Apostille services provide document authentication and certification for international use, ensuring that official documents are recognized as valid in foreign countries. These businesses typically handle the apostille process for various documents including birth certificates, marriage licenses, educational transcripts, and business documents that need to be used abroad. They work with government agencies to obtain the required apostille stamps or certificates that verify the authenticity of documents for international legal and official purposes.
Apostille Services presents a mixed bag of experiences for its customers. On one hand, many reviewers praise the company for its excellent service, quick responses, and the ease of obtaining important documents like deed polls and attestations.
Customers appreciate the prompt communication from staff members, particularly Rhianna Cain, who is noted for her responsiveness and helpfulness. However, a significant number of reviews highlight serious issues, including poor communication, delays in document delivery, and unsatisfactory translation services. Some customers express frustration over missing documents and inadequate support when problems arise. Despite the positive feedback from some, the recurring complaints about service quality and responsiveness suggest a need for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 12 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
“Made it super easy to get my deed poll, storing backups, and offering reasonably priced services to that end”
“I had sent a copy of the death certificate and asked for it to be returned by emailing the company 30 minutes after I...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Notary Services.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.6 out of 5 (poor) | — | 12 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | +1% | 87 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 39 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | +1% | 38 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,078 |
Bottom line: Apostille Services is #5 of 5 on overall rating in this group. On website & app, anwalt.de services AG scores higher (4.6 vs 2.6).
12 reviews of Apostille Services. Filter by what matters to you.
Over a year ago
I had a disappointing experience with this company. I requested a translation that their website claimed would be completed within 48 hours, but I received no updates until I had to follow up multiple... See more
Over a year ago
Made it super easy to get my deed poll, storing backups, and offering reasonably priced services to that end. I'd use them again if I need to, sadly dropped the service only because I am now legal wit... See more
Over a year ago
I had a disappointing experience with Apostille and Legalisation Services. I had sent a copy of the death certificate and asked for it to be returned by emailing the company 30 minutes after I made th... See more
Quick answers to the questions people ask most.
An apostille is an official certificate that authenticates documents for use in foreign countries that are members of the Hague Convention. You typically need an apostille when using personal or business documents abroad, such as birth certificates, marriage licenses, diplomas, or corporate documents for international business transactions.
We can apostille most official documents including vital records (birth, death, marriage certificates), educational documents (diplomas, transcripts), corporate documents (articles of incorporation, powers of attorney), and court documents. The document must be issued by a U.S. state or federal agency to be eligible for apostille.
Standard apostille processing typically takes 3-5 business days once we receive your documents. We also offer expedited services that can complete the process in 1-2 business days for an additional fee.
Our office hours are Monday through Friday, 9:00 AM to 5:00 PM. You can reach us by phone during business hours, email us anytime, or visit our office for in-person consultations by appointment.
Our standard apostille service starts at $75 per document, which includes state fees and our processing fee. Expedited services and additional copies are available for additional charges, and we provide detailed pricing upon request.
Yes, we can process apostilles for documents issued by any U.S. state or federal agency. Each state has its own Secretary of State office that issues apostilles, and we work with all 50 states to ensure proper authentication.
Yes, we require original documents or certified copies for the apostille process, as state offices will not accept photocopies. We provide secure shipping instructions and tracking, and we return your documents via insured mail or your preferred shipping method.
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 50% are 1–2★.
I had a disappointing experience with this company. I requested a translation that their website claimed would be completed within 48 hours, but I received no updates until I had to follow up multiple times over five days. The communication was poor. When I finally received the translation, they did not ask for any feedback or check if I was satisfied with the result. Upon reviewing it, I noticed mistakes and found that the writing quality did not meet professional standards. Also, the translation had been outsourced to an online platform (Translayte), which charges £25 for the same service, while this company charged me £48. When I raised my concerns, I was completely ignored. I would not recommend this to anyone looking for reliable and high-quality translation services.
