Trumpia is a leading provider of automated texting software, specializing in text message automation services designed to enhance communication for businesses. The company offers a user-friendly platform that enables organizations to engage with their audiences effectively through SMS marketing. With features that prioritize ease of use and prompt customer support, Trumpia caters to a diverse clientele, including well-known brands such as Jamba Juice, Chick-fil-A, and Omni Hotels. Targeting businesses looking to improve their marketing strategies and internal communication, Trumpia's solutions help clients achieve measurable results, such as increased response rates and revenue growth. Offering a comprehensive suite of services at competitive pricing, Trumpia aims to streamline customer interactions while ensuring a personalized approach to audience engagement.
Reviewers generally find Trumpia to be a fantastic and easy-to-use platform, particularly praising its responsive customer support and effective features for communication. Many customers appreciate the quick replies from the support team, highlighting the professionalism and courtesy of staff members like Zach and Iggy.
However, there are significant concerns regarding the reliability of the service, with multiple users reporting issues such as system downtime and difficulties in utilizing purchased credits. Some customers express frustration over the company's refund policies, feeling misled about the service's capabilities and experiencing delays in activation. Despite these criticisms, the overall sentiment leans positive, with many users satisfied with the platform's functionality and support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 17 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2024.
| Month | Average | Reviews |
|---|---|---|
| Nov 23 | 1.0 | 1 |
| Dec 23 | 5.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | 5.0 | 1 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | 5.0 | 2 |
| Jul 24 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 17 most recent reviews.
“They have been easy to work with”
“The sales rep was very helpful and informative when onboarding my account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Email Marketing.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | — | 17 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | −67% | 199 |
Bottom line: Trumpia is #4 of 5 on overall rating in this group. On service, Remote Utilities scores higher (4.8 vs 3.8).
17 reviews of Trumpia. Filter by what matters to you.
Over a year ago
We use Trumpia as a white label and there really is nothing we can complain about. Great system, does exactly what we (and our customers) need, and the support is first class.
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Trumpia is fantastic! The program is easy to understand and navigate. When I have a question their team is fast to respond and easy to work with. Our customers love getting text message reminders for appointments. Overall an excellent program and team behind it!
The sales rep was very helpful and informative when onboarding my account. Once onboarded, the service was fine for the first few 2-3 weeks. After spending over $4,000 in credits for the first 2-3 weeks, we decided to purchase more credits and reloaded for another $4,120. Then that's when the problems started. After a week of texting, our messages started becoming undeliverable. In addition, my account was clearly hacked and Trumpia refused to acknowledge the security breach and wanted to place the blame on me. Long story short, I decided to cancel (with half of my credits remaining). My sales rep even confirmed that cancellation and refund request was already placed, and that he was waiting for his billing director to come back from vacation. All of this is documented from 6/13/24. My recurring billing date was on the 21st, and cancellation was done on the 13th. Guess what? Not only did I not receive a refund (should've been appx $2k), they charged me another $4,120 again on the 21st. If you are interested in mass texting, I would advise you to stay away from this company. I will be pursuing litigation for breach of data and unauthorized credit card charges. They could've simply reversed the $4k charge and denied the refund, but now they will have to cover my attorney fees as well.
They have been easy to work with! When I had a question I reached out to support and I got an answer within a few hours. I really appreciated the timeliness of their response so I could keep working on my project.
We use Trumpia as a white label and there really is nothing we can complain about. Great system, does exactly what we (and our customers) need, and the support is first class.
No matter what the issue is or how big/small, Zach is ALWAYS ready to assist! The support team has also been great to respond when needed. The courtesy is also beyond top notch!
We used Trumpia to execute a text-based survey. This was a new tool for us and there was a bit of a learning curve. Getting past some regulatory hurdles took about a month. Throughout the process, the folks at Trumpia were helpful and responsive. Our account manager Zach was very knowledgeable and ensured that our campaign was a success. Downloading responses was a quite tedious but apparently, they are working on improving this function.
This company over promises and under delivers. They said we could text our clients. Nope. It would take a long and drawn out process to get all clients to agree to texting. They told us otherwise. They said we could email and text as often as we wanted. This was a lie
Trumpia seems to be down extended periods each and every month. You will not get a refund if you buy credits and then are unable to use them befcause their system is down. Use one of the more reliable options out there.
Awful customer support. They continue to have issues preventing any of my automation messaging to work properly and when I try and call their technical support nobody is there to pick up the phone and help.
Stay away from this company. Is nothing but a scam. After I did pay (in advance) they keep told me that “ your service will be ready in one week to be use”. After a month I got tired to waitt and I request to cancel my account. They refuse to refund my money so I had to call my bank to get my monney back
It is a great tool for us to send messages to prospective students. I like the feature that allows to clean up landlines and I also like the reporting.
Thank you! It has been a great experience working with Trumpia! It has done wonders for our business!
Trumpia is a great way to reach all of my employees at one time. It is simple and easy to use while being very effective. I have zero regrets with this service.
TRUMPIA IS AN EXCELLENT RELAIBLE PLATFORM TO REACH MASS AUDIENCES. THERE'S RARELY A GLITCH, AND WHEN THERE IS A SLIGHT SNAG, THE CUSTOMER SERVICE IS EXPEDIENT, PROFESSIONAL, AND ABOVE ALL, PATIENT AND KIND!
The only account manager I’ve had experience with, Iggy, has been nothing but a complete professional. I’ve gotten some great advice and quick responses when I needed help.
Pros: Reliable system Price Loads of features Fast support ticket resolvement Cons: Sheer volume of features can clutter the interface Not really a con per se, but their compliance logic can surprise me. I get the need for it, but that doesn't mean I like it.
Trumpia is a leading provider of automated texting software, specializing in text message automation services designed to enhance communication for businesses. The company offers a user-friendly platform that enables organizations to engage with their audiences effectively through SMS marketing. With features that prioritize ease of use and prompt customer support, Trumpia caters to a diverse clientele, including well-known brands such as Jamba Juice, Chick-fil-A, and Omni Hotels. Targeting businesses looking to improve their marketing strategies and internal communication, Trumpia's solutions help clients achieve measurable results, such as increased response rates and revenue growth. Offering a comprehensive suite of services at competitive pricing, Trumpia aims to streamline customer interactions while ensuring a personalized approach to audience engagement.
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