Claude Lucente
1 review
Featured
Re-booked on another flight with no notice and no reason
I had booked a flight from Victoria to Toronto with 12h54 departure. I tried to check-in online the day before only to discover that my wife and I were re-booked on another flight departing at 22h05. We were never notified about the change. The reason I was given by their customer service rep is that the flight had been re-scheduled but no explanation as to why I was not notified. When I got to the airport for the 22h05 flight I was told by the check-in agent that the 12h45 flight left on time that afternoon and was not fully booked. I felt totally disrespected. Porter will no longer get any of my money.
