Poor CS, don’t respond to complaints, don’t refund when promised.
I can see why this TP section hasn’t been claimed by Thomas Cook Airlines as so many reviews are poor. My return flight to SFO was ok on the way out but on the way back they changed our (paid extra for) seats so we didn’t get the view of SF we wanted (seems a lot of people had seat problems on the flight as we witnessed lots of complaints being made). Also no tea and coffee available on a 10 hour flight - eerrrrr what???? Not even offered soft drinks for free instead. The worst bit was trying to get issues resolved back home and get a refund for the seats they didn’t supply us. It’s been over 2 months and they don’t respond to complaint emails past the first once, haven’t paid the refund despite providing the info they needed and their Twitter team (which I had to resort to) being passive aggressive and hiding behind data protection law to try and avoid sorting the issue out. Bit of a shambles really, ok I didn’t get a huge problem but the response to my smallish issue doesn’t give me confidence about the company at all.
