Gaye

Apr 7, 2023

This is the third time I’ve used the…

This is the third time I’ve used the service and had women doctors that were rude, self opinionated and didn’t understand what I was asking them for. I asked quite a young doctor that I needed a gynaecology appointment and she wanted all the details. So I said, well I don’t want to talk to you about it. I want to talk to the gynaecologist about it otherwise why am asking for a referral? Then I said I’m post menopausal which means that my question is not the menopause. It’s something completely different and it’s not just one question. I have a few questions to the gynaecologist and I don’t need to talk to you about it and she persisted going on about referring me to endocrinology, and I said no, I don’t want to go to endocrinology. I want to go to the gynaecologist who I know and trust - now you’re starting to really annoy me. So I’m using this service as the GPS are busy - and as I pay for it - it’s not free. I Expect a better service than this - I don’t get a salary so this is very important to me to have reliable service that doesn’t stress me out. So if you’re not going to do it I’ll take my business elsewhere. I’ll tell the service that you upset me By making a simple referral really complicated and over labouring a point - due to her arrogance and unwillingness to listen She did not follow duty of care and do no harm. Then I told her that she should know better as a doctor to carry on labouring a point when it wasn’t the answer to the question. If she had any training at all, she would’ve picked up that I’m also spectrum Neurodivergent and would’ve stopped but she didn’t. So when I said to her I need to stop now and go because this is not working for me - she kept making excuses and I said no, just stop talking. I certainly won’t be recommending this company anymore via bhsf. I shall leave because I think you’re appalling as a doctor. The Reason that I know that’s not how they’re supposed to deal with patients because I’ve worked in the NHS setting up independent treatment centres and they do not grill their patients and upset them - then carry on upsetting them when they can see that they’re clearly distressed. So I told her you need to do some well being and communication training on how not to upset your patients.