0 | 9 |
| Oct 24 | 1.1 | 9 |
| Nov 24 | 1.8 | 11 |
| Dec 24 | 1.8 | 14 |
| Jan 25 | 2.5 | 8 |
| Feb 25 | 1.6 | 7 |
| Mar 25 | 1.3 | 6 |
| Apr 25 | 1.6 | 7 |
| May 25 | 1.0 | 4 |
| Jun 25 | 2.3 | 13 |
| Jul 25 | 2.4 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just wanted to express my appreciation for the excellent customer service provided by Luyanda Chiya who assisted me...”
“I'm so surprised to a company like princess has so many issues with customer safety, with insecure rooms, witnessed c...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | 1.6 out of 5 (poor) | −3% | 647 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Princess Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 1.9).
500 reviews of Princess Cruises. Filter by what matters to you.
We have been on 25 plus princess cruises.. Yes over time things have changed but we still enjoy our time on there ships .We have 3 more cruises booked and look forward to sailing again.
I am not sure why Princess gets bad reviews I have been on 8 Princess cruises and they have been very good, I have never had a problem with them and enjoy myself every time. One con is on the smaller ships the food is not wonderful, but it has been fine and somethings have been great. The other con is the price for the spa treatments, I always do at least one and have always enjoyed them but the prices are High.
Booked a cruise with Zoey for August on Regal Princess at a very reasonable price This will be my sixteenth cruise and never before have I booked with such a helpful and friendly agent Everything was very clearly explained and email confirmation was immediate This morning I was having great difficulty with the on-line booking. enter Victoria who patiently spent an hour helping me with the website These two wonderful ladies are an absolute joy and a great credit to Princess Cruises
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Beautiful ships, delicious food, dedicated crew, and surprisingly affordable prices!!
Everything was perfect on sky princess. Isobel booked everything so that it was seamless getting all the way from Edinburgh to Miami with a fab hotel to start our holiday. The food was incredible especially the buffet. Staff so caring and committed to ensuring we could relax. Entertainment was excellent. The entire cruise could not be faulted. I am always very admiring of the culture and values at Princess cruises which goes from the captain all through the ship.
I have taken numerous Princess Cruise vacations and cannot say enough good things about them. Their ships are kept immaculate, always seeing crew cleaning throughout the day. The entire crew are friendly, professional and courteous. Our stateroom was comfortable, always kept clean and made. The dining venues were plentiful from traditional dining rooms, buffet, specialty pizza called Alfredos, Crown Grill Steak Restaurant, Sabatinni's Italian Restaurant and the International Cafe which is open twenty four hours. The bars and lounges are plentiful. The entertainment was varied and tasteful. I have been on twenty three cruises with Princess, and highly recommend them.
I just wanted to express my appreciation for the excellent customer service provided by Luyanda Chiya who assisted me through an online refund from our previous cruise in December 2024. Luyanda was professional, patient and very helpful throughout the process and talked me through each step to complete which made it so much better and a positive outcome. I was asked if there was anything more she could help with and sent me a copy of our next booked post cruise travel transportation details. We are already happy loyal Princess Cruisers about to embark on our 6th cruise next month again now even more impressed with the admin assistance from Luyanda well done. Thank you again
I love that Princess is so nice organized that you don't have to go thru those long lines to board or get down at the end of your cruise. The crew is very polite & helpful when you need. HIGH FIVE to these amazing people that serve us on this cruise: OZ Entertaiment Director, Andrew THE BEST BARTENDER (he makes the tastiest coffee every morning for us THANK YOU), Moni & Edward at the Dining Room, Johnny Bar on Deck 6 and Alejandro PHOTO SHOP. You guys ROCK! Thank You for the Captain for making a hard but needed decision You guys are great. Will cruise again, people on board are also lovely.
My first but certainly not our last with P&O Ventura. We enjoyed every minute of the Portugal and Canary 13 days . The food was outstanding and In the buffet the crew were serving and I found this so much better than passengers dipping into the food .There had been norvo virus on board but with the constant cleaning the crew were doing I wasn't worried. Our cabin was spotless and cleaned every day . I will definitely go again and again with them
Sky Princess from Southampton to Canaries. Had a great Cruise always appreciate Princess's hospitality and service is good, although when busy bar service is slow. Brilliant guest speaker Sue Holderness who was very entertaining and very friendly around the ship. Entertainment good and plenty to do. 17th floor adults only sun deck is particularly nice for quiet time. We did traditional dining same table time each night which suited us. Main dining food was generally good although we did have a couple of times when it was disappointing. We always have a great cruise as its our holiday, Princess does not disappoint us.
