Order was and hour late being…
Order was and hour late being delivered. Cold and melted.

BJ's Restaurants is a dining establishment that specializes in a diverse menu featuring a variety of options, including deep-dish pizza, handcrafted burgers, and seasonal specials. The company is known for its casual dining atmosphere and aims to provide a family-friendly experience. Additionally, BJ's Restaurants offers a selection of award-winning beers and is recognized for its signature dessert, the Pizookie, which combines a cookie with ice cream. The target market for BJ's Restaurants includes families, groups of friends, and individuals looking for a casual dining experience with a wide range of food and drink options. By combining traditional American cuisine with innovative brewhouse offerings, the company caters to a broad audience seeking quality meals in a welcoming environment. Customers can explore the full menu and additional offerings on the official website, bjsrestaurants.com.
BJ's Restaurants presents a mixed dining experience, with reviewers highlighting both positive aspects and significant complaints. Many customers praise the food quality, noting delicious meals and generous portions, as well as friendly and efficient service from staff.
Positive experiences often mention timely service and a pleasant atmosphere, making it a favored spot for some diners. However, numerous complaints arise regarding order accuracy and delays, with several patrons reporting late deliveries and incorrect meals. Issues with cleanliness, such as dirty menus and poor service during busy times, also surface frequently. While some enjoy their visits, others express frustration over repeated mistakes and inadequate service. Overall, the sentiment reflects a divided experience, with both commendable service and notable shortcomings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 4.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Tasty Food and fast service on time”
“My Coach prescription glasses and case were stolen off the table on Christmas Eve 2023 at BJ's at Shackleford Crossin...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Restaurants & Bars.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 3.9 out of 5 (good) | 1.9 out of 5 (poor) | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | 25 |
Bottom line: BJ's Restaurants is #1 of 4 on overall rating in this group.
25 reviews of BJ's Restaurants. Filter by what matters to you.
Order was and hour late being delivered. Cold and melted.
we arrived 12 me wife grandson and son birthday lunch are menu was dirty food left over stuck on it were had to ask for drinks to order it took ten minutes to get it we order ask for high chair then order nachos with steak it took over 20 for app come out and steak was raw sent back we ask manger came to table was argue with me about steak not raw I’m cook I know my temps bro dude had attitude you’re manger don’t eat there and I still paid my bill waste money
My Coach prescription glasses and case were stolen off the table on Christmas Eve 2023 at BJ's at Shackleford Crossing in Little Rock. Worst dining experience of my life. We spent $240 and received absolutely awful service with the server constantly coming by and saying "gotta get out of here. it's Christmas Eve, and never even refilling my water or other drinks, and I had nothing to drink the whole time I ate. Asparagus was skinny like spaghetti and very tough and impossible to chew. My husband couldn't even eat but 2 bites of his Philly Cheesesteak. They brought out our appetizer long after we began our entrees. They drowned my daughter-in-law's salad with boiled eggs making it inedible. Because the service was abhorrent, for the first time in my life I believe, I refused to leave a tip. Someone left a few dollars on table. The server was aghast when he looked at the charge with no tip left for him. I immediately missed my $400 glasses when I got to car, but the door was already locked. I called back in 2 days when they reopened...and every day since...to see if my prescription glasses were turned in to no avail. Beware there is a thief working there, the worst service I have ever received, and mostly very sub-par food. I have offered an $80 reward for the thief to come forward and return my glasses or for someone who knows about it to report it. I have a very good idea who stole them. None of us will ever set foot in that place again unless it is to pick up my stolen glasses. Watch all your belongings if you do.
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Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 44% are 1–2★.
This restaurant was awful, the food took forever to come, and it wasn't very good. The service was horrible. The two bartenders were complaining the entire time we were there. You get better service at McDonald. Don't waste your money, DON'T EAT AT BJ!
I would say dine in was great but I've never had anything I order right they always have to fix everything then after waiting it taste good but never ever have I had one experience were it was just right normal and good I order now and it's always the worst experience this is a BUYER BEWARE!!! nobody wants a gift card 5 days later we want what we order I SAY IN ALL HONESTY THIS PLACE HAS REALLY GONE BAD I DID LIKE ONE WORKER CAUSE HE WENT OUT HIS WAY BUT THIS KINDA THING IS A EVERYDAY THING THEY JUST DON'T CARE ABOUT THERE JOBS BUT THANKS NICK FOR THE ONE RIGHT ORDER :)
I went there today for Lunch and had the worse service ever, the waitress took all the Orders around us and then come over to use and I said to here are all those orders going in before us and she said yes when we were there before the others tables so I didnt Order because I was on my Lunch Break and it took the whole hour before the food arrived. and the Manager did absolute nothing . POOR POOR Customer Services. Maybe it was the color of my skin
Nothing but negligent people in the kitchen. Be aware not to order delivery you will loose your money and food. I requested no tomatoes and no peppers, mild and they ignored. Food was send extremely chilly hot and w peppers and tomatoes. Bunch of crooks. Can they read English in that kitchen? Or purposely try to get people sick?
Visited Bj’s on Lewisville Saturday evening waitress was horrible manager was no better I ordered a soup and salad combo asked for tomatoe basil soup and a wedge salad asked the waitress who had an iPad placing order what comes on wedge salad she stated vinaigrette dressing I said cool when I get the salad it was not the salad I requested Mgr came over he went to get the wedge salad and added blue cheese I do not like blue cheese was not given a choice was told blew cheese comes on it then I stated I do not want the salad just the soup combo was 10.50 I was charghed 7.50 for the soup only not even charged correct I will not visit this location again bad service waitress took forever to take the order never checked on us at all
I'm over an hour deep into trying to place a simple order online. Tried website, Chrome on Android, and the Android app. THE worst website ever. Doesn't let you order. How are your developers still employed. Truly awful. I'm done. I tried. So hard. I'm an IT Manager... If I can't figure it out, noone can. Your online ordering is useless garbage. Ordered from Chili's. Took less than a minute.
BJ's Restaurant Chula Vista, CA - On Friday, March 5th, I attempted to order (delivery) via BJ's tablet app. I could not progress beyond the order selection page. There was no option to checkout. On Sunday, March 7th, I again attempted to order (also delivery), this time via the phone app. I was able to check out and given an approx. arrival time. (I've saved the screenshot.) When I didn't receive an email, I attempted to order again with the same results. Neither order was delivered. Called restaurant and was told they had no orders from me. (Again, I had two screenshots.) Josh, the manager, offered no concessions. Just "Too bad, so sorry". My business went elsewhere.
BJ's Restaurants is a dining establishment that specializes in a diverse menu featuring a variety of options, including deep-dish pizza, handcrafted burgers, and seasonal specials. The company is known for its casual dining atmosphere and aims to provide a family-friendly experience. Additionally, BJ's Restaurants offers a selection of award-winning beers and is recognized for its signature dessert, the Pizookie, which combines a cookie with ice cream. The target market for BJ's Restaurants includes families, groups of friends, and individuals looking for a casual dining experience with a wide range of food and drink options. By combining traditional American cuisine with innovative brewhouse offerings, the company caters to a broad audience seeking quality meals in a welcoming environment. Customers can explore the full menu and additional offerings on the official website, bjsrestaurants.com.
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