Made it super easy to get my deed poll, storing backups, and offering reasonably priced services to that end. I'd use them again if I need to, sadly dropped the service only because I am now legal with government paperwork now and no longer in need of the deed poll service, but 5*****
I had a disappointing experience with Apostille and Legalisation Services. I had sent a copy of the death certificate and asked for it to be returned by emailing the company 30 minutes after I made the payment to them. I contacted the company to stop the process by phone as well but they did not take the necessary action. When I contacted the Legalisation Office ( government body) that installs the apostles, they informed me that the company has direct access to them and can communicate at any time, but no one has requested a suspension of the procedure. In addition, the apostle was not sent in the time frame and arrived after two weeks, not five days. On top of that the document with apostille came inside a poor quality envelop, almost destroyed. It became clear that their main focus was money. My association with Zack Walker was particularly unpleasant; he was unhelpful and extremely rude, refusing to engage in any conversation when I sought assistance. Overall, my experience was marred by poor communication and services, lies, unhelpful and extremely arrogant, and a focus on profit over customer care.
I was so impressed with this company. From initial contact Rhianna Cain got back to all of my emails extremely quickly answering all of my awkward questions. After sending the documents Zach rang me straight away to say they had been received and they were starting work on them. Within a week they had all 5 of my documents legalised and translated. Excellent customer service. Thank you Rhanna and Zach for making such a daunting process so much easier!
Apostille Services were really great. Very important for me was they published their prices. They use WhatsApp I was abroad so very useful. Rhianna Cain got back to me very promptly each time (even with a 6 hr time difference) She was accurate clear and answered all my questions My docs got thru in great time. Thank you so much. I will always recommend you
Fast response, service tailored to our needs and all sorted in 4 working days. Rhianna was so easy to work. with, thanks!
I needed important documents attested and notarised The team did this in the time frame they mentioned online; within 5 days. I’ve only used once and to be honest didn’t read the reviews and I’m happy I didn’t because they made this process very easy and had I read reviews beforehand I probably wouldn’t go ahead. I have a few more documents to attest and will do so without hesitation
I had 2 deed polls for my kids done by this company 1 arrived the other didn't. The lack of effort to help find my document or to resolve my issue it was clear to see they didn't care once the payment has been made
Ordered a child deed poll through their other site - deedpolls.co.uk Incorrectly formatted, only one witness when it needs two, wont be accepted anywhere. Dont waste your money! Emailed to get refund but wont hold my breath!
Extremely disappointed by Aposttile Services' lack of efficiency and poor customer service. As I was facing a deadline to complete my documentation for a Spanish visa, I opted for their fast-track, 1-day service and promptly sent the Apostille Application form along with my document to be legalised (having paid £15 for Special 1st Class Delivery to ensure the document arrived on Friday 15th July). On Wednesday 20th July, I arranged the payment of £165. As I had not received an update from the company; I made numerous calls and sent numerous emails to find out the progress of the document. This was extremely challenging and stressful to do whilst working full time. I did not expect to be nagging and chasing when I had paid £165 for the fast-track service and £15 for postage. I eventually found out there was an issue with the document. Instead of the company taking a proactive approach I had to take matters into my own hands and resolve this issue. After 10 days, the document was finally legalised. I, therefore, missed the submission date for my visa request. As mentioned, I am extremely disappointed by this company's services. Your website guarantees that the document will be completed within 1-3 working days depending on service level and that there will be updates throughout the service. I have emailed to complain about this and (unsurprisingly) have not received a response. I don't recommend this company at all.
It’s been almost two weeks and Documents haven’t arrived; I paid extra for 1/2 day delivery! No response to emails no answer from phone number on web and emails (which is a London landline and goes to an Ee voicemail?). I fear that this is a fake company and I’ve been conned.
I needed a change of name and I needed a company with great service. I looked online & decided to try this company. I was not disappointed, the service was excellent and I managed to get my deed-polls the next day by Special delivery. Communication was very good and I could get a response to my emails in mins. I definitely recommend this company even if it has few reviews, it is really good and u won't be disappointed, I wasn't. I will look no where else in future should I need other services they offer EditDelete Share
Apostilles are accepted by all countries that are members of the Hague Apostille Convention, which includes over 120 countries. For non-member countries, documents typically require consular legalization instead of an apostille.
We offer full refunds if we cannot complete the apostille process due to document ineligibility, minus any state fees already paid. Cancellations must be requested before processing begins, and expedited service fees are non-refundable once processing has started.
Apostille services provide document authentication and certification for international use, ensuring that official documents are recognized as valid in foreign countries. These businesses typically handle the apostille process for various documents including birth certificates, marriage licenses, educational transcripts, and business documents that need to be used abroad. They work with government agencies to obtain the required apostille stamps or certificates that verify the authenticity of documents for international legal and official purposes.
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