I'm so shocked to see so many negative reviews.....we have just finished a week's cruise from Barcelona to Rome on the Sun Princess and from start to finish we had an incredible experience. From the moment we stepped into the cruise terminal to board, to the housekeeping staff (especially Jayson who was in charge of our room and cleaned it twice a day), to the immense choice of food in The Eatery and Horizons restaurant, and the entertainment each night in The Piazza, O'Malley's Irish Bar etc. If we ever needed help with anything the staff were so helpful and extremely friendly. Also, my wee nephew who was with us and my brother both have allergies and the staff were so accomodating with this. Not a bad word to say about any part of our holiday. However, if we were to go on another Mediterranean cruise we would try and go at a cooler time of year as we found it too hot to tour each place properly. Just another excuse to book again! Will definitely be booking again in the not too distant future and will be highly recommending to all family and friends!
Travelled on Sapphire Princess to Alaska, paid to upgrade to the penthouse suite, already had drinks package. Great wifi. Fabulous cruise. Fifth cruise all different cruise companies This was the best, great food , great staff could not fault the service. Highly recommend.
So impressed~ has wonderful service, and great food! As well as people work really hard, care about you. They put a lot of effort into making things special.
We recently got back from a Princess cruise in Scandinavia and the Baltics. It was a great cruise and we totally enjoyed our trip aboard the Sky Princess. The staff members were outstanding in appearance, work ethic, and friendliness. They genuinely seemed to enjoy their jobs.The food in the dining room was great, with appropriately sized portions. We sat at the same table in the dining room every night and the waiters knew exactly what we usually liked with our food and service. This was actually our first time in staying in an inside room after years of sailing in balcony rooms. Our room had a lot of storage space with open closet for suitcases, a cabinet with shelves, and drawers near the bed and TV area. Embarkation and disembarkation were very smoothly completed. Entertainment was very good, but the music, as with any cruise ship, was way too loud. We left at the beginning of some performances because of the volume. I had to get my medallion fixed twice during the two-week cruise because it wouldn't open our cabin door. But our overall experience was great!
Sun Princess. 13th -20th July. What a gorgeous ship! We were a family of four and had a fabulous time. The ship is stunning! Staff were amazing, a big shout out to Ding our cabin steward who seemed to clean our cabin every time we left the room. We stayed in cabin 10216 and didn’t realise when booking that we had a slightly bigger balcony than other standard balcony cabins. We would definitely book this cabin again. In terms of restaurants the MDR wasn’t really for us. We were sat at the back, in a dark area, it was all very chaotic, slow service, but the food was lovely. We preferred the American Restaurant on deck 8, the staff we so welcoming! The two South African staff Petris, we didn’t get the name of the female assistant but she and Petris are such an asset to Princess! Very, welcoming, very friendly and I could see they were a big hit with other customers. We also loved the Teppanyaki restaurant, the best night of the cruise. We have never laughed so much! The food was second to none. In terms of sun beds we did have problems getting any, on sea days, so we would just go to a cocktail bar for a few hours then later on the day, around 4ish there would be some available. Port days, if you got back earlier around 2pm there would be plenty of sun beds. Being from the Uk, and it being an American Ship, I did miss a decent cup of tea! Only one English tea bag in the room. No tea spoons anywhere in the buffet etc, a miner thing obviously! All in all we had a fabulous time and will return.
Amazing cruise, seamless from start to finish. Food was lovely in buffet could always find something, we avoided the busy times , plenty of seat. Shows AMAZING. Have already booked again.
Beautiful ship, outstanding value, food was amazing. I don't understand the negative reviews. All stuff were so friendly and helpful. Included restaurants were top notch. We went twice on the Princess plus package in a mini suite and a deluxe balcony room, and we have booked again on the same ship.
I have been on 3 different Princess ships: Royal, Regal and Sky, sailed on them all more than once. We have also sailed on many other lines and Princess by far suit ys best. Beautiful ships and fantastic service. Another 4 cruises booked with them - can’t wait!
First time with Sky Princess, just got back from 2 week cruise - wow what an amazing holiday & experience, ship was outstanding - exceeded our expectations, staff were so friendly & helpful 24/7 - Room was lovely and spacious, food was really lovely, entertainment was not as much as we thought but even so was really good. only grip we seemed to be the only ones without on board credit :-( we paid full cost for trip so that was a bit disappointing - overall we are already looking to book nect cruise with Sky LOVED THE SHIP & HOLIDAY
Princess Cruises is a leading cruise line that offers a variety of travel experiences across multiple destinations, including Alaska, the Caribbean, and Europe. The company provides passengers with an array of cruise packages that feature luxury accommodations, onboard dining, and entertainment options tailored to enhance the travel experience. Customers can choose from various promotions, including instant savings on cruise fares and special offers for families traveling with children. Targeting vacationers seeking unique maritime adventures, Princess Cruises aims to cater to a diverse clientele, from couples looking for a romantic getaway to families seeking fun-filled holidays at sea. The company also promotes value-added packages, such as Princess Plus® and Princess Premier®, which include benefits like dining, drinks, and Wi-Fi, to enhance the overall cruise experience. Through its user-friendly website, www.princess.com, customers can easily explore available itineraries and current deals, making it convenient for them to plan their next voyage.
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