Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
Aegean Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and significant delays. Reviewers frequently report issues with baggage handling, including lost luggage and delays in delivery, leading to frustration during their travels.
While some customers appreciate the friendly staff and complimentary services like food and drinks, these positives are overshadowed by complaints about the airline's reliability. Instances of canceled flights and inadequate customer support further contribute to dissatisfaction, with many feeling that their concerns are not addressed. Despite a few positive experiences highlighting good flight quality, the majority of reviews reflect a troubling pattern of service failures. Overall, Aegean Airlines struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.3 | 43 |
| Sep 24 | 1.5 | 33 |
| Oct 24 | 2.4 | 34 |
| Nov 24 | 1.6 | 23 |
| Dec 24 | 1.9 | 21 |
| Jan 25 | 2.3 | 19 |
| Feb 25 | 2.1 | 17 |
| Mar 25 | 1.9 | 20 |
| Apr 25 | 1.4 | 25 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.7 | 31 |
| Jul 25 | 1.7 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“SO FREUNDLICH UND ESSEN UND TRINKEN WAR KOSTENLOS”
“Horrible service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | −16% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Aegean Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.4).
500 reviews of Aegean Airlines. Filter by what matters to you.
Wir sind ab Friedrichshafen mit Aegean das erste Mal geflogen. Es waren beides Mal gute Flüge mit sehr nettem aufmerksamen Team. Economy bietet wie immer nicht viel Beinfreiheit, aber es ist ja überall so. Der Abzug von einem Stern kommt daher, da man leider weder beim Hin- noch beim Rückflug online einchecken konnte. Das wäre für uns sehr hilfreich gewesen.
Ser tilfældigvis at Aegean Airlines får særdeles dårlige anmeldelser hvilket overrasker mig meget - vi er i Grækenland flere gange om året og foretrækker hel klart Aegean sammenlignet med andre selskaber med direkte flyvninger fra Danmark. Det samme gælder børn, svigerbørn og børnebørn.
Auch auf Flügen innerhalb von Europa gibt es einen warmen Snack. Personal ist freundlich und auch mehr als bei anderen Flügen. Unser Flug ging von Athen nach München. Alles sehr gut. Aber mir kam der Abstand der Sitzreihen sehr eng vor.
Quick answers to the questions people ask most.
Yes, Aegean Airlines is a legitimate airline with a significant number of reviews from real customers. While it has received mixed ratings, many travelers have shared positive experiences regarding its service and flight quality.
Aegean Airlines is not considered a scam. Verified reviews indicate that while there are concerns about delays and customer service, many customers have successfully flown with them and received appropriate assistance.
Aegean Airlines provides scheduled flights across numerous destinations, including complimentary services like snacks and beverages on board, as noted in several positive reviews.
Aegean Airlines accepts various payment methods including credit and debit cards, as well as online payment options, making it convenient for customers to purchase tickets.
Customer complaints regarding delays and lost luggage have been noted in reviews. Aegean Airlines typically addresses these issues through their customer service channels, although some customers have expressed frustration with the responsiveness.
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Ich habe mit Aegean Airlines gute Erfahrungen gemacht. Flug mit kostenlosem Snack und Getränke, freundliches Personal. Auf dem Rückweg von Athen nach Frankfurt haben wir für meine Freundin ( gebroches Bein) Hilfe am Flughafen gebraucht. Nach vorherigem Hin und Her mit der Airlines haben wir dann aber einen tollen Service in Athen und auch bei Ankunft in Frankfurt erhalten. Besonderen Dank geht an Fr. Dimitra Ko., ohne die wir es am Flughafen nicht geschafft hätten.
Volo A/R da Roma per weekend in bassa stagione Andata puntualissima, ritorno con un moderato ritardo per problema tecnico su aereo in fase di rollaggio: sbarcati, organizzato veicolo alternativo e reimbarco in tempi record. Personale sempre gentile Posti un po’ strettini per passeggeri medio/alti, ma in linea con classe biglietto (economy). Check in on Line facile. Risceglierei la stessa compagnia
Online check in was smooth, cabin crew polite and curteous. Coffee would be nice on morning flights.
Op zich een goede maatschappij..maar alsjeblieft...Zorg ervoor dat mensen verteld word, of ze voor of achterin moeten instappen.Bij deze maatschappij,lopen de grieken altijd kris kras door het vliegtuig heen.Bijzonder irritant, want dit gaat zelfs zonder pardon.Ook het personeel stoort zich daar zichtbaar aan, echter kunnen zij dit juist in goede orde laten verlopen, als ze wisten hoe.Ze zijn het gewoon niet gewend en vinden het dus allemaal maar ok. Nog een minpuntje...Dames en heren van het cabinepersoneel...Lachen kost je niets 🙏😃 Wat een stelletje chagrijnige gezichten bij elkaar.Verder is het een keurige maatschappij en ja wij zouden er nog eens mee vliegen.Het was de 6e keer
I flew Aegean on a few different flights across Europe and further over the past month. While it’s nothing to write home about, it’s a perfect good airline. None of my services were delayed and all my baggage arrived each time. Checkin times were not slow not fast, and the overall flight experience was pleasant. Each Aegean flight marketed Wi-Fi on board but that was NEVER the case. Fortunately the flights were not too long. It was good to see Aegean provide food or snack each time, even for the shortest of flight times.
