Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
Aegean Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and significant delays. Reviewers frequently report issues with baggage handling, including lost luggage and delays in delivery, leading to frustration during their travels.
While some customers appreciate the friendly staff and complimentary services like food and drinks, these positives are overshadowed by complaints about the airline's reliability. Instances of canceled flights and inadequate customer support further contribute to dissatisfaction, with many feeling that their concerns are not addressed. Despite a few positive experiences highlighting good flight quality, the majority of reviews reflect a troubling pattern of service failures. Overall, Aegean Airlines struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.3 | 43 |
| Sep 24 | 1.5 | 33 |
| Oct 24 | 2.4 | 34 |
| Nov 24 | 1.6 | 23 |
| Dec 24 | 1.9 | 21 |
| Jan 25 | 2.3 | 19 |
| Feb 25 | 2.1 | 17 |
| Mar 25 | 1.9 | 20 |
| Apr 25 | 1.4 | 25 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.7 | 31 |
| Jul 25 | 1.7 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“SO FREUNDLICH UND ESSEN UND TRINKEN WAR KOSTENLOS”
“Horrible service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | −16% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Aegean Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.4).
500 reviews of Aegean Airlines. Filter by what matters to you.
Horrible service. 9:20 am flight from chain to Athens was delayed for no reason and baggage did not connect to Santorini. I was told baggage would be delivered by 2-3 pm but not delivered until 7pm. Phone support service offered no help or additional information. I did not get any email updates to let me know what was going on
Terrible delays. Repeated. Will.miss my connecting flight.
Der Flug am 24.7. wurde storniert, musste einen neuen buchen, die Rückerstattung für den ersten Flug verlief problemlos. Der zweite Flug war am 22.7., wir sollten um 18:00 Uhr fliegen, hatten aber 45 Minuten Verspätung. Ich war besorgt, meinen Anschlussflug nicht zu erreichen, nicht ahnend, dass der nächste Flug ebenfalls eine geplante Verspätung von anderthalb Stunden hatte, aus Gründen, die nicht einmal das Personal kannte. Nach drei Stunden Wartezeit auf den Flug bekamen wir eine Nachricht auf unsere Handys, dass der Flug storniert wurde, das Personal stand ratlos da. Wir warteten zwei Stunden, um unser Gepäck zu bekommen und in ein Hotel gebracht zu werden, das sie für uns gebucht hatten, 45 Minuten Fahrt mitten in der Nacht, wo kein Zimmerservice für Essen, wie versprochen verfügbar war. Bemerkenswert ist, dass uns von Aegean immer noch kein Essen oder Getränke angeboten wurden. Wir kamen um 1 Uhr morgens im Hotel an und mussten um 4 Uhr morgens schon wieder wach sein, um den neuen Flug um 6:15 Uhr zu nehmen. Konnten weder schlafen, essen noch trinken. Als wir am Flughafen ankamen, hatte auch dieser Flug eine weitere Verspätung bis 7:30 Uhr. Das ist eine verdammte Clownshow. Ihr wisst im Voraus, dass ihr einen Zeitplan habt, Flugzeuge, Personal und alle nötigen Informationen, warum könnt ihr nicht einmal pünktlich sein? Ich schwöre, ich werde ihre Aktien auf null shorten. Nie wieder mit Aegean.
Quick answers to the questions people ask most.
Yes, Aegean Airlines is a legitimate airline with a significant number of reviews from real customers. While it has received mixed ratings, many travelers have shared positive experiences regarding its service and flight quality.
Aegean Airlines is not considered a scam. Verified reviews indicate that while there are concerns about delays and customer service, many customers have successfully flown with them and received appropriate assistance.
Aegean Airlines provides scheduled flights across numerous destinations, including complimentary services like snacks and beverages on board, as noted in several positive reviews.
Aegean Airlines accepts various payment methods including credit and debit cards, as well as online payment options, making it convenient for customers to purchase tickets.
