Disappointed with recent purchase
Bought a hand cream that was supposed to be moisturizing but it left my hands feeling greasy and the scent was way too strong. Expected better quality for the price point.

Bath & Body Works is a retail company that specializes in personal care and home fragrance products. The business offers a wide range of items including body lotions, shower gels, hand soaps, candles, and seasonal fragrance collections. They operate through physical store locations and online sales channels to serve customers seeking bath, body, and home scenting products.
Reviewers express a generally positive sentiment towards Bathandbodyworks, highlighting the appealing variety of seasonal scents and the effectiveness of products like wallflowers and candles. Many customers appreciate the knowledgeable staff who provide helpful recommendations, enhancing their shopping experience.
However, some consumers note a decline in product quality, particularly with body lotions feeling less moisturizing than before, and concerns about packaging. A few reviews mention disappointment with specific purchases, such as hand creams that did not meet expectations. Additionally, the store layout is criticized for being cramped, making browsing uncomfortable during busy times.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Perfume & Fragrance.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 145 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 110 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 94 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 87 |
12 reviews of Bathandbodyworks. Filter by what matters to you.
Bought a hand cream that was supposed to be moisturizing but it left my hands feeling greasy and the scent was way too strong. Expected better quality for the price point.
Quick answers to the questions people ask most.
Store hours vary by location, but most Bath & Body Works stores are typically open Monday through Saturday from 10 AM to 9 PM and Sunday from 11 AM to 7 PM. We recommend checking the store locator on our website or calling your local store to confirm specific hours, as they may vary during holidays.
Yes, Bath & Body Works offers online shopping through their website with various shipping options including standard and expedited delivery. They also offer in-store pickup for online orders at participating locations.
Bath & Body Works accepts returns of unused items with original packaging within 30 days of purchase with a receipt. Items can be returned to any Bath & Body Works store location or by mail for online purchases.
Yes, Bath & Body Works offers a free rewards program that provides members with exclusive offers, early access to sales, and points toward free products. Members also receive a free birthday gift and special promotions throughout the year.
You can contact Bath & Body Works customer service by phone at 1-800-756-5005, through their website's contact form, or via social media. Customer service is available Monday through Friday from 9 AM to 10 PM ET and weekends from 10 AM to 8 PM ET.
Yes, Bath & Body Works offers both physical and digital gift cards that can be purchased in-store or online. Gift cards can be used for purchases at any Bath & Body Works location or on their website.
Bath & Body Works stores offer product consultations, fragrance testing, gift wrapping services, and personal shopping assistance. Many locations also provide seasonal decorating and product demonstrations.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Bath & Body Works may offer special pricing for large quantity purchases or corporate gifts. Contact customer service or visit a store to inquire about bulk order options and potential discounts for business purchases.
Bath & Body Works regularly offers sales and promotions, including seasonal sales, semi-annual sales, and frequent buy-one-get-one offers. Sign up for their email list or rewards program to receive notifications about upcoming sales and exclusive offers.
Bath & Body Works is a retail company that specializes in personal care and home fragrance products. The business offers a wide range of items including body lotions, shower gels, hand soaps, candles, and seasonal fragrance collections. They operate through physical store locations and online sales channels to serve customers seeking bath, body, and home scenting products.