Verstehe die schlechten bewertungen überhaupt nicht. Fliege öfter nach kreta entweder mit condor oder aegean. Bei condor rechne ich mittlerweile mit allem (grob die hälfte hat verspätung etc). Aegean hat dagegen IMMER reibungslos geklappt. Bei aegean gefällt mir auch die kinderfreundlichkeit, dass es bonbons, snack und getränk gibt. Was ich nicht mag:die mittlerweile höheren preise, aus spass bin ich mal auf umbuchung gegeben, es waren dabei nur flüge für 500,600 euro zu finden. Trotzdem zuverlässigkeit und freundlichkeit waren stets top. Abstand von stühlen nicht schlechter als bei condor.
Tout était bien sauf les explications qui n étaient pas en français donc rien compris pour des informations importantes
J'avais choisi AEGEAN un peu par hasard sur Expedia, pour un vol avec escale à Athènes. Le vol suivant ayant été annulé, AEGEAN nous a bien pris en charge pendant l'attente (hôtel réservé très sympa, taxis remboursés) et nous a fait repartir au plus vite. Ça m'a donné envie de revoler avec AEGEAN.
My experience with them was good. The flights took off with minor delays but they did a good job of looking after the passengers when on board. The staff were mostly pleasant and flight attendants worked very well, guiding people when boarding the plane etc. Unlike many other shameless companies, they do not starve their passengers after they pay hundreds of whatever their currency is. Also, suitcases were delivered without major issues. I can see many comments flagging up customer care-related problems and hopefully they will be addressed. We want to be able to use Aegean Airlines without hesitation. I would fly with them again.
Nach den ganzen schlechten Bewertungen hier hatte ich echt Angst zu fliegen, aber einige Kritik kann ich hier nicht verstehen, vielleicht hatte ich einfach Glück oder manche hier glauben dass sie bei Billigfliegern eine Premiumbehandlung bekommen! Ich bin 178 gross und hatte genügend Platz mit den Beinen da ist Easyjet um einiges beklemmender! Gepäck kam bei hin und Rückflug unversehrt an! Einziger Negativpunkt die Airline hat anscheinend wirklich immer Verspätung, knappe Anschlussflüge darf man nicht haben, man weiß nicht wann man wirklich startet und landet! Ansonsten kann ich nicht kritisieren, Verpflegung war okay und Personal sehr freundlich!
+ Snack, kleine Mahlzeit und Getränk auf meinem 3 Stunden Flug inklusive + gute Erfahrung mit den Piloten - Verspätung und etwas chaotischer Check In wobei dennoch alles am Ende reibungslos lief trotz längerer Wartezeit
I always prefer traveling with Aegean Airlines and have taken numerous flights with them. Throughout my many journeys, I have encountered very few, if any, issues. The process has always been smooth, and the staff have been exceptionally friendly and helpful. One of the notable advantages of Aegean is that they consistently serve meals, drinks, water, and coffee, which is a rarity among airlines today. There were a few occasions, particularly on flights from Zurich to Thessaloniki, where the cleanliness of the plane was not up to standard, likely due to time constraints in cleaning. However, this was a minor issue compared to the overall experience. I have never had any specific problems with my luggage, and the process of handling luggage has been reliable. Even during flight changes or long layovers, the procedures were smooth, although the waiting times could be lengthy. Despite this, I will continue to prefer Aegean Airlines for my travels due to their consistent service and overall positive experience.
En juin 2024 je partais en Crète et choisissais à l'aller AEGEAN, le prix étant le même que Transavia mais avec bagage cabine 55cm inclus (au lieu des 40cm de Transavia et leur nouvelle politique des bagages qui ne vise qu'à vous escroquer). Nous sommes partis et arrivés à l'heure, le vol a été agréable, le personnel aussi et on nous a servi un vrai repas (portions un peu petites mais bon) avec alcool si demandé. Dommage que je n'ai pu revenir avec eux, cela m'aurait évité les déboires avec Transavia. Donc si on a le choix et pour des prix similaires, voyagez avec les grecs !
Ich hatte eigentlich keine negativen Erfahrungen mit der Airline auf dem Weg nach Griechenland. Im Gegenteil, die Kinder durften vor dem Start kurz im Cockpit Platz nehmen, Essen und Getränke sind inkl. Allerdings ein Stern Abzug, da der Check-in nur am Laptop und nicht per Handy möglich ist. Bis man das bemerkt, sind die guten Plätze weg. Für Heißgetränke bekommt man zwei Becher statt einem. Leider völlig unnötige Umweltsünde. Ansonsten alles Top.
Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
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