
CrowdTrust is a review platform designed to enhance the travel planning experience by providing users with valuable insights and feedback on various hotel accommodations. Catering primarily to travelers seeking affordable and reliable lodging options, the platform aggregates reviews from a diverse user base, allowing potential guests to make informed decisions based on real experiences. The company focuses on curating hotel deals that cater to a wide range of budgets and preferences, ensuring that customers can find suitable options for their trips. By emphasizing transparency and trustworthiness, CrowdTrust aims to connect travelers with their ideal accommodations while fostering a community of shared travel experiences. Through its user-friendly interface, the platform encourages engagement and interaction among users, making it a go-to resource for those planning their next journey.
Reviewers express a mix of experiences at @hotel, highlighting both commendable aspects and significant issues. Many customers praise the hotel for its great service and exceptional experiences, particularly noting the stunning beach and relaxing atmosphere.
However, a substantial number of reviews reveal critical problems, including issues with booking cancellations and unresponsive customer support. Several guests report frustrations with lost belongings and a lack of follow-up from the hotel staff. Additionally, claims of fake discounts and misleading reviews raise concerns about the hotel's credibility. While some enjoy their stays, the negative experiences related to booking and customer service overshadow the positives. Overall, the sentiment leans towards caution, as many recommend looking elsewhere.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 3 |
| Dec 24 | 3.3 | 3 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 2 |
| Sep 25 | 1.0 | 2 |
| Oct 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We booked two Hotel rooms for our stay in London, and we couldn’t be happier with the Hotel”
“24/7 support wasn't helpful at all, no response from support when I email them about my reservation problem”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.8 out of 5 (fair) | 3.3 out of 5 (fair) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: @hotel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.8).
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Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 40% are 1–2★.
CrowdTrust is a review platform designed to enhance the travel planning experience by providing users with valuable insights and feedback on various hotel accommodations. Catering primarily to travelers seeking affordable and reliable lodging options, the platform aggregates reviews from a diverse user base, allowing potential guests to make informed decisions based on real experiences. The company focuses on curating hotel deals that cater to a wide range of budgets and preferences, ensuring that customers can find suitable options for their trips. By emphasizing transparency and trustworthiness, CrowdTrust aims to connect travelers with their ideal accommodations while fostering a community of shared travel experiences. Through its user-friendly interface, the platform encourages engagement and interaction among users, making it a go-to resource for those planning their next journey.
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