Jeff Brunner

Feb 17, 2024

Don't fly with Porter. They lie to avoid compensation for delays/cancellation

Every airline I've traveled with has always compensated for flight delays/cancellation. Porter does not, and uses 'Safety reason' as their scape goat to not compensate their customers. Even though it also mentions that the previous flight was late From Porter Website If your arrival at the destination airport that is indicated on the original ticket is delayed by 3 hours or more and that delay arises from causes within our control (but not related to safety) rather than circumstances which Porter could not have avoided by any reasonable measures (such as air traffic control decisions, adverse weather, political instability or security risks); 3 or more hours, but less than 6 hours: CAD$125 6 or more hours, but less than 9 hours: CAD$250 9 or more hours: CAD$500 My flight was delayed 10 hours with absolutely 0 compensation. Any other airline would give something to compensate. It is actually required by law to compensate accordingly depending on the length of delay. How does Porter get away with not doing it, they mark it as 'Safety reason'. Anything that would put passengers in danger, but does not include mechanical. Neither the airport I was departing from or travelling to had anything going on that would be considered one of the actual safety reasons that would permit an airline to not compensate. Porter is the worst airline I have dealt with to date and I've flown flair. Gave them a chance and they've lost my business. I fly every 2 weeks like clockwork and will be sticking with WestJet from here on out