CrowdTrust is a review platform designed to enhance the travel planning experience by providing users with valuable insights and feedback on various hotel accommodations. Catering primarily to travelers seeking affordable and reliable lodging options, the platform aggregates reviews from a diverse user base, allowing potential guests to make informed decisions based on real experiences. The company focuses on curating hotel deals that cater to a wide range of budgets and preferences, ensuring that customers can find suitable options for their trips. By emphasizing transparency and trustworthiness, CrowdTrust aims to connect travelers with their ideal accommodations while fostering a community of shared travel experiences. Through its user-friendly interface, the platform encourages engagement and interaction among users, making it a go-to resource for those planning their next journey.
Reviewers express a mix of experiences at @hotel, highlighting both commendable aspects and significant issues. Many customers praise the hotel for its great service and exceptional experiences, particularly noting the stunning beach and relaxing atmosphere.
However, a substantial number of reviews reveal critical problems, including issues with booking cancellations and unresponsive customer support. Several guests report frustrations with lost belongings and a lack of follow-up from the hotel staff. Additionally, claims of fake discounts and misleading reviews raise concerns about the hotel's credibility. While some enjoy their stays, the negative experiences related to booking and customer service overshadow the positives. Overall, the sentiment leans towards caution, as many recommend looking elsewhere.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 3 |
| Dec 24 | 3.3 | 3 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 2 |
| Sep 25 | 1.0 | 2 |
| Oct 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We booked two Hotel rooms for our stay in London, and we couldn’t be happier with the Hotel”
“24/7 support wasn't helpful at all, no response from support when I email them about my reservation problem”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.8 out of 5 (fair) | 3.3 out of 5 (fair) | — | 60 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: @hotel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.8).
60 reviews of @hotel. Filter by what matters to you.
As I write this, Lito Hotel has decided to host a very mediocre band playing loudly and out of tune for nearly three hours (since 8 p.m.) — on a Sunday night, no less. Friday or Saturday would be understandable, but this is unacceptable for a family hotel. Our infant son hasn’t been able to sleep, and you can imagine the rest. We will not be returning and definitely won’t be recommending this place to anyone travelling with children.
Absolutely shocking horrible place stayed for two nights and had forgotten my make up bag in the room I contacted the hotel straight away and they said they will call us back if they find it it took them about 4-5 hours if not more to call back to say that had it went to pick it up the next morning to find that around £200-£300 worth of make up has been taken from the bag told them about this and they did nothing but say it’s not there fault I cannot accuse staff of stealing and in the laundry room where they keep the lost and found box ironically doesn't have any cameras in that room the manager confirmed this on the phone to me. When I opened the bag I found that the make up had been opened and touched with their fingers leaving marks and dents in the make up and the cheek of them to take a brand new item out the box and leave the empty box in the bag most of the make up was brand new and expensive brands it may sound silly as it’s only make up but for a young girl who works all day everyday and has slowly built up this collection of make up for it to be taken is quite a bad thing to happen really when you pay to stay somewhere and put your trust in the place and the staff it’s appalling to know that you will be robbed at any chance that can. Disgusting and disappointing
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 40% are 1–2★.
I made my booking almost a year in advance and I have a confirmation email. Upon my arrival at the hotel, in a foreign country and late at night, I discovered that the hotel had changed hands and my booking no longer existed. At no point, between making the booking and paying & my check-in, was I contacted by @Hotel or either hotel chain and I have not been refunded the money that I paid to @Hotel when the original booking was made. I have tried to contact them but they are ignoring me and when I check their website the confirmation numbers they sent me no longer work.
This is a complete scam. The company behind “athotel” recruits random people into WhatsApp and Telegram groups, offering €10 to leave fake positive reviews, and then disputes the payments to steal the money back. I was added to one of these scam groups today. Out of 30 members, only 2 or 3 were actually in German-speaking countries. The rest were from India, Turkey, Slovakia, Nigeria, the USA, and more, yet everyone was instructed to write in German to make the reviews look local and authentic. They advertise a “40% discount” on hotel bookings, which is totally unrealistic and clearly bait. The website is shady, and there’s no real service behind it. You won’t get a valid reservation, and you’ll likely lose your money or have your data stolen. All the positive reviews are fake, written by people who were paid to post them, and then scammed themselves. To protect victims, I literally had to write a script to flood the scam group with warning messages and disrupt their operation. Avoid this company at all costs. It’s not a travel service, it’s a fraud network.
IHG have a new ploy to get rid of members who do not book as often as THEY want. Unknown to the member, they deliberately set your account to receive NO reminders as your account expiry date approaches. Then overnight your loyally hard-earned balance is unscrupulouly wiped! They tell you YOU set it that way! Then all further attempts to communicate with them, including letters to HQ, are unprofessionally IGNORED. They save a fortune of unused balances, target members who THEY deem no longer worthy. IHG need to be AVOIDED as its disgraceful & deliberate practice/conduct!! BE WARNED.
