Bath & Body Works is a retail company that specializes in personal care and home fragrance products. The business offers a wide range of items including body lotions, shower gels, hand soaps, candles, and seasonal fragrance collections. They operate through physical store locations and online sales channels to serve customers seeking bath, body, and home scenting products.
Reviewers express a generally positive sentiment towards Bathandbodyworks, highlighting the appealing variety of seasonal scents and the effectiveness of products like wallflowers and candles. Many customers appreciate the knowledgeable staff who provide helpful recommendations, enhancing their shopping experience.
However, some consumers note a decline in product quality, particularly with body lotions feeling less moisturizing than before, and concerns about packaging. A few reviews mention disappointment with specific purchases, such as hand creams that did not meet expectations. Additionally, the store layout is criticized for being cramped, making browsing uncomfortable during busy times.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Perfume & Fragrance.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 145 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 110 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 94 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 87 |
12 reviews of Bathandbodyworks. Filter by what matters to you.
6 months ago
Bought a hand cream that was supposed to be moisturizing but it left my hands feeling greasy and the scent was way too strong. Expected better quality for the price point.
6 months ago
There's always something new to try and I love how they rotate scents with the seasons. The summer collection had some amazing tropical scents that transported me to vacation mode every time I used th... See more
6 months ago
Their fall collection this year was absolutely amazing. The pumpkin pecan waffles scent is my new obsession and lasts all day.
6 months ago
Products are great but the stores always feel so cramped and cluttered. It's hard to browse comfortably when it's busy, and the checkout lines can get pretty long during sales.
Quick answers to the questions people ask most.
Store hours vary by location, but most Bath & Body Works stores are typically open Monday through Saturday from 10 AM to 9 PM and Sunday from 11 AM to 7 PM. We recommend checking the store locator on our website or calling your local store to confirm specific hours, as they may vary during holidays.
Yes, Bath & Body Works offers online shopping through their website with various shipping options including standard and expedited delivery. They also offer in-store pickup for online orders at participating locations.
Bath & Body Works accepts returns of unused items with original packaging within 30 days of purchase with a receipt. Items can be returned to any Bath & Body Works store location or by mail for online purchases.
Yes, Bath & Body Works offers a free rewards program that provides members with exclusive offers, early access to sales, and points toward free products. Members also receive a free birthday gift and special promotions throughout the year.
You can contact Bath & Body Works customer service by phone at 1-800-756-5005, through their website's contact form, or via social media. Customer service is available Monday through Friday from 9 AM to 10 PM ET and weekends from 10 AM to 8 PM ET.
Yes, Bath & Body Works offers both physical and digital gift cards that can be purchased in-store or online. Gift cards can be used for purchases at any Bath & Body Works location or on their website.
Bath & Body Works stores offer product consultations, fragrance testing, gift wrapping services, and personal shopping assistance. Many locations also provide seasonal decorating and product demonstrations.
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Bought a hand cream that was supposed to be moisturizing but it left my hands feeling greasy and the scent was way too strong. Expected better quality for the price point.
There's always something new to try and I love how they rotate scents with the seasons. The summer collection had some amazing tropical scents that transported me to vacation mode every time I used them.
Their fall collection this year was absolutely amazing. The pumpkin pecan waffles scent is my new obsession and lasts all day.
Products are great but the stores always feel so cramped and cluttered. It's hard to browse comfortably when it's busy, and the checkout lines can get pretty long during sales.
Some of their body sprays last all day while others seem to disappear within an hour. The vanilla bean noel is fantastic but the sweet pea barely has any staying power.
Had an issue with a defective candle and the staff at my local store was so helpful. They exchanged it immediately without any hassle and even let me smell test some new scents. Will definitely be back!
Been shopping here for years but noticed the body lotions don't seem as thick and moisturizing as they used to be. The packaging looks cheaper too. Still decent products but not quite the same.
These plug-in air fresheners are game changers for my home. The scents are strong enough to notice but not overwhelming, and they last for weeks.
These three-wick candles burn evenly and fill my entire living room with amazing scent. Been a loyal customer for over 5 years and they never disappoint.
I always find something here for birthdays and holidays. The gift sets are beautifully packaged and there's such a wide variety of scents that I can find something for anyone's taste.
The staff really knows their products and can make great recommendations. They helped me find a lighter scent for summer and I ended up loving their suggestion.
The body care items smell incredible and the quality is good, but I feel like I'm paying too much for what I get. I only shop during their semi-annual sales now to make it more affordable.
Bath & Body Works may offer special pricing for large quantity purchases or corporate gifts. Contact customer service or visit a store to inquire about bulk order options and potential discounts for business purchases.
Bath & Body Works regularly offers sales and promotions, including seasonal sales, semi-annual sales, and frequent buy-one-get-one offers. Sign up for their email list or rewards program to receive notifications about upcoming sales and exclusive offers.
Bath & Body Works is a retail company that specializes in personal care and home fragrance products. The business offers a wide range of items including body lotions, shower gels, hand soaps, candles, and seasonal fragrance collections. They operate through physical store locations and online sales channels to serve customers seeking bath, body, and home scenting products.
