Company imported from Trustpilot domain: www.starbucks.com
Starbucks receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers appreciate the friendly staff and the enjoyable atmosphere at certain locations, as seen in positive comments about daily visits and specific stores, many others report negative experiences.
Common complaints include long wait times, poor service, and high prices for drinks that some feel are not worth it. Customers also mention issues with incorrect orders and the quality of food items, such as overly sweet frappuccinos and small sandwiches. Additionally, the app's functionality has frustrated several users. Overall, despite a few loyal fans, the majority of feedback leans towards disappointment, reflecting a challenging experience for many patrons.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 25 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 25 | 2.0 | 23 |
| Dec 25 | 3.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“I am a rare customer but ordered two coffees at Leeds Railway Station”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cafes & Coffee Shops.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +1% | 268 |
Bottom line: Starbucks is #1 of 3 on overall rating in this group.
25 reviews of Starbucks. Filter by what matters to you.
11 months ago
Jeg besøgte Starbucks i Salling i Aarhus og gik derfra ret skuffet – af flere grunde. For det første markedsfører de deres sæsondrik Peppermint Hot Chocolate, men da min datter bestilte den, fik vi a... See more
Over a year ago
I normally have great experiences at Starbucks, but I had an incident at this location on October 13 that has still not been resolved by Corporate. I received a burn from scalding hot coffee that requ... See more
11 months ago
Het was een heerlijk toetje
11 months ago
I am a rare customer but ordered two coffees at Leeds Railway Station. Was not asked what size I wanted so was charged for two giant cups which couldn’t finish. Surely the default size should be mediu... See more
Quick answers to the questions people ask most.
Starbucks store hours vary by location, with most stores opening between 5:00-6:00 AM and closing between 9:00-11:00 PM. Some locations in airports, hospitals, or highway rest stops may have extended hours or operate 24/7. You can find specific hours for your local store using the Starbucks store locator on their website or mobile app.
Yes, Starbucks provides complimentary Wi-Fi to customers at most of their locations. You can connect by selecting the 'Google Starbucks' network and accepting the terms of use. The Wi-Fi is available for unlimited use during your visit to the store.
Starbucks accepts cash, credit cards, debit cards, and mobile payments including Apple Pay, Google Pay, and Samsung Pay. They also accept payments through the Starbucks mobile app and Starbucks Cards (gift cards). The Starbucks app allows you to reload your account and earn rewards points with each purchase.
The Starbucks Rewards program is free to join and allows you to earn Stars with every purchase when you pay with the Starbucks app or registered Starbucks Card. You can redeem Stars for free drinks, food items, and other rewards. Members also receive personalized offers, free birthday rewards, and early access to new products.
Yes, you can place orders in advance using the Starbucks mobile app through their 'Order Ahead' feature. This allows you to customize your drink, pay through the app, and pick up your order at a designated time without waiting in line. The app will notify you when your order is ready for pickup.
Starbucks offers delivery through various third-party services like Uber Eats, DoorDash, and Grubhub in many locations. Availability varies by area and participating stores. You can also check if delivery is available in your area through the Starbucks app or website.
Starbucks aims to ensure customer satisfaction and will typically remake a drink if you're not satisfied with your order. For unopened packaged products, returns are generally accepted within 30 days with a receipt. Policies may vary by location, so it's best to speak with store management for specific situations.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Jeg besøgte Starbucks i Salling i Aarhus og gik derfra ret skuffet – af flere grunde. For det første markedsfører de deres sæsondrik Peppermint Hot Chocolate, men da min datter bestilte den, fik vi at vide, at de ikke havde mere flødeskum. En varm chokolade uden flødeskum er altså ikke det samme, og hvis man ikke kan lave den, burde man lade være med at reklamere for den. For det andet fremhæver de deres 2. sal med udsigt over Strøget, men da vi kom kl. 16.50 (de lukker kl. 18), var området allerede rengjort og lukket for kunder. Det virker mærkeligt at lukke en hel etage mere end en time før lukketid. Endelig blev min varme drik serveret i et takeaway-bæger, selvom jeg ikke havde bestilt “to go”. Faktisk fik alle både varme og kolde drikke serveret i engangskopper – pap og plastik over det hele. Hvorfor? Det dræber fuldstændig caféoplevelsen og føles som om personalet bare gerne vil hurtigt hjem og derfor vælger den nemmeste løsning. Alt i alt en virkelig dårlig kaffeoplevelse. Måske er det hele bare en del af konceptet - don’t expect a great Experience!
I normally have great experiences at Starbucks, but I had an incident at this location on October 13 that has still not been resolved by Corporate. I received a burn from scalding hot coffee that required medical attention. Everything was documented by my physician. I filed a report with Starbucks right away and was assigned a representative, Jonathan F. Unfortunately it has now been over a month with long gaps between responses and no real communication or updates. I am repeatedly told the case is being reviewed but it has not been escalated despite the injury being documented and legitimate. The most recent message from Jonathan F. offered a small Starbucks credit which does not address the injury, the impact or the way this has been handled. I do not feel the situation is being taken seriously and I am disappointed in how much time I have spent trying to get a simple resolution. I hope this review helps bring attention to my case because I have always enjoyed Starbucks and would like to see this addressed appropriately. — Kerrin D.
Het was een heerlijk toetje
I am a rare customer but ordered two coffees at Leeds Railway Station. Was not asked what size I wanted so was charged for two giant cups which couldn’t finish. Surely the default size should be medium???
