Is HealthHero a legitimate company?
Yes, HealthHero is a legitimate company with a high rating of 5/5 from numerous verified reviews. Customers frequently report positive experiences, highlighting quick appointments and professional service.

HealthHero is recognized as Europe’s largest digital-first clinic, providing comprehensive healthcare services to over 30 million patients. The company offers a wide range of medical services, including general practitioner consultations, mental health support, and extended care options, all facilitated by a network of more than 3,000 qualified clinicians. HealthHero’s platform is designed to make healthcare accessible and convenient, utilizing digital technology to connect patients with healthcare professionals. Targeting individuals seeking efficient healthcare solutions, HealthHero caters to a diverse customer base that values timely access to medical advice and support. By leveraging telemedicine, the company aims to enhance patient experience and streamline the process of receiving medical care, ensuring that users can manage their health needs remotely. With a commitment to quality and accessibility, HealthHero continues to expand its services to meet the growing demands of the digital healthcare landscape.
HealthHero receives mixed feedback from its users, reflecting both commendable service and notable shortcomings. Many customers praise the quick and efficient appointment process, often highlighting the convenience of booking and the speed of consultations, with some reporting appointments within hours.
Reviewers appreciate the professionalism and empathy of the medical staff, noting that their concerns are addressed thoroughly during consultations. However, a significant number of complaints focus on issues with service reliability, particularly regarding prescription fulfillment and communication. Some users express frustration over not receiving promised follow-ups or prescriptions, which detracts from their overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 109 | 100% | +2.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 3 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 2.5 | 2 |
| Apr 25 | 2.6 | 5 |
| May 25 | 1.0 | 2 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 4.6 | 35 |
| Aug 25 | 5.0 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 109 most recent reviews.
“Second time using this service — quick and efficient; online profile with key medical history”
“Absolutely useless, called to get repeat prescription as wife out of meds, told next available appointment Monday aft...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | 3.4 out of 5 (fair) | 2.5 out of 5 (poor) | +118% | 109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: HealthHero is #5 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 2.5).
109 reviews of HealthHero. Filter by what matters to you.
Over a year ago
When you can’t get an appointment with your own doctor and you really need a specific prescription, health hero provided a lot of reassurance.
Over a year ago
Second time using this service — quick and efficient; online profile with key medical history. Super convenient and very quick appointments. Obviously, unsuitable when physical examination essential,... See more
Over a year ago
Absolutely Excellent Service I strongly recommend 👌
Over a year ago
6 hours from calling to appointment one day before a holiday. Very simple to book and get online for the appt. Good use of photos to aid and questions were germane. Happily recommend
Quick answers to the questions people ask most.
Yes, HealthHero is a legitimate company with a high rating of 5/5 from numerous verified reviews. Customers frequently report positive experiences, highlighting quick appointments and professional service.
No, HealthHero is not a scam. The platform features verified reviews that indicate reliable service and consistent customer satisfaction, with many users praising their support and efficiency.
HealthHero offers convenient online medical consultations, allowing patients to book appointments with qualified doctors quickly and efficiently, as noted in reviews praising their fast process.
HealthHero accepts various payment methods, including credit and debit cards. Customers appreciate the straightforward payment process, which complements their overall positive experience.
You can contact HealthHero through their website or customer support hotline. Many reviews highlight the responsiveness and helpfulness of their support team, ensuring that customer concerns are addressed.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 51% of recent reviews are 4–5★ and 49% are 1–2★.
When you can’t get an appointment with your own doctor and you really need a specific prescription, health hero provided a lot of reassurance.
Second time using this service — quick and efficient; online profile with key medical history. Super convenient and very quick appointments. Obviously, unsuitable when physical examination essential, but for routine or other adisory matters, perfect !
Absolutely Excellent Service I strongly recommend 👌
6 hours from calling to appointment one day before a holiday. Very simple to book and get online for the appt. Good use of photos to aid and questions were germane. Happily recommend
My concerns were addressed, appropriate advice was given followed by a great amount of support regarding my medical treatment. I've never had such a detailed, lengthy medical appointment before where all my needs were addressed. Highly recommend this service.
Consultation was made on the day and on time. I explained my medical situation which was discussed and a helpful conclusion made with reassurance. I left feeling grateful, and comfortable to pursue the matter which lead to a good result.
Very fast process from start to finish
this is a brilliant service promoted by a very good company
Great service,very professional Highly recommend 👌
Lots of appointments are available with a choice of telephone or online options together with the opportunity to choose a male or female doctor. The doctor was helpful and provided me with the outcome that I was looking for.
Never received my prescription. Called to raise the issue which they promised to resolve and then never heard back.
I needed help and probably a prescription and I needed right at that time and I got an appointment really soon and a really lovely and empathetic doctor who's service was really outstanding. I felt heard and understood. He was fantastic!
I was very pleased with how easy it was to book my appointment and how quickly I was seen. My consultant was very friendly, listened to me, didn’t rush me and explained things well to me. I came away confident in what I had been told
Absolutely brilliant, super quick, friendly and reliable. Gave sound advice after listening to all my concerns.
Dr Siddiqui saved me from permanent hearing loss and for this, I can't thank her enough. I woke up with sudden hearing loss in one ear few days earlier, which NHS minor injuries clinic diagnosed as blocked tubes and no treatment. Dr Siddiqui disagreed and treated my condition as SNHL, which is a serious condition and if untreated within a short window, can result in permanent damage. She correctly prescribed high dose steroids, and urged me to seek specialist treatment. I can happily report the steroids did the trick and my hearing has returned, with no lasting damage. However, if she hadn't responded with urgency, I would have been left with a very different outcome and likely deaf in one ear. I can't thank her enough. This is a crucial service Health Hero provide.
Amazing from start to finish the whole process.
This an excellent professional and convenient service
Very good and quick efficient service, spoke to a GP the same day
I was able to get an appointment with the GP quickly. I felt I was listened to and that they understood how I felt about my condition.
Quick response to my phonecall and quickly appointed a phone call with a doctor who reassured me on the symptoms I provided to her
HealthHero is recognized as Europe’s largest digital-first clinic, providing comprehensive healthcare services to over 30 million patients. The company offers a wide range of medical services, including general practitioner consultations, mental health support, and extended care options, all facilitated by a network of more than 3,000 qualified clinicians. HealthHero’s platform is designed to make healthcare accessible and convenient, utilizing digital technology to connect patients with healthcare professionals. Targeting individuals seeking efficient healthcare solutions, HealthHero caters to a diverse customer base that values timely access to medical advice and support. By leveraging telemedicine, the company aims to enhance patient experience and streamline the process of receiving medical care, ensuring that users can manage their health needs remotely. With a commitment to quality and accessibility, HealthHero continues to expand its services to meet the growing demands of the digital healthcare landscape.
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