APT River Cruises & Tours
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Overall 2.5* if you include head office
I have actually lowered my review score in the light of poor customer service and derisory loyalty incentives for previous passengers. In general the tour experience we had was as expected. The tour staff and hotels in Cambodia and Vietnam were good. The food on the boat was as we expected. The main gripes were probably due to our age, we were 15-20 years younger than most people on the trip/boat. *The gym on the boat, if you are interested in that, sub par. Cheap badly functioning multi-gym and no other weights/resistance equipment or spin bikes. *The cruise excursions were quite repetitive & not great - many village houses were visited. We rushed round the Cu Chi tunnels and were not allowed to watch the introduction film, until someone insisted. The shooting range was also out of bounds to us for some reason … *The cruise onboard entertainment 🥺, how many times can you listen to a pianist playing, “how much is that doggy in the window?” Or watch the chef carve fruit. Many missed opportunities here to easily enrich the cruise experience. I did try to feed this back in private messages to APT - to allow them to address or respond, however their system of dealing with feedback is shambolic to non existent. Eventually I emailed the CEO about the promised loyalty discount code which never arrived, after a month of unacknowledged emails. The sales director has apparently now forwarded my emails to customer service … Really these are the lengths you have to go to! The moaning points are relatively easily dealt with - if they are heard by APT. But they aren’t interested in feedback.
