American Airlines is a major airline headquartered in Fort Worth, Texas, offering a comprehensive range of air travel services. The company operates both domestic and international flights, providing passengers with various options for travel to numerous destinations worldwide. American Airlines is known for its extensive route network and commitment to customer service, catering to both leisure and business travelers. The airline offers a variety of services including flight booking, in-flight amenities, and loyalty programs, designed to enhance the travel experience for its customers. American Airlines serves a diverse clientele, from vacationers seeking affordable travel solutions to corporate clients requiring efficient and reliable transportation for business purposes. The company aims to meet the varying needs of its passengers through its diverse offerings and strategic partnerships within the aviation industry.
American Airlines receives mixed feedback from its customers, with a notable divide in experiences. While some reviewers praise the airline for its excellent service and in-flight entertainment, highlighting enjoyable flights and accommodating staff, many others express frustration over significant delays and poor customer service.
Complaints about long wait times for assistance, lost baggage, and inadequate compensation for delays are prevalent, with one customer reporting a staggering 19-hour wait for a flight. Additionally, the new "first class" experience has been criticized for lacking the luxury it once offered. Despite these issues, a segment of loyal customers continues to appreciate the airline's reliability and overall quality. Overall, the sentiment leans negative, reflecting the challenges faced by American Airlines in meeting customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 18 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 18 most recent reviews.
“American Airlines phone number +1(833) 748-2768 Cancelations & New Booking & Changes & With Airlines Phone Number 24/...”
“Got delayed by 19 hours waiting on a flight from NYC to Chicago, got no composition other than a $50 travel voucher w...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 18 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: American Airlines is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 3.1).
18 reviews of American Airlines. Filter by what matters to you.
I used to always enjoy flying first class but American Airlines took first class to a very "classless level". On a 5 hour trip to Vegas they served woke sandwiches covered with in saranwrap, packages of snacks and let a train of coach customers use the bathroom. We fly coach now, bring our own snacks and use the concourse bathroom before take off.
Only had food for sale and ran out by the time they got to me. I was famished when I finally landed in Philly.
Nothing fancy. It does what it says on the tin. The delays are the most annoying part. Poor customer service.
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 56% are 1–2★.
I was recently trying to use my US Air miles to buy a ticket, i was apparently 60 miles short of the amount that I needed -- their system for using miles is very very confusing. Different flights during different hours on the SAME day can be different amount of miles, even to the same destination!! Didn;t make sense. Ended up paying with cash for the ticket, and my miles are still sitting there unused... whats the point?
American Airlines is a major airline headquartered in Fort Worth, Texas, offering a comprehensive range of air travel services. The company operates both domestic and international flights, providing passengers with various options for travel to numerous destinations worldwide. American Airlines is known for its extensive route network and commitment to customer service, catering to both leisure and business travelers. The airline offers a variety of services including flight booking, in-flight amenities, and loyalty programs, designed to enhance the travel experience for its customers. American Airlines serves a diverse clientele, from vacationers seeking affordable travel solutions to corporate clients requiring efficient and reliable transportation for business purposes. The company aims to meet the varying needs of its passengers through its diverse offerings and strategic partnerships within the aviation industry.
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