If I could give the Hampton Inn-Danville 0 stars, I would. I booked this hotel for a stay on Feb. 15, 2025. We had to cancel due to the event being cancelled. I called the hotel to cancel our room within the cancellation period and was still charged for my room. I called the hotel and spoke to Mr. Dewberry several times (one call lasting over an hour of me being on hold waiting for him to speak with Hilton customer service). He said he was willing to process my refund but wanted to know why (on their end) the reservation did not cancel properly. I have not received a refund as of yet 3 weeks later. I contacted Hilton Customer Service and received a case # and was told it would be a 3 day response time-that was almost 2 weeks ago. I will NEVER stay at this hotel. This is the worst customer service experience I have ever had. You have been warned! Do NOT stay at this hotel!
C est une honte de laisser exister un tel établissement et de tricher en mettant des commentaires élogieux dans les avis en effet rien ne permet de se dire que l on est en vacances dans cet hôtel. L accueil est nul car les mails envoyés en amont pour prendre des emplacements de chambre au calme ne sont pas respecté. Les plats sont les mêmes tous les midi sans grande variété. L hygiéne laisse à désirer les tables à manger pas netttoyé après le passage des vacanciers le buffet trituré par les enfants les plats pour les galettes du matin dégoulinent des cuissons précédentes et de rouilles. Les tabliers et les gants des serveurs et des cuisinières sont degeulasse et quand tu te forces à manger quand même tu manques de vomir en pensant à toutes cette saleté. La piscine est à admirer car tu te transforme en glaçon si tu tentes de t y baigner. Le podium pour le spectacle est situé à côté des chaises du bar et si t as le malheur de t y asseoir pour assister aux rares spectacles du soir tu te fais chasser parce tu dois obligatoirement acheter quelque chose dans le bar pour avoir le droit de profiter des sièges. Dans le cas contraire tu restes debout pendant 1 h30 dehors car il n y a pas de salle de spectacle. Les chambres sont bruyantes par les bruits du club enfants et de la boite de nuit juste à coté. Il ne faut pas se fier aux faux avis positifs il sont fait pour vous berner fuillez allez voir a l hôtel le jardin d Agadir pour passer de réels vacances Date de l'expérience: 16 février 2025
SCAM SCAM SCAM! @hotel canceled our booking without informing us 2 days before we We’re checking into the hotel we booked for our holiday! We have received no email/contact from the company or a refund! We’ve had to pay for a new booking as-well as the money we have already booked to @hotel! Phone lines for customer service do not work and I’m waiting for a response via email and WhatsApp! Absolutely disgusting service!
Avid is not ADA compliant Pueblo north Pueblo Colorado 250.00 charge after you leave and they won’t check the room with you before you check out very shady place and the front desk staff told me there’s a lot of homeless people that sleep nearby
Fordårlig at man ikke kan låne deres hotel, dårlige service. Anbefaler aldrig kunder til at overnatte der.
They dont have any support
No response to whatsapp or email. I am trying to cancel my hotel as my dad passed on resulting in a change of trip plans but reaching out seems so difficult...
Habe über @hotel ein Hotel in New York gebucht, die Zahlung von 1000€ wurde bei der Buchung von meinem Konto abgebucht. Jetzt möchte ich diese Buchung stornieren, ist eigentlich noch kostenfrei möglich. Leider ist die Buchung nicht mehr auf der Webseite zu sehen, man muss also anrufen (3 Mails an den angeblichen Support liefen schon mal ins Leere). Bei meinen 2 Anrufen bisher war es den beiden Mitarbeiterinnen nicht möglich meine Buchung zu finden, obwohl ich die Buchungsnummer in der Kontoabbuchung genannt habe. Auch mit meiner Mailadresse, mit der ich gebucht habe, war es nicht möglich die Buchung zu finden. Beide Mitarbeiterinnen versicherten mir, dass ich innerhalb von 24 Stunden eine Bestätigung der Stornierung bekommen würde, sie würden sich darum kümmern. Bei meinem 3. Anruf wurde ich kurz nach Schilderung des Sachverhalts aus der Leitung geschmissen. So kann ich aufgrund der mangelhaften Erreichbarkeit nur dringend davon abraten über @hotel ein Hotel zu buchen.
Very bad experience, I had made a reservation and later canceled it. They keep telling me that I must have already received the money. But they never sent this to me. very very bad. I am very disappointed in the service @hotel offers. I need my money back!!!