Customer complaints regarding delays and lost luggage have been noted in reviews. Aegean Airlines typically addresses these issues through their customer service channels, although some customers have expressed frustration with the responsiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Horrible service , our luggage dissappear, they took it from the airplane stairs, now it dissappear, nobody is accountable, thief
Diese Airline schafft es seit Jahren nicht durchgehenden Gepäcktransport bei Umsteigeflügen (z.B. Zürich - Athen - Naxos) sicherzustellen. Bedeutete, jeder darf sein Gepäck in Athen abholen und erneut einchecken. Geile Sache 👍
Il est difficile de concilier une récente distinction avec la réalité de mon expérience. Premier voyage en Grèce, premier vol avec votre compagnie… et privé de mes bagages pendant six jours sur sept. Ma valise m’a été restituée le vendredi à 14h, alors que je repartais le lendemain à 4h du matin. Malgré plusieurs tentatives de contact et l’envoi de tous les justificatifs pour des achats essentiels, je n’ai reçu aucune réponse concrète — pas même une reconnaissance du préjudice moral. Et je ne peux même pas espérer le remboursement des frais de bagage en soute pour un service qui, objectivement, n’a pas été rendu. En tant que professionnel de la communication, je ne peux que constater l’écart saisissant entre la promesse de marque et l’expérience réellement vécue.
2stunden uns warten gelassen im flugzeug ohne erklàrung oder sonstiges
They denied to travel with my pet because of the traveling bag that I carried for it. They said that the protocol changed and they forced me to buy new one from the airport witch was the same thing. If asked I can provide photographic proof. They refuse refund for their mistake and they trying to mess with my intelligence. Disappointed.
Had flight from Larnaca to Copenhagen via Athens, one luggage lost and second heavily damaged. No assistance, no apology, no information. They do not care at all that one week in cruise without clothes. Inside of luggage worth 3000 €. Already 4 days, we have no information. To say that our holidays are ruined, to say nothing. Very disappointed.
The flights were fine, but I was extremely disappointed and frustrated with the customer service staff at Aegean Airlines. Firstly, the staff member clearly wasn’t reading my emails, as they kept calling me ‘Mr’, when I continually signed my emails as ‘Miss’, and they only corrected themselves when I called them out on it. Over the course of one week, I flew two flights Aegean. And from those two flights, I lost three expensive locks from my checked in baggage. When I reported this to the customer service staff online, I did not ask for reimbursement, I just wanted an explanation as to how this could have happened. At this stage I had been travelling around Europe for 5 weeks with many different airlines, and not once did I lose a single lock. Then, I flew with Aegean twice and lost three locks?? Seemed pretty suss, especially considering there was no physical damage to my bag as a result. The locks were also very expensive, strong locks that I have also used on other overseas trips, and not once did one get broken off or lost. The customer service team were completely useless, and I am still disgusted by their responses, or lack there of. No matter what I said, especially when simply asking how this could have occurred, and how could I know for sure that a staff member/unauthorised person hadn’t broken into my bag (considering there was no damage to the bag to indicate they were broken off by accident), the customer service representative continually stated the same thing over and over again, speaking as a robot. This was their response every time: ‘Based on our previous communication, we assume no liability for specific types of damage, including broken/missing lockers. Therefore, we count on your understanding that we are not able to respond favorably to your request’. The only other statement they provided was: ‘your baggages when you travel are absolutely safe with our colleagues’. Even thought they could/would not confirm how the bags are supposedly safe when the locks that are meant to protect the bags and it’s contents were removed? I was not asking for compensation (despite them being expensive locks), I just wanted to know what happened, and got nothing back. There is no way it is just a coincidence that I lost three locks with their airline; one lock lost I would understand, but not three. Clearly something dodgy has happened and there has been a security breach, and the airline are refusing to say or do anything. It is completely unacceptable.
Aegean cancelled my flight and only gave me a partial refund. They cancelled my flight without offering any real assistance, and I only received a partial refund. I submitted a refund request form and waited over 3 weeks — no response at all. I had to buy a last-minute replacement ticket at twice the price. Terrible customer service: no replies to emails, no transparency, and no accountability. I will not be flying with Aegean again.
