ACE Fitness is a recognized provider of health and fitness certifications, continuing education, and resources aimed at empowering fitness professionals. The company offers a diverse range of certification programs, including personal trainer, group fitness instructor, health coach, and medical exercise specialist certifications. ACE Fitness also provides ongoing educational opportunities and career resources designed to support fitness professionals in their growth and development within the industry. Targeting fitness enthusiasts, aspiring trainers, and seasoned professionals, ACE Fitness focuses on enhancing knowledge and skills through its comprehensive educational offerings. With a commitment to advancing the field of health and fitness, ACE Fitness equips its customers with the tools they need to promote wellness and facilitate meaningful lifestyle changes in their communities.
ACE Fitness receives significant criticism for its customer service, which many reviewers describe as poor and unresponsive. Customers express frustration over long wait times for email replies, ineffective chat support, and difficulty reaching anyone by phone.
Several individuals report issues with lost materials and unfulfilled services, leading to a sense of distrust in the company. Despite these complaints, some reviewers appreciate the quality of the certification programs and the wealth of information provided in the courses. A few highlight positive experiences with study materials and the helpfulness of practice tests. However, the overwhelming sentiment points to a lack of adequate support and communication, overshadowing the positive aspects. Overall, ACE Fitness struggles with customer service, leaving many consumers dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 11 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 2.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 11 most recent reviews.
“2 stars for the content - minus 3 for the VERY poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Professional Training.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | — | 11 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 57 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | — | 25 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 37 |
Bottom line: ACE Fitness is #5 of 5 on overall rating in this group. On service, Truka scores higher (5.0 vs 1.9).
11 reviews of ACE Fitness. Filter by what matters to you.
Over a year ago
They are an awful company they do not listen at all. I bought there GFI course and then when done went to try to take the test first it wasn’t working and they told me take in person which I can’t do... See more
Over a year ago
Student support is almost non-existent. There is no place to ask a question, and when you call them, you are either transferred to multiple people prior to being placed on hold (as long as 18 min befo... See more
Over a year ago
No online proctor ever showed up. So I lost my chance to take the test. Now I have lost my money and have no opportunity to test since it was a re-schedule, unless I want to pay hundreds of dollars. B... See more
Over a year ago
when i got my certification abt 5 years ago, Ace offered great customer service. That is no longer true. It's very difficult contacting anyone for help and Im running out of options for CE. I've t... See more
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They are an awful company they do not listen at all. I bought there GFI course and then when done went to try to take the test first it wasn’t working and they told me take in person which I can’t do not possible when I asked for me money back because I couldn’t take it they said sorry not our problem. So I’m not able to get certified now. I highly suggest going somewhere else. Bad company and bad tech support.
Student support is almost non-existent. There is no place to ask a question, and when you call them, you are either transferred to multiple people prior to being placed on hold (as long as 18 min before I hung up), or the machine operator tells you that nobody at the company is available to take your call, or they offer the option to call you back (only heard that once and nobody did). One lady who took my call told me to access a topic on the website where I could ask my questions but I have not found it amongst the many links. I left 2-3 voice messages throughout the course of a week saying that I can't figure out a short paragraph on pg 515 and received no reply and asked if they thought that I had done something to someone in customer service and that if they thought that, that it wasn't me, because I'm unable to get through to anybody. I do not even WANT to talk with them now, and I'm just regretting that I even purchased this from them entirely.
No online proctor ever showed up. So I lost my chance to take the test. Now I have lost my money and have no opportunity to test since it was a re-schedule, unless I want to pay hundreds of dollars. Because their online proctor never showed up! I showed up.
when i got my certification abt 5 years ago, Ace offered great customer service. That is no longer true. It's very difficult contacting anyone for help and Im running out of options for CE. I've tried to download a couple of classes but they won't show up in my account. Im wasting more time just trying to keep my certification current. The offer online chats but lately no one is available to chat. Terrible customer service
I received my PT certification here. I bought a hardcopy of the book, the workbook & access to ACE Answers. The best part was the study group. The practice tests were also helpful. I did received some CE classes for free through my ACE membership, and I feel that I learned a lot about the industry. I do most of my CE classes through NASM & I do get ACE credit if I get the "special code" from NASM so that ACE can find it in the catalog. I thought the process of counting CE was straight forward. The one time I did have a question, I was able to get it answered by phone right away.
