Beth and Michael give us a good…
Beth and Michael give us a good experience in this purchase and kept us updates even out of the working hour. We can completely rely on them.

Prospect Estate Agency is a leading property service provider operating in Berkshire, Surrey, and Hampshire. Established in 1990, the company specializes in helping clients buy, sell, rent, and let residential properties. With a strong focus on personalized service, Prospect Estate Agency aims to meet the unique needs of each customer, whether they are first-time buyers, seasoned investors, or landlords managing multiple properties. The agency offers a comprehensive range of services, including property valuations, marketing strategies for sellers, and support for landlords navigating the rental market. Prospect Estate Agency is dedicated to facilitating smooth and successful property transactions, making it a trusted choice for individuals and families looking to achieve their real estate objectives in the Home Counties.
Prospect Estate Agency receives high praise from customers, particularly for the exceptional service provided by staff members like Beth and Michael. Reviewers frequently highlight their professionalism, support, and proactive communication throughout the buying and selling processes.
Many express gratitude for how quickly properties sold, often within a week, and commend the team's ability to manage challenging situations effectively. Consumers appreciate the seamless experience and the personal touch that made stressful transactions more enjoyable. However, a few negative reviews mention instances of unprofessional conduct and mishandling of property viewings, indicating that not all experiences are positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 21 |
| Sep 24 | 4.7 | 19 |
| Oct 24 | 4.9 | 16 |
| Nov 24 | 4.8 | 8 |
| Dec 24 | 4.5 | 18 |
| Jan 25 | 4.9 | 15 |
| Feb 25 | 4.9 | 34 |
| Mar 25 | 4.8 | 28 |
| Apr 25 | 4.4 | 32 |
| May 25 | 4.3 | 12 |
| Jun 25 | 4.7 | 29 |
| Jul 25 | 4.7 | 27 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Beth and Michael supported with both the sale and purchase and were excellent at both ends”
“Subject: Unprofessional Conduct and Mishandling of Property Viewing Dear Sales Manager, Prospect Estate Agency – Rea...”
1,000 reviews of Prospect Estate Agency. Filter by what matters to you.
Beth and Michael give us a good experience in this purchase and kept us updates even out of the working hour. We can completely rely on them.
Beth Murphy was brilliant during the sale of our property. Always quick to respond to queries and kept us well informed during the whole process. We had been struggling to sell with another agent and switched to Prospect as they said they could sell within a certain timeframe which they did :-)
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Beth Murphy/Prospect Estate Agency, made the whole experience of selling my property very easy and very happy with both the outcome of the successful sale, but also the way I was kept informed along the process. Would happily recommend them.
Working with Nikki made the rental experience a pleasure. She was very proactive in guiding me through as a first time renter and was very professional and personable in dealing with issues that needed sorting from the owners side. She was able to quickly get various contractors in to to sort electrical and appliance issues and helped the property improve it's appeal for both prospective renters and buyers. Nikki was great to work with and made the experience with Prospect a 10 out of 10 experience for me.
I was shown round several properties by Charlotte, she was very Helpfull knowledgeable. I would definitely recommend to anyone looking for rental accommodation in the area.
We had a great experience working with Charlotte! As first-time renters, we weren’t sure what to expect, but Charlotte made the whole process smooth and easy to understand from start to finish. She was always friendly, responsive, and happy to answer all our questions—no matter how small. Charlotte kept us updated at every step and really helped take the stress out of the process. Now that we've been handed over to the property manager, we just wanted to say a big thank you for all your support in getting us to this stage. We’re really excited to move into our first rental home, and Charlotte played a big part in making that happen!
Charlotte has been an amazing help she has a lovely high energy attitude and has made a lot of this really easy understand as someone from a different country first time renting in the uk charlotte has made this a breeze and her efforts are greatly appreciated
Charlotte Morgan was very professional and helpful throughout the entire process. She gave us all the details we needed about the property and made sure everything was clear. Our experience was very smooth and quick thanks to her. She answered all our questions and made the whole process easy. Highly recommended!
Prospect recently sold my house in Birch Hill, Bracknell, and I used the local office. on an initial interview and sign up I was asked what price I considered to be fair for the place, which we agreed upon. photos where taken, drawings drawn up and a description was written and all were posted. nothing much happened in the way of interest for some time, then I realised my photos and description made no mention of the utility area, so anyone looking at my house would see a dishwasher and no means to do laundry. I asked that this be corrected, and after a few days this was amended. During the second week I noticed a further omission to their posting, my integral garage was not on the plans or admitted to in the description, My street has loads of garages but not all are owned by the property they front onto. It took a week and some lame apologies to put this right, but by now Prospect then came around to a follow up interview suggesting I could create more interest if the price was reduced. It was agreed that the price be lowered and advertised as " no upper chain " this was meant to generate more interest and hopefully get a number of prospects interested and maybe uplift the asking price. This did not happen, a firm offer came in which was even lower than my reduced price, and I was advised to accept this offer. Prospect Estate Agents let me down by setting a timescale but not showing my premises in its best light. I would not use them again !!!
Charlotte showed me a couple of properties and was very knowledgable! Would reccomend Prospect Wokingham
We’ve been working with Prospect in Farnborough since moving from Durham to the South for the first time. Claudia has been really helpful in getting all our documentation sorted prior to our move in and is always prompt at responding to emails, thank you :)
Charlotte Morgan was so helpful when I was searching for a property. She was really efficient and always answered any questions I had quickly. I would highly recommend Charlotte!
Pleased to say that I have always found Matteo and the Wokingham team helpful and reliable when needing their services. A special mention for Charlotte Morgan who is a fab point of contact who delivers on her word - something very important when you live 2 hours away from their office. Keep up the good work 🙂
Bernadette Martin was so brilliant at keeping us updated on the progress of our sale. Always answering any questions we had quicker than our solicitor. Well done Bernadette and thank you.
Really easy experience and no hassle. All sorted quickly and love the property. My account manager was Charlotte Morgan and she was super helpful and got everything done quickly. Cant reccomend enough!
I am landlord with prospect, if you are looking for an estate agent. trust me don't go with them, expecially reading one. very disappointing service. rent pay not on time. NANCY IS WORST AGENT IN UK
Great service from Charlotte, she was clear , knowledgeable and informative and was very friendly! Would definitely recommend her and the prospect team.
Prospect Estate Agency is a leading property service provider operating in Berkshire, Surrey, and Hampshire. Established in 1990, the company specializes in helping clients buy, sell, rent, and let residential properties. With a strong focus on personalized service, Prospect Estate Agency aims to meet the unique needs of each customer, whether they are first-time buyers, seasoned investors, or landlords managing multiple properties. The agency offers a comprehensive range of services, including property valuations, marketing strategies for sellers, and support for landlords navigating the rental market. Prospect Estate Agency is dedicated to facilitating smooth and successful property transactions, making it a trusted choice for individuals and families looking to achieve their real estate objectives in the Home Counties.
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