I use Starbucks globally because Im assured vegan lattes. I see now there's a charge for vegan milk. Not cool. Staff are usually great, but they could really put more effort into bathrooms.
I went to Stillwater Starbucks and lady was cleaning the pots and spraying counters i got drink and left it didn't taste like ushally thing i get .i went head drank it and 15 minutes later i was puking and stomach ache and throat burned .i smelt the cup she gave me and it smelt like chemicals.I drank little milk but threw it up too o laid down and didn't get up for the night and day because ot it but my cups smelt of chemicals.so thinking it wasn't clean out or when ahe spayed around it .So heads up
App does not open.
Glasgow Buchanan Street store ….my husband witnessed a situation that’s left him and myself reeling. A member of staff seething through her teeth at two street people who apparently go to this shop for some hot soup and a sandwich or some bread. Her annoyance is that they come to the store “every day!”. These gentlemen spoke English and another language. They were friendly and inoffensive. They may be immigrants who, in accordance with legislation are unable to work to earn their living until they are given leave to remain in the UK. Whatever their situation, they are human beings who deserve to be treated with dignity. As a Scot, I am embarrassed and disgusted at the way this Starbucks employee treated these gentlemen. It was a cold wet day and they did no one any harm. Maybe that particular employee should lose her job and see what it feels like to be without income and in need of help, sustenance and the kindness of strangers.
Voy a diario a tomar café, es agrabable y a primera hora de la mañana o primera de la tarde tranquilo. Los baristas muy amables. Precios altos pero hay gran variedad. Siempre he pillado donde sentarme sin problemas. Hay que tener en cuenta que muchos piden para llevar. Las vistas son inmejorables.
I’ve been into my coffee for a few years and I’ve got four or five artisan shops where I grab a great coffee. I’ve not done a Starbucks for a while until the other day. I won’t name the shop because in my experience they’re all as bad as each other. Good grief the coffee at Starbucks is awful. I’d forgotten how bad it is or maybe the quality coffee shops I visit has spoiled me somewhat. It’s even worse when it’s burnt too. It beggars belief that they charge what they do for it. Here’s my advice. Try an artisan coffee shop that someone can recommend to you that has a good reputation. For the same money as Starbucks or Costa you’ll get a coffee that’s infinitely better so you’ve absolutely nothing to lose.
Wanted a frappucino - it was SO SWEET I'm pretty sure half the cup was sugar. Also had a TERRIBLE after taste. Also bought a egg and bacon sandwich, the thing was tiny. Will never buy Starbucks again total rip off!!!!
J'ai demandé une boisson Matcha avec de l'eau (grand format) et non du lait étant intolérante au lait de vache. Prix payé à 6,45 euros cad le même qu'avec du lait. Ca fait cher le prix de l'eau.... Pas très cool je trouve
The wait time is too long... Unbearable.
Twice I was served by a new girl with-in the last month,both times the customer service was terrible .Both times I ordered a simple cold brew, the first time I waited 12 minutes for my order,there was no-one in the store nor at the drive-thru. 2nd time just today I had to wait almost 20 minutes,and the kicker is 6 people that ordered after me were getting served before me.this woman should be fired.Highway 544 myrtle beach at 10am..
I was a big fan of Starbucks but no more. My app quit working. Upon contacting CS at Starbucks I keep getting solutions that do not work. 4 times the same recomendation and no results. One month in and my money on account appears to be lost. All I get is an automated response. Starbucks C/S has gone down hill big time.
Service is not good.
Den eneste grunnen til at jeg drar tilbake til Starbucks er for bjørnekruset, og igjen ble jeg skuffet.
Starbucks on Pope ave in Hilton Head in a recent visit we were delighted with how friendly the staff was. Not all locations are like this one. Highly recommend
Coffee is good, but it seems over hyped and too costly
Hi, one of my favorite Starbucks locations is the one at Jacaranda Square, in Sunrise Florida. I frequent the store at least 2 to 3 times a week. No matter what time of day, the store is always well stocked, and clean! The staff will always provide a welcoming hello, and a warm smile. A special shout out to Kay, and Jake. Before I hit the register they know exactly what I want. Venti Earl Grey Tea, with two packets of honey). Very predictable! The management team of this store deserves a thank you, for making it a pleasurable place to come, and feel the friendship! Keep up the excellent work! Michael.
Starbucks offers various options for different dietary needs, including dairy-free milk alternatives, sugar-free syrups, and food items for various dietary restrictions. However, they cannot guarantee that any product is completely allergen-free due to shared equipment and preparation areas. Customers with severe allergies should consult with store partners about ingredients and preparation methods.
Yes, Starbucks gift cards are available for purchase at Starbucks stores, online, and at many grocery stores and retailers. You can buy physical cards or digital gift cards through the Starbucks website or mobile app. Gift cards can be customized with personal messages and various designs.
You can contact Starbucks customer service through their website's contact form, by calling their customer service phone line, or through social media channels. For immediate assistance with store-specific issues, you can speak directly with the store manager. The Starbucks mobile app also has a customer service feature for account-related inquiries.
Many Starbucks locations offer catering services for meetings, events, and gatherings. Services typically include coffee traveler boxes, pastry platters, and lunch options. Availability and specific offerings vary by location, so you should contact your local store directly to inquire about catering options and place orders.
Starbucks is committed to providing accessible locations and most stores are designed to be wheelchair accessible with appropriate entrances, seating areas, and restroom facilities. If you have specific accessibility needs or questions about a particular location, you can contact the store directly or check with customer service. The company continues to work on improving accessibility across all locations.
Company imported from Trustpilot domain: www.starbucks.com
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