DO NOT USE this booking website. Their customer service is the worst in the industry, they won't solve your problems, they will ask the same questions over and over to extend the delay and never actually help. After a month of back and forth your issue will still wont be fixed. Waste of time and risk of bad vacation experience because of them.
should be if anything minus 5 stars, however there is no way this can be registered at a glance. And so to the county hotel llandudno. My Wife and I live in a neat little bungalow in northern Cumbria,quite close to the scottish border, we have a small front garden and a rear garden that is a little larger with a lawned area, a paved area and a few fruit trees. Every area of our lives is clean well odered and does not smell of anything unsavoury. We have not at any time in our 50 years of marriage been expected to live in anything approaching a slum untill now. ie the county hotel llandudno, it is a disgrace and if the authorities in the town where doing their jobs, I do not believe they would be allowed to operate. The room that we where allocated had a single, small filthy window through which daylight could barely penetrate, the wash basin in the bathroom had in it two cracks and an actual hole, the bath itself was broken on one corner and had been badly patched with some species of white sticky stuff. a hole in the ceiling had a piece of plasticised cardboard roughly nailed over it and there was the cheapest nastiest white plastic toilet seat that I have ever seen. the wardrobe was a nasty little home made cupboard in a corner and again an obvious hole in the door had been patched in an extremely unproffessional manner with two pieces of hardboard glued over it. The whole of that floor smelled vaguely of excrement and the experience has left us traumatised. We booked for 4 nights and stayed for one, and would have left imediately but for the 200 mile drive. On complaining and asking for a refund we were refused on the grounds that we had booked directly and not through a website. Under facilities they list a restaurant and onsite parking, there is no restaurant and no onsite parking. In absolute disgust and still recovering, James Whitehead. We have photographs if anyone would like to see them
Hotel Swarn Tower, Bareilly, India Our family group of 34 members, ranging from 85 years to just 18 months old, had the utter misfortune of staying at this disgraceful excuse for a hotel on September 4 and 5, 2024. We had booked 12 rooms to visit Bareilly for a significant family event—paying respects at a temple built by our ancestors. Our dinner reservation for 22:00 at De Ja Vu, a time specifically requested to accommodate seniors, children, and ladies, was not only disrespected but completely disregarded. At 22:15, when a few members arrived, they found a local family enjoying dinner in the space that was explicitly promised to us. When we sought the manager, expecting a basic level of professionalism, he arrogantly brushed us off, offering no solutions or even the courtesy of listening to us. As tensions rose, members of the local family, completely unconnected to the issue, had the audacity to engage in heated exchanges, while the hotel staff—supposed to mediate—stood by and did nothing. Not a single hotel employee stepped in to manage the escalating situation, which eventually deteriorated into a verbal altercation, rife with abusive language on both sides. Even then, the staff was nowhere to be found, proving their utter incompetence and indifference. Insult was added to injury when the hotel staff, rather than ensuring the safety and comfort of their guests, became complicit in this fiasco. At 23:00, after hours of travel, exhaustion, and now heightened tensions, we had no choice but to stay put, trapped by their negligence. The following morning, the situation took an even more appalling turn. At 8:00, a police officer summoned me downstairs, informing me that a complaint had been filed against me—by the very local family that was never supposed to have been in our dinner space to begin with! Even more shocking was the fact that the hotel had violated our privacy, handing over my personal details to these strangers. Who gave them the right to disclose this information? Now, thanks to this hotel's egregious breach of trust, our personal safety is at risk. Any number of false complaints could be filed against us, as the hotel gave the local family everything they needed to target us further. To resolve the matter, and because we were out-of-towners, visiting solely for a family temple trip, I was forced to apologize to this local family on the phone—a family that had no business in the situation to begin with. Not once did the hotel staff step in to mediate or take responsibility. Their utter failure to manage the situation is a damning reflection of their incompetence. To top it all off, the hotel made no apology for their pathetic handling of the situation, nor did they acknowledge their catastrophic blunders. They didn’t even offer the basic courtesy of admitting fault. This hotel ruined what was supposed to be a special celebration of my birthday, leaving us with nothing but bitter memories. As if that wasn’t enough, there was more: My brother and his family, staying in Room No. 504 with their 18-month-old child, encountered an unsanitary, revolting incident. When his wife washed the electric kettle to prepare milk for the baby, it was contaminated with worms and insects. Yes, you read that correctly—WORMS AND INSECTS. The management showed no shame, no concern, and certainly no remorse. If you value your family’s safety and well-being, steer clear of this hotel. It is a complete and utter disaster, where staff and management alike will stand idly by, unconcerned about your experience—or your safety. This is not a place for families, or anyone, for that matter. Do yourself a favor and stay as far away from this vile establishment as possible.
CrowdTrust is a review platform designed to enhance the travel planning experience by providing users with valuable insights and feedback on various hotel accommodations. Catering primarily to travelers seeking affordable and reliable lodging options, the platform aggregates reviews from a diverse user base, allowing potential guests to make informed decisions based on real experiences. The company focuses on curating hotel deals that cater to a wide range of budgets and preferences, ensuring that customers can find suitable options for their trips. By emphasizing transparency and trustworthiness, CrowdTrust aims to connect travelers with their ideal accommodations while fostering a community of shared travel experiences. Through its user-friendly interface, the platform encourages engagement and interaction among users, making it a go-to resource for those planning their next journey.
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