Terrible customer service. My textbook was lost in shipping and I've spent a week trying to get hold of anyone. Chat doesn't work. Email doesn't work. Phone doesn't work. Take your business elsewhere
ACE is a very real structured organization that is designed to make money and insult one’s time and intelligence. The past failure rate is very poor 1 out of 3 or 65%. Seems like if you were in a business to help change lives or save lives you would have the goal more attainable than 65%. I believe that they deliberately arrange their test questions according to the ones you miss during your study sessions. Also a lot of the questions are never clearly discussed when you’re studying for the exam. The proctor system is a total waste. Very unprofessional and time consuming. I called to make a complaint and tell of my experience a week ago and a representative said they would get back with me but as usual no response.
This company is pretty bad, I've enrolled on the health coach program and after 1 month they told me on my dashboard that i must take personal trainer course to take my exam , so i told them i can't take the course because it's expensive for me as a student after that i told them i wanna make a refund they told me i can't because my refund is expire but i kept talking to them to take my money back and they were pretty slow on the process of the refund and there's someone on there team told me we will take 30% of your money i agreed on this but after they gave me my money back they took more than 30% like the lied on me!!!, for real i don't recommend this website
2 stars for the content - minus 3 for the VERY poor customer service. It takes an Act of God to get someone to respond to an email and the chat is always offline. Not much luck getting through on the phone. Courses are solid but no preview available, you cannot print a transcript so you have to scribble notes or keep pausing and starting. Website not easy to navigate. They will email you daily if you let your cert or Power Pass lapse but seem to conveniently ignore all other inquiries. I've taken several courses whose name was changed so it was difficult to find my certificate. I passed my GX course alomst 4 years ago yet it is still showing as "incomplete" in my portal.... If you are looking for a Personal Training cert, go with NASM or ACSM who has great service and support.
I purchased a website build service from ACE FITNESS for $479, expecting to receive the agreed-upon deliverables. However, I have yet to receive anything in return for my payment. They want me to spend more money for a different service. There was no indication at the time of purchase that I would be ineligible for a refund or transfer of services after a 6 month period. I was informed by email after purchase, that if my content form was not submitted within six months of the purchase date, additional fees might apply. The additional fees are actually an entire new purchase of nearly $400/year. This critical information about the six-month expiration policy was not disclosed until after the purchase was made, which seems both deceptive and potentially fraudulent. As a longtime customer of Dr Sears Wellness Institute (now owned by ACE), I am extremely disappointed and concerned about the fairness of this transaction. It feels like a "use it or lose it" trap, where essential terms were hidden until after purchase. I urge others to be cautious and ensure they fully understand all terms and conditions before making a purchase with this company. Those terms and conditions probably don't exist. My experience has been frustrating and has raised serious concerns about their business practices.
I recieved my certification from this company. It was a wealth of information i loved. HOWEVER, trying to do continuing ed was a difficult task. I got poor information regarding the process.
ACE Fitness is a recognized provider of health and fitness certifications, continuing education, and resources aimed at empowering fitness professionals. The company offers a diverse range of certification programs, including personal trainer, group fitness instructor, health coach, and medical exercise specialist certifications. ACE Fitness also provides ongoing educational opportunities and career resources designed to support fitness professionals in their growth and development within the industry. Targeting fitness enthusiasts, aspiring trainers, and seasoned professionals, ACE Fitness focuses on enhancing knowledge and skills through its comprehensive educational offerings. With a commitment to advancing the field of health and fitness, ACE Fitness equips its customers with the tools they need to promote wellness and facilitate meaningful lifestyle changes in their communities.
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