Thank you for ruining my holidays by changing the flight by two days (Flight from Seville @28/09/2025). Never again with this scammy airlines.
Often overbooking flights, leading to considerable inconvenience in regard to planning my travels.
Should have 0 star. Two flights and on both flight they destroyed a bag. I made a doble booking since I had problems receiving a confirmation. I made a cancelletion of the ticket 01. June and waited for my money back. 1 1/2 week ago they told me my money should be in my bank last week. This saturday I asked again for my money. They promised me an answer saturday or sunday. Today its monday no money no answer and after more then 2 hours waiting at Facebook, no one answered me and now they have closed the line for today. Be aware if you want tobook a ticket with this airline. Dont expect any kind of service. IM STILL WAITING FOR MY MONEY OR AT LEAST AN EXPLANATION WHY I HAVENT REVEIVED MY MONEY BACK.
On 1 July I received a message saying that my return flights in October had been cancelled and inviting me to get in touch via a contact form. I did so immediately, and followed it up with emails and Messenger messages. I've even emailed the managing director, but there is still silence 21 days later. I've tried phoning but jus hold on for hours with no reply. This is quite inacceptable.
Efter en grundig gennemgang af anmeldelserne her på trustpilot, var mine forventninger ikke store. Jeg skulle fra Athen til Rhodos med Aegean Airlines, da de er de eneste der flyver den afgang… Jeg var skeptisk og desværre fik de dårlige anmeldelser ret. Turen var kort og okay, men det var min sprit nye kuffert ikke. Den havde ridser overalt og mine hjul var gået i stykker og de mener ikke, at de skal erstatte noget som helst… Medarbejderen på Rhodos lufthavn svarede ordret “we see that all the time, but we don’t cover it” det er virkelig ringe service. Kort sagt, så er flyveturen okay, men de behandler din bagage som om, at det var affald og kaster alt ansvaret væk når man konfronterer dem. Aldrig flyver jeg med Aegean Airlines igen.
I flew with Aegean Airlines to Frankfurt for Ironman Frankfurt 2025, and when I arrived, I discovered that my Canyon bike was damaged — one of the worst things that can happen just three days before an Ironman. There was no airline staff available at baggage claim to help me file a report. I asked around and was eventually told to report the damage online. Later, Aegean denied my claim, saying I should have taken photos inside the baggage area. But this is not required under EU law. According to EU Regulation EC 889/2002, passengers have 7 days to report baggage damage, which is exactly what I did. The damage has cost me €3,000, and Aegean’s refusal to take responsibility is incredibly disappointing — but sadly, not surprising. Many of us have dealt with airlines damaging luggage, but this has been the worst experience I’ve had in terms of customer service and accountability. I'm sharing this because I’m tired of big companies avoiding responsibility while passengers are left to deal with the consequences. If you’re an athlete or traveling with valuable or fragile gear, DO NOT fly with Aegean Airlines.
Unacceptable airline, you are forced to take hand luggage for a trip because they charge you for a baggage that should be free for a 4 hour trip at the airport when boarding in a sneaky and extortionate way they force you to give them the hand luggage because it doesn't fit on the plane under the pretext of measuring its weight and paying if you don't give it to them. All this miserable treatment by Aegean has resulted in us having to take our laptops out of our carry-on luggage and carry them on the plane in bags with all the possible damage and inconvenience this entails. Disgusting!!!
Beim Hinflug sind mir die gebuchten Sitzplaetze verweigert worden. Die Begründung, ich haette die Sitzplatze falsch gebucht. Wie soll das gehen. Wie kann eine falsche online Buchung akzeptiert werden, sich diese bezahlen.lassen und dann am Flieger sagen, dein Fehler nicht unserer. 10 Tage spaeter trotz meiner Beschwerde das gleiche noch einmal.
Simply the worst airline ever.. will force you to pay extra weight... crew very kind, service horrible
Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
This profile hasn't been claimed by the business owner.
