Book Driving Test is an online platform designed to assist individuals in obtaining their driving licences more efficiently. The company provides resources and support to help users prepare for their driving tests, making the process less daunting and more streamlined. With a user-friendly interface, the platform allows customers to access information and tools that facilitate their journey towards achieving a driving licence.
Targeting prospective drivers in the UK, Book Driving Test aims to simplify the learning process for those preparing for their driving exams. Customers can find valuable insights and guidance, which helps them feel more confident and ready for their tests. By leveraging the experiences of past users, the company has created a supportive environment that fosters success in obtaining a driving licence.
Book Driving Test has a positive customer experience.
Book Driving Test receives a mixed response from users, with many praising the speed and efficiency of securing test dates, while others express frustration over service issues. Reviewers highlight the effectiveness of the service, noting that some were able to book tests five weeks earlier than expected, which they found to be a significant advantage.
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However, a substantial number of customers report negative experiences, describing the service as a scam and lamenting the lack of refunds when tests are not secured. Complaints frequently mention difficulties in booking, unresponsive customer service, and auto-renewal fees that catch users off guard. While some find the process smooth and easy, others warn potential users to avoid the service due to financial losses and unmet expectations.
1,040 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.1
1,040
100%
+0.2
● Low
4.1 / 5 overall
=
1,040 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.3▲ 0.2
12-month avg
4.1
All-time
4.1
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jan 25
3.9
13
Feb 25
3.3
110
Mar 25
4.0
106
Apr 25
3.8
179
May 25
4.3
289
Jun 25
4.7
289
Jul 25
2.8
36
Aug 25
1.7
18
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 413 positive reviews
Fast & efficient37%
154 mentions
Customer service26%
107 mentions
Easy to use20%
84 mentions
Smooth experience10%
41 mentions
“Hands-off and highly efficient system”
On “Fast & efficient” · Jul 4, 2025
Top complaintsof 86 negative reviews
Refund60%
52 mentions
Payment issues45%
39 mentions
Scam40%
34 mentions
Customer service36%
31 mentions
“No tests found and they stopped responding when i requested a refund”
On “Refund” · Aug 22, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Education & Training.
Overall rating and review count for this company and similar companies
I’ve been waiting for a slot since April 2025. It’s now mid-August and I’m still waiting for a confirmation. Their policy doesn’t allow refunds, so you’re basically giving them your money for nothing. They advertise that you’ll get a slot within 6 weeks, but I’ve been waiting 6 months with no update from them.
I have had lots of emails from this service and every time I have tried to book within seconds of receiving the email. Every time the DVSA website says there are no tests when/where the email suggested.
I do not trust this service as I have never seen it work.
You have noted that you successfully changed my test and now ask for more money to continue searching when it was my husband who rebooked a test through his own search. Total waste of money asking for a refund.
I contacted support and they did not address the point raised above only commented that refunds are only considered after 60 days (I am sure it said 30 on the web site).
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Book Driving Test is an online platform designed to assist individuals in obtaining their driving licences more efficiently. The company provides resources and support to help users prepare for their driving tests, making the process less daunting and more streamlined. With a user-friendly interface, the platform allows customers to access information and tools that facilitate their journey towards achieving a driving licence.
Targeting prospective drivers in the UK, Book Driving Test aims to simplify the learning process for those preparing for their driving exams. Customers can find valuable insights and guidance, which helps them feel more confident and ready for their tests. By leveraging the experiences of past users, the company has created a supportive environment that fosters success in obtaining a driving licence.